Project and Operation Management Report

MANAGEMENT AND
ADMINISTRATION OF
PROJECTS AND
OPERATIONS

EXECUTIVE SUMMARY
The report has been described the project and operation management this both are the
different methods' operation method is the regular use in the company and project is the
temporary method to complete the task of the company that provides the basic idea that how to
implement the projects to achieve the task of the company. The report has been emphasised the
project and operation management in the Heathrow Terminal Five (T5). The report has described
the success and failure sources adopted by the terminal 5. The report has been described the
different models such as six sigmas, just in time, lean methodology that company adapt to satisfy
their customer .Also, report has emphasised the total quality management model that company
use in their business to improve the quality standards or process of the company.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
Success and failure of the outsourcing process of T5.................................................................4
Discuss the impacts on customer experience of IT processes by models...................................6
improve quality standards throughout the planning and execution project phases.....................8
CONCLUSIONS.............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and Administration of Projects and Operations require a business
management process or operation management of the business. That describe that project and
operation is help to company for identify the various points that incurred in life cycle of the
product and service. Operation management is the ongoing process of the company which
developing in the product and service or improve the quality in product through operation
management (Fosse, and Normann, 2017). On the other hand project management is temporary
process that manage the process in teams and achieve the target of the team. For better
understanding the project and operation management. Taken the case study of Heathrow
Terminal Five (T5). Heathrow Airport, is the biggest international airport in London united
kingdom. It is the second busiest airport by international passenger traffic annually. Heathrow
Terminal 5 is one of the most technologically advanced airport terminals in the world. The report
will lay emphasise the success and failure history of the Terminal 5, also describe the customer
experience of IT by use the different model like six sigmas, just in time, lean manufacturing etc.
The report will emphasise use the TQM method that improve the quality standard throughout the
planning and operations (Vick, Nagano, and Popadiuk, 2015).
MAIN BODY
Success and failure of the outsourcing process of T5
Success
DIFFERENT APPROACHES
 Heathrow Airport Holdings has use the best approach to this project. They use the
contracting approach to manage the projects. HAH is contract with their vendors such as
the company has take liability for the risk and (financial and liable). So the contractor are
more focus on this project and they work proper on time and specify budget. HAH has
also provided the advantage to the contractor that they work on time and on budget so
company will pay the incentives and get rewarded, when they cannot ding work on the
time and on budget or increase the cost. So that they cannot achieve the reward and they
would lose out their incentives (Westney, 2017). This strategy help to Heathrow Airport
Holdings for achieve their project and also encourage to the vendors to improve the