logo

Operational management and operation table of contents Introduction

   

Added on  2020-07-23

11 Pages2904 Words32 Views
MANAGEMENT ANDOPERATION

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 2 ...........................................................................................................................................12.1 Key points to operations management and the role of leaders and managers in success oforganisation............................................................................................................................12.2 Explain the significance and value of operations management in accomplishing businessobjectives................................................................................................................................32.3 Carry out the way in which leaders and managers of organisation can improve operationalmanagement to attain desired objectives................................................................................4TASK 3............................................................................................................................................43.1 Outline main factors within the environment in which organisation operates which hasimpact upon decisions made by managers and leaders and to operations department...........43.2 Analyse how different factors affect the organisation......................................................53.3 Make Critical analysis of application of operations management and factors which impactan organisation........................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8

INTRODUCTIONThe operation department plays a vital role in determining the objectives of the firm. Theprocess of manufacturing and to distribution is accompanied by operation's department. It has tocarry out in a manner that will increase organisation effectiveness (Heizer, 2016). This reportdeals with Starbucks firm which manges its operations team in the manner which saves valuabletime in allocation of different tasks and which provides instant consumer satisfaction.Consumers are provided with services which are fully optimised by the team management.Leadership influences and management also make informed decisions regarding it in proficientmanner. This enhances consumer satisfaction in the best possible way. TASK 22.1 Key points to operations management and the role of leaders and managers in success oforganisationOperations management is an important aspect in organisation. It improves the quality ofthe operation's department by clearly stating errors and defects observed in the organisation. Thefirm has its resources which are provided by human resource department. They play wider rolein accomplishing firm's objectives in effective manner. Role of leaders and managers are vitalfor organisations like Starbucks as it completely relies on its managers and leaders. They guideaccording their skills and abilities and in return provide efficiency in achieving tasks of theorganisation. The key approaches to operations management and role of leaders and managersare as follows:1. Six Sigma Theory-It is a vital theory as it plays the role of detecting and eliminating the errors from thedepartment and helps to attain required quality standards. It has been improvedin recent and isincreasing so that no quality standards are violated. It helps organisation to save time and helpsto reduce cost in efficient manner. It is primarily used in manufacturing organisation (Slack,2015). Further, six sigma techniques are used to enhance the quality right from its production toits final consumption to its customers. It involves six deviations which go through quality checkand customers enjoy quality services in return of price paid to organisation.2. Queuing Theory-

Queuing theory is a theory which deals with waiting lines at production centre and how itcan properly be stated to reduce the time for production process and save valuable time forfurther production process. Example, raw materials waiting for service, patient waiting for histurn in doctor's clinic to get medical help, machines waiting for drilling, polishing on theproduction process and many more.3. Lean Production Theory-It has the main usage to reduce the wastage of resources and minimise the errors in theproduction process without harming or compromising the productivity. Starbucks companyusually maintains it productivity without wastage of resources. The organisation is required tomeet quality standards to maximise its customers base and as a result customer satisfaction isincreased (Zurich, 2017). Consumers become loyal to the brand as it is seen and observed inStarbucks firm. They constantly try to meet customers’ requirements and also hear and react tothe complaints which helps them to flourish their brand image, brand name and its reputation inmarket. 4. Total Quality Management-The role of managers is to ensure that products are delivered to its regular customers inaccordance to standard quality by eliminating the quality errors which hinders and affect qualityof coffee to its customers. It means managers provide his team the required quality standardswhich enhances customers satisfaction and provide full quality services to them which is keyfunction of organisation in accomplishing its goals in effectual manner.5. Business Process Redesign (BPR)-This is an important process in the organisation. It completely examines company'seffectiveness and efficiency in very critical processes (Akkerman, Farahani and Grunow, 2010).The business process redesign effectively organises work in that manner which enhances itsproductivity and in turn gives or provides fast and quality services to its customers in effectiveway which will help in gaining more profits and its dignity and brand name can be multiplied. Itis the delivery of the services by the company like Starbucks which delivers the highest qualityof coffee in most productive way which enhances the organisation's credibility.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management and Operations : Report on Starbucks
|11
|2730
|84

Management and Operations
|12
|1415
|77

Role of Leaders and Managers in Operations Management
|12
|588
|38

Management and Operation Starbucks - Essay
|11
|2582
|64

Approaches to Operation Management & Role of Leaders & Managers
|12
|1025
|70

Approaches in Operations Management
|19
|1501
|52