Management and Administration Support Assignment

MANAGING PEOPLE AND
CAREERS

COVER LETTER.....................................................................................................................................................3
CURRICULUM VITAE .........................................................................................................................................4
APPLICATION FORM ..........................................................................................................................................6
INTERVIEW PRACTICE.......................................................................................................................................8
ASSESSMENT CENTRE PRACTICE ...................................................................................................................9
References..............................................................................................................................................................10

COVER LETTER
COVER LETTER
Dear MS Culler
Upon learning of your posting for a sales administrative assistant. I felt completed to submit
my resume for your review. As an experienced and enthusiastic professionals with
experience delivering excellent management and administrative support as well as customer
service while sharing the achievements of business and sales goals. I am sure that I will be
very valuable for your company.
My background includes delivering overarching operational, management as well as
administrative support. I am also very good at gaining the attention of customers as well as
I also have capability and ability to retain the customers as well as make them satisfy with
the skills and abilities. In the area of the profitability of company, i will raise the sales and
revenue of the company. In addition to this I am had strong inner motivation and keen
sharpness in the business. Moreover, I am ready to excel in assisting the members of sales
team implement new strategies as well as meet sales goals while simultaneously delivering
comprehensive management and administrative assistance in order to ensure favourable and
optimal efficiency as well as profitability in the company. I will also use my computer skill
and I will manage all the social media network of the company and advertise the products
and services of your company in expected manner.
Highlighting my Education and Qualification
Surpassing desires as an administrative master with the business amass at food Industries,
where I was accountable for serving customers, for instance, arranging and scheduling the
administrators, presentation enhancement, RFP submissions, cost reports, marketing and
sales guarantee, maintenance of database and social occasions and gatherings.
Instrumental in empowering the company exponential development as well as growth,
understanding an essential concern addition of a stunning 483% in just three years
Displaying bent in supporting fiscal activities, inventories, forecasts, marketing efforts and
customer relations
Faithful and loyal commitment to giving remarkable services of customer as well as
satisfaction.
In addition to this, My seriousness commitment in order to deliver comprehensive
managerial and administrative assistance in order to execute the desired margin of sales. I
am very well prepared to expand my record of service to the company at international level.
I would welcome the opportunity to discuss this job post as well as my qualifications with
you further.
Thank You for your consideration.
Your Obediently
John Mccallum

CURRICULUM VITAE
CURRICULUM VITAE
PERSONAL DETAILS
Name: John Mccallum
Address: 53, Carroll's Hills, Singapore.
Mobile Number: 78546148724
Email: [e-mail]
Subject: Application for the post of Merchandiser Administration Sales Assistant at Arcadia
Group.
PERSONAL SUMMARY
I am a hard-working and honest and very sincere person. I have good time management
skill. I am always willing to learn new skills and acquire knowledge. I have good
knowledge of computer as I have learned many courses of computer which are certified. I
like to read books and I am good observer. I am smart and presentable with an ability to
multi-task and a very keen eye for details. I am friendly, helpful I build relationship with
people very fast, polite and I have a good sense of humour. I am good at negotiation and
pitching skill. I have good command on English and I am very good at communication. I
am very positive person and I will encourage and motivate people in very effective manner.
I am able to work independently in engaged environments and also within a team setting. I
am loyal person. I have the ability to work with other disciplines.
I am currently enrolled on the University of Bristol and I have scored good marks in my all
semesters. Currently. I have never work as an Assistant manager but I have served as a
customer oriented services in hotels. I am very good at understanding the behaviour,
expectation and attitude of customers because of my long-time experience in customer
oriented services. I am looking to start the job as soon as possible in your company. I am
sure that I will contribute my all efforts in raising the sales and market share of company.
AREAS OF EXPERIENCE
I have good working experience in customer service environment.
I am organized as well as very efficient person with curiosity and questioning mind.
I am very good listener as well as learner.
I am able to communicate well with the group of people and my seniors.
I have good ability and capability to investigate and analyse as well as present information.
I am very good at understanding the needs and wants of customers in very effective manner.
WORK EXPERIENCE
I have four years of experience Pizza Express company and I am presently employed:
January 2018.
I have been employed in the beginning as a Barista in Costa Coffee store becoming
Assistant Manager from October 2015 to January 2018.
I have been working in retail area in a store specialised in cosmetic products in Romania
from 20105 to 2015.

EDUCATION & QUALIFICATION
2011-2011: I have completed my higher education in Mihai Eminescu Romania.
2014-2017; I have completed my graduation from University of Bristol.
I have also done the computer courses which are:
11 Diploma in Animation and VFX11 Diploma in Web Designing and Development11 Diploma in Digital MArketing
KEY SKILL AND COMPETENCIES
 Self- confident and sociable manner, able to work autonomously or team working
and jointly as part of a team.
 First rate verbal and written communication skills developed through liaison with
various parties
 Honest, Self-motivated, energetic and hard-working
 Developing, motivating as well as directing people as they work
 Outstanding level of attention to detail
 Helping and dynamic nature, adaptable, flexible and societal.
 I easily adapt to working conditions, I handle workloads time.
 I learn new things and new skills easily.
 I am very punctuality in time keeping
 I have good command of windows System, proficiency in Microsoft office Pack
 Languages Spoken: Romanian: Native language English.
REFERENCE
Reference is available at request.

APPLICATION FORM
1.Why do you want to work for us?
I want to work for you because Arcadia is a well established company from where I
can learn more. The most important thing is that here the work culture is very relaxed
which helps in working more effectively. I am looking forward for developing a
career in fashion brand as I am very much interested in the same. Along with this, I
really believe in working hard so that I can attain higher position in the company.
Your company is a good platform where I can show and enhance skills in order to
work for the goal of the organisation. I already have experience of working in
customer service environment so I can give the best performance regarding the same.
To work for the company is my main aim because every employee should work for
the goals and objectives of the organisation. Other than this, Company is focusing on
hiring an experienced person for this job and I have a working experience of 4 years. I
will try to give my best performance for the company and the major reason behind
working with this company is that the vacant position is as per my skills and
strengths.
2. Tell us about a time you worked in a group to achieve an objective (what did you do
and what was the outcome?)
In my last job the company has the environment of working as a team. There I Have
worked in a team with all other team members. Our team leader used to motivate us for
working better and more effectively. Our team always worked for attaining a common
organisational objective. To attain the same I have given my best and always worked as
the part of the team. My team members and I have made the action plan of increase in
sales by attaining customers more politely. In addition to that, we have focused on
providing best and fast services to customers. Our action plan was such that no customer
should go back without assistance. Thus, the outcome we got was good and we have
increased sales by 10% which was more than all other team members. So working in a
team was a great experience where everyone has a common goal and all team members
work in the same direction. We have done hard work to attain our goals and giving best to
the organisation. I have always taken care of things and guidelines which were given by
our team leader. It has helped us a lot in many ways.
3.Tell us about a time when you identified a new approach to solve a problem. (what did
you do and what was the outcome?)
If any problem comes in front of me than I deal very patiently with the same. As
problems are the real test where you have to show your real skills. There was a time in
my previous job where company was lacking in managing all the customers at a single
point of time. I have found out the root cause that why we are not being able to attend all
people at once. Later it was found by our team that our operations are lacking because

demand of our food is high and we have less pizza making machines. So this has been
recommended to the top level management and they have focused on the same. This
problem was completely taken care by me and the Pizza express company got positive
outcomes by taking required steps. So all I can say is problems come with everyone and
in every organisation. One needs to go in depth of the problems and take out solutions
patiently.
4.Tell us about a time when you had to manage a number of different priorities and
complete a number of tasks in a short amount of time (what did you do and what was
the outcome?)
In my previous job where I used to work as a waitress, there we have to do many tasks at
a time. At many times, number of customers come at same time and I have to attend all of
them together. It was not only about attending the customers but along with that we have
to attend them with polite behaviour. It is the duty of waiters to maintain the good
customer relationship with the customers. So to perform all the tasks In short time, I used
to prioritize my work and manage the same accordingly. I used to complete the most
important work first so that it gives a sense of satisfaction that important things are done.
It makes you feel less pressurise. To work in any company managing time is really
important. I believe that all work can be completed on time if it has managed properly. In
addition to this, I always maintain a diary where I write my work on daily basis which
helps me in completing my various tasks in a short period. Plan of action is really
important to get the outcomes and aim a specific target so that it all the task can be
accomplished on time.
5.Tell us about a project you worked on that required you to persuade others to your
point of view (what did you do and what was the outcome?)
In my past job, customer was not happy with the services due to the delay in the service.
They were asking for refund and it was against our policy to refund money. Out boss has
already told us that any delay in the services will be charged from our salary. In that situation
I have negotiated with that customer and talked very politely with them. That was the tough
situation for me because I don't want our customers to get suffered because of delay in the
services. And one side I can not give them something additional as it will be a loss for our
Pizza express company. There I have negotiated with them that they will be giving first
priority on their next visit and they delay will not happen again. This has given a positive
outcome as they have accepted my request and I was successful in convening them for late
services due to some technical error in the pizza making machine. This has resulted in
persuading their point of view of refunding money and our company has also not got any
loss. So I can say this that I have good convenience power because I have worked in a
company where providing best services was our first motive.

INTERVIEW PRACTICE
During the interview simulation I was able to determine some positive as well as negative
aspects form which I was able to learn:
Positive
 I want to write about my experience before giving interview in Arcadia company. I
am going to play the job role of Merchandiser Administrative Assistant. In the
interview room, I was very confident.
 Feedback from my colleagues identified that, although I started answering questions
without the use of the STAR (Situation, Task, Action and Result) technique, I was
able to acknowledge it and started using it effectively for the rest of the interview.
 Some people advise me to take classes and coaching from the professional but I didn't
choose this option But I practised at my home on my vocabulary and my language. I
gave clear answers to my interviewer.
 I am also very good in making eye contact with interview and my body language was
also awesome.
 I don't want to behave like a robot. I want to show that I am very confident person. It
can only be presented through my speaking ability and body language.
 I also take information from company's website about the interview system,
recruitment process and all other important informations which can be asked by them.
 Then I also practice and search about in depth about the knowledge of sales and a
merchandiser, marketing and other topics related to my job work.
 I am very confident that I will be selected because I am doing practice very sincerely
and I am working very hard to select for this job.
Negative
 During the interview session, I also identified that I was losing my focus on some
question and I am asking irrelevant topics.

ASSESSMENT CENTRE PRACTICE
The assessment centre simulation was carried out in groups and I found that I quite enjoyed it
due to my competitive nature. Reviewing the event I can point out some key positive as well
and negative points which was my strength and my weaknesses.
 It was my amazing experience giving interview in Arcadia Group. I have interviewed
form the general manager of the company. He has instant personality and he is very
nice person by his attitude and words.
 Interview ask me my name and my other personal information. I introduce myself
inform of him in a designated manner. He also asks me about my interest areas. I gave
all the answers in very confident manner.
 After that he ask me about my past experience in my company and he also asks me
the reason behind leaving the previous job. I gave answers in honest way that I find
Arcadia a good opportunity for the future development and growth.
 After asking all my personal information, he gave me a paper in which I have to right
about marketing concept in 505 words in 25 minutes. This is my first tie interview and
It was good.
 After submitting the paper, he takes my test of computer typing and my basic
knowledge. I present myself in very outstanding way as I have good command on
computer knowledge.
 I have good communication skills and I found that I was able to pay attention to
detail, communicate effectively but also maintain resilience until an adequate solution
was found.
 After passing this test, interview again call me he admires my knowledge and skill
and he said that he will call me as soon as possible.
 My experience on giving interview at Arcadia Groups was outstanding, I learn so
many things from that small event which is very useful for my future growth.
 In the interview session I was very confident that I will achieve the desire goals and
my aim to select for this job because I know that I am giving right answer. My
rehersel is only the reason why I am confident on my answers.
 In addition to this, I also find my strength and weaknesses after giving the interview
and I will work on it to make more bright.
Negative
 All team members do activity take part in the practice. However, this was not ideal I
was able to brush it aside and continue work.
 Team work is important to find a quicker answer I am able to keep trying and
influence a team as an individual.

References
Taylor, T., Doherty, A. and McGraw, P., 2015. Managing people in sport organizations: A
strategic human resource management perspective. Routledge.
Siebert, S. and Martin, G., 2016. Managing people and organizations in changing contexts.
Routledge.
Greene, A.M. and Kirton, G., 2015. The dynamics of managing diversity: A critical
approach. Routledge.
Moffat, K. and Mercer, S.W., 2015. Challenges of managing people with multimorbidity in
today’s healthcare systems. BMC family practice, 16(1), p.129.
Baruch, Y., Altman, Y. and Tung, R.L., 2016. Career mobility in a global era: Advances in
managing expatriation and repatriation. The Academy of Management Annals, 10(1), pp.841-
889.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Knowles, S.E., Chew-Graham, C., Adeyemi, I., Coupe, N. and Coventry, P.A., 2015.
Managing depression in people with multimorbidity: a qualitative evaluation of an integrated
collaborative care model. BMC family practice, 16(1), p.32.
Gysbers, N.C. and Henderson, P., 2014. Developing and managing your school guidance and
counseling program. John Wiley & Sons.
Spurk, D., Kauffeld, S., Meinecke, A.L. and Ebner, K., 2016. Why do adaptable people feel
less insecure? Indirect effects of career adaptability on job and career insecurity via two types
of perceived marketability. Journal of Career Assessment, 24(2), pp.289-306.
Newenham-Kahindi, A., 2015. Managing sustainable development through people:
Implications for multinational enterprises in developing countries. Personnel Review, 44(3),
pp.388-407.