TABLE OF CONTENTS QUESTION 1..................................................................................................................................1 a) Value chain concept and ways in which value chain benefits organisation............................1 b) Evaluation of organisation using value chain concept............................................................1 REFERENCES................................................................................................................................5
QUESTION 1 Company – JB Hifi Ltd a) Value chain concept and ways in which value chain benefits organisation Value chain refers to business model which describes full range of the activities required for creating service or product. Companies producing goods, value chain will comprise of the steps involving bring product from the conception to distributions and everything like procuring materials, marketing activities and manufacturing functions (De Marchi, Di Maria and Gereffi, 2017). Company conducts value chain analysis evaluating detailed procedures involved at every step of the business. Purpose of value chain is of increasing efficiency of production so that company could deliver the maximum value for minimum cost. Value chain refers to step-by-step model to transform products or service from ideas to reality. It helps in increasing business efficiency so business could deliver most values for least possible costs. End goal of the value chain is of creating competitive advantage for the company increasing the productivity keeping the costs reasonable. Ways in which value chain analysis helps organisations Low Cost Advantage Company could identify the profitable activities which are value creating and which are not. Assessment of the value creating operations allows the organisation in establishing cost drivers for each process. It allows then for the cost improvement strategies to implement while at same time ensuring not to lower customer value. Organisations will be able to identify areas having lower access cost to the raw materials, innovative process or distribution channels. Identifying Core competencies and the Activities Using VCA, organisation identifies the activities of value generation and cost drivers. Reducing cost of the individual value chain activities or configuring value chain, organisations are able to create cost advantage. A major benefit to the organisation is that value chain is flexible strategic tool for monitoring and controlling the business, looking competitors and respective places in value system of industry. b) Evaluation of organisation using value chain concept i. Mission and ojectives of the JB Hifi Ltd Mission 1
Company has mission of delivering lowest prices, most extensive range, convenient locations, best brands and to provide genuine personal services from the specialist staff. Objective To provide its customers with wide range of products at reasonable prices. To become the leading brand in term of technology and product innovation. Toprovidetheemployeeswithmostsuitableworkingconditionswithhealthy environment. To built a image as the most trusted brand among the customers for its products. ii Description of competitive strategy Competitive strategy refers long term action plan of company that is directed towards gain advantage over the rivals evaluating the strengths, weaknesses, opportunities and the threats inindustry.Therearemainly4typescompetitivestrategieswhicharecostleadership, differentiation, cost focus and differentiation focus strategy (Salvi and Pahurkar, 2017). JB Hifi Ltd is using cost leadership competitive strategy as it provides products and the services over lower cost. The strategy is adopted to provide the customers products and services at lower prices attaining economies of scale. iii. Value chain model for JB Hifi Ltd Figure1Porters value chain model (Source:Value chain analysis,2020) Value chain model identifying the operations of company Value adding processes 2
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Inbound Logistics Materials are purchased directly from the suppliers using JIT approach. They are delivered to factory compound by the suppliers. Operations The productsare producedin thecompany using advancedtechnologytoolsand techniques. Outbound Logistics Products are delivered to the distributors, who then distributes them to vendors in different regions and from them to retailers for end customers to purchase. Marketing and sales Products are promoted over various platforms like social media, television and published materials. They are sold through both online and offline mode. Services It has feedback service and it provides free service for first 6 months (Curry, 2016). Support Departments Firm Infrastructure It ensures that all financial, management and the legal system has in the place for making business decisions and managing resources. Human Resource Management The HRMdepartmentprovidesthe requiredstaff andmanagestheemployeesof company. Technology Development The department of company works continuously towards innovations and inventions in technology for meeting the requirements of customers. iv. Value adding processes of the company Operations The company has highly advanced technologies that helps in developing products with advanced features that more effectively meets the demand of customer. It is has manufacturing units located in different regions for procuring the goods at lower costs. The highly trained staff design products that meet the customer specifications more accurately and actively that builds 3
brand image and improves customer value leading to higher revenues increasing shareholder value. Marketing and Sales The marketing and sales department in value chain model have critical role in helping the organisation to meet its desired goals and objectives. Company markets its product over different platforms such as print media, television and social media for promoting its product. Effective marketing attracts customers from different regions and the specialised features builds image of brand. Sales is another activity which is to performed effectively (Prasetyo and Dzaki, 2020). At the door sales using online platform and free delivery service increases revenues for company that helps in adding to shareholder's wealth. It also provides after sales service that builds a connect of customer with company. v. Relevance and usefulness of information on value chain The value chain concept is useful for the business organisation as company is run by performing number of activities related to designing, production, marketing, delivering and supporting the product. The concept involves producing products in the manner that have greater values than original costs to create the products. The value added is considered in form of profits and which is indicated often as the margin. It enables the company to gain competitive advantage performing important activities that are better or cheap than the competitors. The company aligns the activities that creates value for the business. The information gathered above have explained the relevance of value chain for organisation. For delivering high values to customers and earning adequate profit margins value chain activities have to be performed efficiently. 4
REFERENCES Books and Journals Curry, E., 2016. The big data value chain: definitions, concepts, and theoretical approaches. InNew horizons for a data-driven economy(pp. 29-37). Springer, Cham. De Marchi, V., Di Maria, E. and Gereffi, G. eds., 2017.Local clusters in global value chains: Linking actors and territories through manufacturing and innovation. Routledge. Prasetyo, P. and Dzaki, F., 2020. Institutional performance and new product development value chainforentrepreneurialcompetitiveadvantage.UncertainSupplyChain Management.8(4). pp.753-760. Salvi, H.B. and Pahurkar, R.N., Assessing the relationship between value chain analysis and competitive advantage. Online Valuechainanalysis.2020.[Online].Availablethrough: <https://strategicmanagementinsight.com/tools/value-chain-analysis.html>. [Online]. Available through : <>. 5