Management Accounting for Decision Making

MANAGEMENT
ACCOUNTING FOR
DECISION MAKING

TABLE OF CONTENTS
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Balance scorecard of Macmillan Support Cancer............................................................................1
Explaining the justifications...................................................................................................2
REFERENCES................................................................................................................................8

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1
Knowledge & growth
 Increasing capacity and skills of employees by
9%.
 Declining staff turnover rate within month
 inclined employee satisfaction by 3% at the
end of each month
 Decreased the productivity of employees by
10%
 Developing attributes for personal
development of employees by 8% .
Customer Perspective
 Increased customers’ satisfaction regarding
services provided by 2% at the end month.
 Building good image in the eyes of targeted
people with in selected period.
 Inclining customer complaints regarding
ineffective by 7%
 Improving experience of customer by 11%
to get higher conversion rate in sector
 Getting right supplies by 12% to provide
sufficient providing to help customers
Getting right supplies by 2% to provide
sufficient providing to help customers
Balance
scorecard of
Macmillan
Support
Cancer
Internal Processes Perspective
 Increasing quality services by 4%.
 Developing innovation in services by 9% at
the end of month.
 Declining irrelevant step by 5% that delays
processing of providing cancer related help
to society.
 Launching new modern hierarchy of
communication with staff so that qualitative
guidance can be given before ending month.
 Enhancing transparency among stakeholders
within month
Financial Perspective
 Raising 11% fund to provide more assistance
to achieve higher efficiency in order provide
more advance treatment
 Generating 5% income sources from donation
and social events for promoting people's good
life.
 Increasing 7% efficiency of optimum
utilization of resources as per budget to have
higher sustainability in turn adopt changing
circumstances.
 Attaining 3% growth via investing in
technological utilized for inclining
effectiveness
 Reducing cancer treatment related cost by 5%
at the end of month.