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(pdf) Assignment on Management & Operation

Added on - 22 Nov 2020

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MANAGEMENT AND OPERATION
TABLE OF CONTENTSINTRODUCTION..............................................................................................................................1TASK 1...............................................................................................................................................11. Introduction and management structure of M&S.......................................................................12. Roles and characteristics of managers and leaders in M&S......................................................23. Analyse the differences of managerial functions and leadership roles by applying conceptsand theories of management...........................................................................................................34. Examples of different situations in organization and examining the roles of a leader andfunctions of a manager in those situations.....................................................................................45. Different management and leadership theories that support growth and sustainableperformance of M&S.....................................................................................................................56.Strengths and weaknesses of different theories and approaches...............................................67. Conclusion about the waymanagers and leaders make impacts on theorganisation..............................................................................................................................7TASK 2...............................................................................................................................................71. Operation management system of M&S Ltd. And its key approaches......................................72. Identifying the roles and responsibilities of managers and leaders in operation management..83. Explaining the importance and value of the key approaches to operations management inachieving objectives.......................................................................................................................94.Evaluating the importance of managers and leaders’ effectiveness in improving operationalefficiencies to meet business objectives.........................................................................................95. Assessing the impact of external business environment factors on operational managementdecisions by managers and leaders..............................................................................................106. Critically evaluating the operations management to manage the factors on the wider businessenvironment..................................................................................................................................117. Recommendation for future improvement in organization......................................................12CONCLUSION.................................................................................................................................12REFERENCES.................................................................................................................................14
INTRODUCTIONManagement and operation is administrative system which are applied in the business forthe successful growth. This report is based on the study of M&S which is leading fashionorganisation. In the below context role of leader and function of manager will be explained. Thisreport also provides an extracted view about management and leadership theories for an effectiveproductivity and development of M&S. In this study we have mentioned several key approaches inmanaging the operation activities of business. It has also provided external factors which areresponsible for growth and development of business. Here we have also thrown some light on theexternal factors which effect the growth of organization. This context will also discuss somefactors which are essential for success and growth. This study also provides some measures andrecommendations to improve the business activities to sustain its position for longer duration.TASK 11. Introduction and management structure of M&SM&S is founded by Michael Marks and Thomas Spencer. This company initially started itsproduction in 1958 by selling Christmas cakes and puddings. Later, food expert was hired in orderto improve the quality of cake. In 1960 M&S opened its first store at Kabul, Afghanistan.Gradually, it started producing variety of products. Every business organisation runs with theperspective to achieve goals (Bozarth and Handfield, 2018). This mission can be accomplished bythe joining efforts and this cannot be possible without an effective management structure of entity.It has an appropriate well organised and established management with a proper reporting hierarchyfrom lowest to the highest level. It allows employees to share their ideas and thoughts freely withmanagement.M&S follows flat organisational structure. Management of this firm allows lessadministrative level(Schönsleben, 2016). By using flat organisation structure managers can makedirect communication with employees and can motivate them to work better. It also helps companyto sustain its skilled labour which delivers the effective productivity. So overall M&S uses a goodmanagement structure which ensures the best use of its resources and this would create a largeopportunity to achieve the organisational objective.1
2. Roles and characteristics of managers and leaders in M&SManger is a person who manages team members and control over activities. Leader is aperson who leads the team and encourages employees so that they can improve their workingefficiency.This industry uses flexible systems and structure so this allows the leaders and managers tobuild a good relationship with their employees. Manager is a person who coordinates the activitiesof different department to achieve a common organisational goal while leader is a person whocontrols directs its team members to achieve effective team outcome.Comparison between Roles and characteristics of Managers and leaderPoint of comparisonManagerleadersRolesManagers of M&S act as amediator between lower andhigher level management.Leader plays a role ofmotivator and coordinator ofthe team.ActivitiesThey perform overall task ofcommunicatingandinterpreting various activitiesof employees to higher levelmanagement.Leadership emphasis onsupervising the individualperformance. It concentrateson increasing productivity ofemployees.Number of peopleManaging needs of formal andorganised group of people.Leader lay emphasis on bothformal and informal group ofpeopleQualitiesThey require the skill ofmanaging the differentdepartmental activities.Leader needs to have multiplequalities. Leadership qualityincludes better communication,coordination and situationaldecision making.EmphasisThey have focus on managingthe activities. This emphasison communicating the plansand strategies of higher levelto lower level.They focus on leading andinspiring the people. Leadersestablishes the interpersonalrelationship with its teammembers.2
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