Management and Operation: A Case Study of M&S (Marks and Spencer)

MANAGEMENT AND OPERATION
M & S (MARKS AND SPENCER)

Table of Contents
INTRODUCTION......................................................................................................................3
PART 1.......................................................................................................................................4
INTRODUCTION..................................................................................................................4
DEFINITION OF THE MANAGER AND LEADER...........................................................5
ROLES OF THE LEADER...................................................................................................5
CHARACTERISTICS...........................................................................................................5
DIFFERENCE BETWEEN LEADER AND THE MANAGER...........................................6
ROLE AND FUNCTION OF MANAGER AND LEADER.................................................6
MODELS APPROACHES THEORIES FOR LEADERSHIP..............................................7
STRENGTH AND WEAKNESS..........................................................................................7
CONCLUSION......................................................................................................................8
PART 2.......................................................................................................................................9
KEY OPERATION OF THE M&S ORGANIZATION........................................................9
KEY APPROACHES TO THE OPERATION MANAGEMENT........................................9
ROLES AND RESPONSIBILITY OF THE MANAGER AND THE LEADER IN THE
SUCCESSFUL MANAGEMENT OF THE OPERATION..................................................9
IMPORTANCE AND VALUE OF THE OPERATION MANAGEMENT IN
ACHIEVING THE BUSINESS...........................................................................................10
KEY FACTORS WITHIN THE BUSINESS ENVIRONMENT THAT AFFECTS THE
DECISION MAKING OF A LEADER AND A MANAGER............................................11
INTERNAL FACTORS.......................................................................................................11
EXTERNAL FACTORS......................................................................................................12
CONCLUSION........................................................................................................................13
REFERENCES.........................................................................................................................14

INTRODUCTION
This report is approaches to the Manager and Leader how they will take the initiative
participation in the organization. In the organization the manager is playing a very crucial
role for the organization and the leader is also an important for person for their followers. In
this report there is the discussion about the roles and responsibilities, how the organization
runs with the help of the manager and leader. For completing the assignment the chosen
organization is the M&S (Mark and Spencer). Where the external and internal factors takes
place in the organization in the terms of the trends. There are many factors which is very
important for the Management and Operation. Let’s understand the all the aspects of this
report, which has been described below.