This report explores the intricate relationship between management and leadership in the context of operations management. It delves into the distinct roles and characteristics of leaders and managers, analyzing their impact on organizational efficiency and effectiveness. The report examines various leadership theories, including situational leadership, contingency leadership, and systems leadership, evaluating their strengths and weaknesses in different situational contexts. It further explores key approaches to operations management, such as Total Quality Management (TQM), Kaizen, Just-in-Time (JIT), and Lean Production, highlighting their importance in achieving business objectives. The report also analyzes the factors within the business environment that influence operational management and decision-making by leaders and managers, including economic, political, legal, and technological factors. It concludes by critically evaluating the application of operations management and its impact on the wider business environment.
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