Operation Management Report: Leadership and Efficiency Analysis

This report delves into the realm of operation management, emphasizing the roles of leaders and managers in enhancing business efficiency. It examines key approaches such as Total Quality Management and Just-in-Time inventory, highlighting their importance in achieving business objectives. The report also explores the impact of both micro and macro environmental factors on operational decision-making, using Amazon as a case study. It underscores the significance of operational management in attaining competitive advantages and fostering innovation, while also discussing the factors that influence business operations, from customer relationships to political and economic landscapes. Ultimately, the report concludes that effective management and operational strategies are crucial for business success, providing insights into how leaders and managers navigate challenges and capitalize on opportunities within the business environment.

Management And
Operation

Table of contents
• Introduction
• Key approaches to operation management
• Role of leader and manager to improve efficiency of
operations
• Importance and values of operation management in achieving
business objective
• Factors of business environment impact upon operational
management and decision making by leaders and managers
• Conclusion
• Reference

INTRODUCTION
In today's world its is very important for companies to have a
systematic and skilled manager and leader that are responsible to
operate and managed different business operation. In this
presentation, different role and characteristic of leader and
manager are discussed Report also shows the different business
environmental elements that effect the operational management
of company.

Key approaches to operation
management
Total quality management:
This approaches is related to making sure that best quality of
goods and services provided by companies.
Just in Time:
This process is related to inventory management that is
applied by companies to make sure that inventory
are effectively and efficiently managed.

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Continuous improvement:
This approach of operation management is related to making
continuous improvement in technology and pattern to deal with
uncertainties.

Role of leader and manager to improve
efficiency of operations
It is observed that with the help of skilled and knowledgable
leader the operation of companies are improved because they
work with full potential to attain the goals of business. They
uses their skill set and knows different ways to improve the
effectiveness of operation that help in smooth functioning of
business activities. So manager and leader help in
improvement of business efficiency in Amazon that are
described below:
 Assist in technology up gradation
 Improvement in communication and coordination

Importance and values of operation
management in achieving business
objective
Operation management is related to all those practices that are
connected to make and execute business activity in proper and
effective manner. It is very important that manager perform all their
function such as planning, organising, controlling etc. in order to
attain goals. There are various importance of operation
management that are described below:
 Attain competitive advantage
 Provide base for Innovation
 Help to attain customer satisfaction

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Provide base for Innovation:
Operation management helps to manage of various kind of
business act that takes place within a company and also
support in making customized products and services. This
controls the absolute transaction of business so with correct
operation management.
Attain competitive advantage:
Operation management help to formulate effective plans that are
useful attain business objective. So in Amazon manager make
plans and polices to overcome competition and becoming the
most famous online site.

Factors of business environment impact
upon operational management and
decision making by leaders and managers
In today's world, environmental factors have their impact on
business operation that can influences the profitability and
productivity of company. These can be either external or
internal and divided in two part micro and macro factors.
These micro and macro factors can influence the business
operation of Amazon that are as follows:
Micro factors: These are consider to be internal factors some of
these are discussed below:
 Customer
 Supplier

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Macro factors:
 Political
 Economic
 Social
 Technology

CONCLUSION
From the above mention presentation it is concluded that
management and operations are interrelated with each other. They
are forming with roles and responsibilities of leader and manager.
It is concluded that company is leading with theories and
approaches to gain goals and objectives. This is based on
examining styles for sustaining better results. Apart from that
conclusion in made in regarding that which obtain positive and
negative decisions made by leader and manager.