Management and Operation

This document discusses the characteristics and roles of managers and leaders, their applicability in different situational contexts, theories and models of leadership, key approaches to operations management, and factors influencing operational management and decision making. It focuses on the case of Innocent Drinks, a UK-based company that specializes in fresh juices and smoothies. The document also highlights the importance of operations management in achieving business goals.

Management and
Operation

Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Comparison of characteristics and roles of manager and a leader......................................................3
TASK 2.......................................................................................................................................................6
P2 Manager and role of a leader applicable in different situational context at workplace.......................6
P3 Theories and models including system, situational and contingency leadership.................................7
TASK 3.......................................................................................................................................................8
P4 Key approaches to operations management and role that managers and leader play..........................8
P5 Values and importance of operations management to achieve business goals....................................9
TASK 4.......................................................................................................................................................9
P6 Factors within the business environment that influence operational management and decision
making through managers and leaders.....................................................................................................9
CONCLUSION.........................................................................................................................................11
REFERENCES..........................................................................................................................................12

INTRODUCTION
Operation management refers to the procedure of administration which is used for
business practices to accomplish desired goals and objectives within the huge efficient manner in
terms of using firm resources. It mostly includes technology, machinery and labor, material that
manufacture effective qualitative goods and services will be fruitful for an organization.
Therefore, management and operation is essential concept used by firms to increase their
productivity. Additionally, this assignment is based on Innocent Drinks company which deals
with fresh juices and smoothies in so many different outlets like coffee shops, supermarket etc. It
was founded in 1998 By Richard Reed, Adam Balon and Jon Wright and it is headquartered in
London, U.K. Moreover, this assignment includes different functions and roles of manager and
leader along with operation and leadership management. At last, different functions played by
manager and leader and several factors of business environment that have impact on manager
and leader’s functions will get covered (Liu, Yang and Li, 2020).
TASK 1
P1 Comparison of characteristics and roles of manager and a leader
Organization’s background:
Innocent Drink is UK based industry which was developed in 1998 in London. In order to
produce such kind of business main reason is to offer fresh juices and smoothies to their
customers for satisfying them. From passing the time, this company known as best leader of
smoothies market as they sold their product within supermarkets, coffee shops and many other
places. Thus, customers can easily get their goods and services that increases their productivity
together with profitability in a proper manner. Moreover, now a day this organization sold its
product within European countries to achieve goals towards improving public’s health. Thus, this
firm working with government consultants to promote its product value in more places
(Ostroumov and Kuzmenko, 2020).
Management structure of firm:
Organizational or management structure of Innocent Drink Company was started with
entrepreneurial structure and now they turned into Hierarchical structure in order to satisfy every

consumer’s needs and wants so that they can make themselves more famous and able to earn
huge profit that generates high sales and revenue.
Leader:It is a person or an individual who motivates ample number of people as well as
group members among the achievement of desired goals and objectives. In the context of
Innocent Drink Company, leader’s plays crucial role through developing huge motivational
aspects for their team members to achieve desired results. Therefore, leaders are those who
manage entire work and employees in a perfect manner (Mutha, Dhatrak, Commvault Systems,
2020).
Roles of a leader:
Goal oriented:In this role, leaders have ability to achieve desired objectives within short
period of time. As per the given organization, leaders play goal oriented role towards developing
better communication method between each employees that leads organization in a better way.
Representative of organization:Leaders are considered as representative of firm, this role
directly affect working performance of employee’s in a positive manner. In relation with given
firm, leader’s plays role as representative in which they manage and create seminars, meetings,
conferences and so on. With the help of this they can manage entire performance of employees.
Characteristics of a leader:
Positive attitude:This type of characteristics makes leader different from others at
workplace. In relation with Innocent drink, leaders have polite behaviour that influences
employees positively.
Strong communicator: In this trait leaders have ability to communicate in a well manner.
As per the selected organization, leaders have strong communication power so that they can grab
attention of employees towards accomplish desired goals (Yasui, T., Kyocera Document
Solutions Inc, 2020).
Manager:It is a person who has responsibility of whole organization in regards with
managing and controlling each activity in a directive manner. In relation with Innocent Juice,

manager is responsible to follow each rule and policy of firm to increase overall productivity of
firm.
Roles of a manager:
Monitor role:In this role, manager has lots of contact with so many people in order to
get proper information towards every changing trend at marketplace. In relation with Innocent
Drink, by doing this kind of thing they can easily manage every operation of firm.
Leadership role:This role shows the entire leadership skills of manager as they known
as in charge of firm. According to selected firm, manager is responsible play crucial role of
leadership to encourage all employees in a positive manner.
Characteristics of a manager:
Time management: In regards with respective firm manage has time management trait
in order to accomplish work on time that influences others and increase productivity of firm.
Difference between Managers and Leader of Innocent Drink
Basis of Comparison Leaders Managers
Behavioural characteristics
Within the Innocent Drink firm
leaders are able to develop best
motivation tools to encourage
employees towards work
through behaving positively
(Noboa, Johnson Controls
Technology Co, 2020).
Whereas, manager always
manage has responsibility to
manage every function in a
polite way.
Subordinates
Leaders have huge followers as
subordinates within firm.
Managers have lots of people
at high level within the firm.
Authority and power
Leaders have power to lead
guide team members to achieve
goals.
Managers have power to
make decision as per their
choice towards firm.

There are few theories which is used by managers and leaders of Innocent Drink in order
to provide more qualitative fresh juice to people at marketplace. Those are mentioned below:
Classical management theory:It refers to belief in terms of economic and physical
needs of workers. In relation with Innocent Drink, this theory applied by manager or leader in
order to fulfill employees needs and satisfy their wants towards job so that they can maximize
profit for firm.
Transformational theory:This is based on leadership theory where leader works with
workforce to determine required change and developing effective guidelines by which they can
inspire other people within Innocent Drink Company.
TASK 2
P2 Manager and role of a leader applicable in different situational context at workplace
Leader and mangers have different types of roles and functions to accomplish desired
goals towards firm within specific time (Punera and Loughlin, salesforce com Inc, 2020). In
regards with Innocent Drink Company, it is one of the UK based firm which is dealing with
smoothies and fresh juices to improve health of individual at marketplace. Thus, manager and
leaders plays several roles and function to bring innovative changes within the entire working
performance of employees in a directive manner. Along with manager and leader plays different
roles and functions within so many situation whether it is easy or hard, some of them are given
below:
Project management:According to this situation both manager and leaders are needed to
perform well through guiding team members among achievement of goals. In relation with
Innocent Drink firm, leaders have role to develop essential aspect for their employees through
offering numerous guidelines to achieve successful goals. On the other side, manager of
respective firm plays great function through overviewing overall performance of workers so that
they can make better decision towards achievement of goals. Thus, both plays crucial role and
function during project management situation that develop positivity at workplace and make
their situation easy rather than the complex. On the basis of this, they can achieve business goals
within short period of time.

Team-building:This situation can be difficult for both manager and leader within
Innocent Drink Industry. This is because, sometimes firm are not able to develop best team that
create negative image of them in front of their customers at marketplace. For overcome this type
of complexities from firm manager needed to bring huge motivational aspect for workforce so
that they can develop best team to achieve target on time. On the other side, leaders are needed to
follow or adopt some effective approaches of business by which they guide their employees
which turned into team building. Thus, applying different conceptual approach and theories they
can develop best team of respective firm by which they can beat competition perfectly.
P3 Theories and models including system, situational and contingency leadership
Leaders of every organization considered as helpful aspect for them as they commonly
encourage their team members towards achievement of desired goals. In relation with Innocent
Drink Company, in order to attain huge benefits towards providing best healthy juice to their
customers it is necessary for them to apply few theories which are conducted by leaders of firm,
those are as follows:
Situational leadership: According to this leadership style leaders have power to allot
accurate task or work to group members within Innocent Drink firm as per their knowledge
based skills. Along with this, sometimes leader can face some issues while allotting task to their
employees like miscommunication and mismanagement etc. Thus, they are needed to manage
situation first to make effective decision.
Strength:It is most essential theory used by leaders to attain targeted goals through
founding so many ways of developing better ways for running business.
Weakness: This theory needs huge fund to bring new resources in order to bring changes
at workplace of firm (Punera and Loughlin, S., salesforce com Inc, 2020).
System leadership:It depends upon qualities of leader towards attainment of desired
results in an effective manner. In relation with Innocent Drink, as they mainly works for bring
improvement within public’s health through offering them smoothies and juices. For this, they
can develop more strategies to run their functions within a systematic manner.

Contingency leadership:In this theory issues can be raise any time into Innocent Drink
firm. Therefore, leaders need to found some alternatives for overcome every issues so that they
can achieve goals in a perfect way.
Strength:It is known as effective innovative approach can be used by firm any time to
develop best alternatives of each issue.
Weakness:Sometimes, it includes huge financial issues by which firm can face problem
while conducting research.
TASK 3
P4 Key approaches to operations management and role that managers and leader play
Operation management refers to the manufacturing and procurement of raw assets by
reducing wastage material and convert into end products. In regards with Innocent Drink firm,
this process is used by both managers and leaders in order to use several resources along with
producing of better goods at marketplace. Apart from this, the main aim of this business is to
keep proper records of their overall operational activities in order to increase sales and revenue
within short period of time. There are different types of functional activities comes under the
operation management, that is:
Six Sigma principles:This is one of the best known approaches of operation management
used by Innocent Drink to maximize their profitable goals. Moreover, it is segmented in 2 types
such as DMADV and DMAIC. It means quality of goods will be in standard manner in which
employees gives their better performance (He, M. and Duan, 2020).
Just in time approach:In this approach respective firm is able to develop this method at
workplace for their employees so that they can accomplish their work within particular time
framework and make firm attractive. Thus, it reduces the cost and increase productivity of
inventory stokes.
Total quality management:According to this approach employees of Innocent Drink are
required to put their huge affords to reduce wastage of material so that they can produce

qualitative goods at marketplace within short time. Thus, customers can easily get best
qualitative juices and smoothies.
Manager role:In Innocent Drink firm manager use these functional unit to bring
innovative business ideas to achieve specific goals.
Leader role:In this leaders play crucial role through improving team member’s working
performance and motivates them.
P5 Values and importance of operations management to achieve business goals
Operation management is one of the important tools which are the combination of several
managerial activities at workplace within firm. In regards with Innocent Drink company leaders
and managers plays significant role through using so many operational activities in a perfect
mode, those are mentioned below:
Maximization of business productivity:
It is the basic need of every firm within competitive scenario. In relation with respective
firm, both managers and leaders work together to achieve targeted goals. Thus, it increases
overall productivity of business at marketplace (Ostroumov and Kuzmenko, 2020).
Cost reduction:According to this significant aspect of operation management, leaders of
respective firm able to bring technical tools and methods so that they can encourage employees
positively and achieve desired goals. Further, it will increase cost from firm and make firm
competitive.
TASK 4
P6 Factors within the business environment that influence operational management and decision
making through managers and leaders
Business environment is the combination of internal and external factors for firm in which they
develop better decision by overviewing overall market situations. Those factors are mentioned
below:
Internal factor:

These types of factor include business culture in the internal term that is given in beneath:
Owner:In regards with Innocent Drinks manager generally formulates different types of
guidelines as they considered as owner of firm. On the basis of this they can encourage their
workforce among accomplish desired goals within time.
Human resource:It is one of the best internal sources of firm that helps management
system towards selection and recruitment of highly skilled employees so that they can achieve
their goals within Innocent Drink Company. Furthermore, HR manager of this firm is always
responsible to develop best objectives herein, main objective of this firm is to develop best
quality of food so that they can become more famous and achieve goals.
External factors:
These factors belong from outside the firm and controlled by environmental situation as
well as government. These are mentioned below:
Legal factor:Within the United Kingdom, government changes some legal aspect any
time to increase value of business. In relation with Innocent Drinks, they are able to follow every
legal rule and policy imposed by government frequently. It directly helps to increase value of
their business.
Technological factor:As per the technological advancement it is essential for respective
firm to bring innovative techniques towards manufacturing of their fresh juices and smoothies so
that they can satisfy customers and achieve their predetermined goals (Van Acker, 2020).
As per the given factors management and leadership associated with corporate social
responsibility to improve entire working conditions of firm that shows their values or ethics
among the firm it directly increase profit so that firm can sustain at marketplace or long period of
time. Apart from this there are so many stakeholders such as employees, clients, partners and
customers those develop strong image of firm at market.

CONCLUSION
According to the above representative assignment it has been reviewed that, management
and operation is one of the best tool for every firm by which they can manage their entire
operational activities and achieve desired outcomes within short period of time. Moreover, in
regards with Innocent Drink firm had several functions and roles of leader or a manager by
which they can develop better decision making process for successful future growth. With the
help of different traits leader or managers can easily build strong relation with their workforce so
that they work accordingly. Apart from this, within the competitive business environment there
are several roles played by manager and leader in order to attain targeted goals. Thus, concept of
management and operation plays crucial role for firm and help them to accomplish objective
within competitive environment.

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