Role of Leader and Manager in Operation Management

This document discusses the role of a leader and a manager in operation management. It explores the difference between the two roles and their responsibilities. The document also covers the theories of leadership and how they are applied in different situations. The case study of Morrisons, a supermarket chain, is used to illustrate these concepts. Overall, the document provides insights into the importance of effective leadership and management in operation management.

Management And Operation

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Difference between role of a leader an function of a manager...............................................3
TASK 2............................................................................................................................................6
Role of a leader and manager in different situation...............................................................6
Theories of leadership............................................................................................................7
TASK 3............................................................................................................................................8
Covered in PPT.......................................................................................................................8
TASK 4............................................................................................................................................8
Covered in PPT.......................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Operation management is the area of management which is related to the planning and
process of evaluation of manufacturing and reconstructing the organisation so that to produce
any goods and render any service. Further this includes designing the strategies, coordinating and
evaluating those strategies into the employees and looking for required resources for the process
of manufacturing (Alase, 2017). The leader and a manager are the two differentiated persons
which plays significant role in the organisation and process of management operation as well.
The company taken for this report is Morrisons which is a super market having head office in
Bradford, UK. Morrison is the fourth largest supermarket chain of UK having headquarter in
Bradford, UK. It was founded in 1899 by William Morrisons. Currently it is having 498 stores
across UK. It is having a single chain outside Britain which is in Gibraltar.
TASK 1
Difference between role of a leader an function of a manager.
Leader
Leader is an individual who encourages people so that to achieve mutual aims of the
organisation and overall business objectives. Leader works as an enthusiastic inspiration in their
groups and sub ordinates and stimulates motivation among them in order to administer them.
Leader is the person who is possessed with leadership skills in order to direct the team and
monitor them. The leader is having so many roles to play in an organisation and so many
characteristics which make them differentiated from other and some of them are mentioned
below:
Roles of a leader:
Strategist: The leader is responsible to make plans and other strategies in the
organisation so that to perform workings of the teammates. The leader is also responsible to set
particular objectives and the roadmap to achieve those objective in a considerable and sequential
manner. In the reference of Morrisons the leader thereon prepare plans so that to maintain
healthy environment in stores and other strategies so that to boost up the sales.
Communicator: Communication works as an effective factor in the path of success of a
business or enterprise. A leader always establish communication with their stakeholders,
superiors and sub ordinates in order to get feedback in timely basis (Butler, 2016). As feedbacks

provide assistance in improving the performance of an organisation so in Morrisons the leader
always try to find a chance to communicate to their team members and customers by taking
feedbacks. After taking feedbacks it is easy for the organization to evolve any change so that to
get maximum efficiency.
Characteristic of a leader:
Accountability: The leader is having responsibility to remain accountable for every
positive and negative results obtained by their teams. This is a major characteristic of a leader
that they gives credit to their teams for any positive deeds and take blames on themselves when
something goes in a wrong direction. In Morrisons in order to create positive environment in the
organisation the leader is taking accountability on the behalf of whole the team (Chugani and et.
al., 2017).
Positivity: Every situation and aspects are handled in a positive manner by a leader, as
they are ready to find something positive in every bad situation. Thus stress in an organisation
decrease as due to creation of positive environment due to which a positive perception and view
point is generated among the minds of team members and other employees. In Morrisons the
leader stay positive through out their workings and try to motivate their teammates so that to
create peaceful environment in every situation and best results can be obtained by them.
Manger
The manager is an individual who is an expertise in their position and field and acts as
the backbone of a business or enterprise. Manager is an answerable authority in order to perform
all the activities in the business with right path and they are working in an organisation so that to
supervise workforce and make the resources available for everyone. Manager is authorised to
recruit people in the business and to provide safeguards to the acquired resources of the
company. Numerous role and characteristics are hold by a manager which are mentioned below:
Role of a manager
Motivator: The manager is the person who always encourages employees of the
organisation in order to give them a path to flourish in the business so that they can have longer
period advantages in the business (Lee and Kelly, 2019). Manager works as a catalyser and
motivates the workforce of a business so that all the employees can perform the task with their

full efficiency. In Morrisons the manager encourage the employees in order to upkeep steady and
collaborative atmosphere on the business.
Delegator: A manager is working in a business in order to delegate tasks and duties to
the working people as according to the potential and characteristics hold by them. Manager is a
person who is able to the best appropriate person for doing a particular job in order to get highest
efficiency. In context of Morrisons their manager delegates the duties and tasks to the employees
as on the basis of mental capableness and physical presence in order to facilitate the business by
taking benefits of each particular characteristics hold by the employees (Maak, Pless and
Voegtlin, 2016).
Characteristics of managers:
Resilient: A manager of an organisation is receptive in nature as they execute their works
with fuller efficiency and efforts even in bad phase of the business. This is the characteristic
which is helpful in creating trust among the employees in order to encourage them for some
particular problem and assist them in finding solution of problems. In Morrisons the manager is
having resilient behaviour so that to create elasticity in working and faith among workforce.
Problem solving: A manager is able to identify the pertaining problems and provide
assistance in figuring out the possible solution with the help of critical thinking. In the context of
Morrisons the manager identifies the troubles and change them into opportunities of near future
as they enlarged their business by identifying needs of customers and started to keep more
products.
Difference between manager and leader
Basis Leader Manager
Meaning Leader is a persuading
individual for the team mates
of them so that to achieve
individual and overall goals as
well.
A manager is a person who is
responsible to tackle and
evaluates the employees by
providing them direction, by
making proper plans and by
controlling them in a
considerable manner.
Decision Leader is the promoter of all The manager is the decision

the decisions which are passed
by upper level authority.
maker in the business or
company.
Focus Leader put their whole focus
on their team mates.
The manager is focused on the
actions and proceeding which
are adapted by the employees
so that to have control in
whole organization or
business.
Theories Leadership involves
democratic style of leadership
which states that all the
members are to be taken in
process of decision making.
Managerial theory includes
scientific theory which says
that all the extra and redundant
processes should be discarded
so that to get high efficiency in
low time.
TASK 2
Role of a leader and manager in different situation
In the organisation various conditions are directed towards the decision making of the
leader and manager. Hence they are supposed to create different strategies for every situation so
that to do the tasks in an efficient and considerable manner. Various situation impact the decision
making of leader for their team and manage for their subordinates, some of them are mentioned
below:
Surrounding of fast changing environment: In current market the needs of a customers
get changed with respect of time so in order to get competitive edge in the market, leader is
required to implement those strategy which can make their team flexible to adapt any new
changes. As in Morrisons the leader is formulating various strategies so that to manage whole the
situation of changes (Mishra, 2017). To overcome from this situation the leader is adapting
democratic style of leadership so that opinions can be obtained by all the team member in order
to deal with the situation in an effective manner. Further the leader calls for meeting in order to
spread awareness among employees of the market change so that they may be able to work with
fuller efficiency.

Whereas the manager of Morrisons is supposed to evaluate all the situations which are
required to satisfy the emerging needs of customers. For this the manager is making certain plans
and strategies so that to cop up with prevailing market situation in an effective manner. The
manager of Morrisons has implemented theory of scientific approach in the style of working so
that to take out effective results from the employees.
Situation of conflict: Along with the external situation, there are so many internal issues
which are seen by businesses on daily basis. Such issues includes the conflicts between all levels
and among the employees. Because of the conflict the employee can not show their fuller
efficiency in their work due to which market value and profitability of a business get decreased.
Under this situation the leader of Morrisons is supposed to call meeting so that all the conflicts
can be solved in an open discussion so that no communication gap may arise. On the other hand
the leader try to lower the effect of conflicts by influencing the employees that the matter of
conflict should not form a big reason in order to harm the goodwill of the company.
On the other hand the manager of Morrisons implements those strategies which contains
a relevancy in order to lower the chances of conflicts in the business. Further the manager choose
theory of X and Y so that to deal with attitude and behaviour of employees during situation of
conflicts (Miska and Mendenhall, 2018). By this all the employees will stay interconnected and
may give fuller efficiency in the business.
Theories of leadership
Various theories and models are implemented in an organisation so that to do regular
activities and projects in an effective manner. These leadership theories help the business in
sorting issues which affect the working of the business. These theories which are used by
Morrisons are mentioned as below:
Situational leadership: This style of leadership is emphasised on changing the style f
leadership as according to the nature and manner of situation. A leader is supposed to tailor made
their styles as per the different situations. As this style is a flexible style of leadership so this has
a quality of getting altered as per every situation. Leaders of Morrisons changes their style of
leadership as per the changing environment and emerging needs of customer in order to flourish.
Systems leadership: This style of leadership is concerned about the established strategy
of the business and for that development and implementation should be made as per the current
environment. This assist the employees to stay motivated through the process of working. As in

context of Morrisons the leader is adopting this style so that to encourage workforce in order to
the changing environment situations (Terris, 2016). This may reduce in internal conflicts of
employees and the employees feels like a part of the business family. This leadership style help
Morrisons in order to get competitive edge in the market with higher profit, on contrary this style
has disadvantage of non flexibility.
Contingency leadership: This is the theory which states the power with a leader is
directly dependent on the style of leadership. So the leader is required to analyse the situation
and then apply the most suitable style of leadership, this will help the business to attain the
targets in stipulated time duration. With the purpose of Morrisons the leader has adapted theory
of contingency in order to diminish conflicts and to deal with all the situations of business in an
effective manner (Ondra, Tuček and Rajnoha, 2018).
TASK 3
Covered in PPT.
TASK 4
Covered in PPT.
CONCLUSION
As after this aforementioned detailed re[port it can be concluded that operation
management plays and essential role in the business so that to achieve overall goals of the
business is a sequential and effective manner. Several strategies are implemented by leader and
the mangers as per the market condition in order to perform regular activities on timely basis
with no hurdles and obstacles (Rotimi, Lambers and Zaeri, 2016). Various methods, models and
approaches of leadership are adopted by a business so that to get competitive edge in the market
and to earn high profits. Further some internal, external factors are taken so that to analyse the
business condition. Lastly some tools and techniques of operation management is taken in order
to improve performance and reduce wastages.
REFERENCES
Books And Journal

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