Management and Operation of M&S
Added on -2020-07-23
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MANAGEMENT AND OPERATION OF AN ORGANISATION
Table of contentsIntroduction......................................................................................................................................3Task 1...............................................................................................................................................3P1 Roles of leader and manager in an organisation........................................................................3P2 roles of leaders and managers in different situations.................................................................5P3 Theories of leadership applied in an organisation......................................................................6P4 Role of the leaders in Marks and Spencer..................................................................................8P5 Importance of Operation Management in an organisation.........................................................8P6 Factors affecting the business activity of Marks and Spencer...................................................9Conclusion.....................................................................................................................................10Reference List................................................................................................................................112
IntroductionAn organisation needs to be properly managed to enhance the overall productivity of anorganisation. The management process is carried out by a manager in order to enhance theoverall productivity of the organisation. The operational activities in an organisation are lookedby an operational manager in an organisation. An effective operation in the organisation helps inthe expansion of the business organisation. The operational manager in an organisation looksafter the planning of the business so, that the organisation gains competitive advantage in themarket where they are carrying out their business activities. They also look after the directionwhich the business activities carried out in an organisation. An organisation has to monitor thecompany’s production policies in order to enhance the productivity of an organisation. Anoperation manager also looks after the coordination among the other department of theorganisation. Thus, it can be said that the entire operation of an organisation is looked by theoperational department of an organisation. In this assignment the functions of the operation andthe management department of M and S Company will be discussed. Task 1P1 Role of leader and manager in an organisation. According to Alfes et al. (2013, p.30), a leader in an organisation plays the key role in anorganisation. The leader of the organisation motives the subordinates in order to enhance theproductivity of the organisation. A strong leader helps the subordinates to reach to the goal of thecompany. On the other hand a manager in an organisation manages the overall business activityin an organisation. A manager plans every day's business activity so, that all the works are donesystematically in order to enhance the skill of the workers and to promote environmentaldiversity in the organisation. The characteristics of san good leader are as follows:Punctuality: A leader must be very punctual in his work in order to motivate the subordinates toenhance the overall activity of the organisation (Deresky, 2014, p.62).Creativity: A leader must be very creative because creativity plays a very important role inbusiness. Innovation in the business activity is essential in order to gain competitive advantage inthe market.Communication: A leader must be an effective communicator in order to enhance the cooperationamong the subordinate and to create a healthy working environment.Challenge: A leader must be face the challenges of the organisation with courage and must alsoinspire the subordinates to be bold and courageous so, that they can also face the challenge withconfidence (Fayol, 2015, p.99).Functions of a leader in n an a organisation are discussed below:Motivation; an employee must motivate the subordinates in order to enhance the skill o0f thesubordinates in order to enhance the overall, productivity o0f the organisation.3
Communication: A stated by Heizer(2017, p.60), a leader must be an communicator . Thepolicies and the goals of the company must be clearly communicated to the subordinates in orderto promote working diversity in the organisation.Guidance: the leader must provide proper guidance to the employees of the organisation in orderto enhance the overall productivity of the enterprise.Manager plays a crucial role in enhancing the overall productivity of the organisation.Characteristics and function of a manager are explained below.Leadership: Managers must be a able leader because they need manage the overall activity ofthe employees in order to maintain punctuality and discipline in the organisation.Punctuality; In Order to maintain discipline in the organisation a leader must be punctual at thesame time punctuality must be promoted among the workers of the organisation in order toenhance the overall output of the organisation in the market (Stewart and Rogers, 2017, p.20).Communication: A manager must be an able communicator. Proper channels of communicationmust be maintain between the manager and the employees in order to set working diversity in theorganisation (Russell et al. 2016, p.10).Planning and risk taking factor: A manager in the organisation must plan the businessprocedure effectively in order to enhance the overall [productivity of the enterprise in the market.A manager should bear the market risk and must improvise them in order to gain competitiveadvantage in the market (Papasolomou and Vrontis, 2017, p.77).Difference between a leader\and a manager in an organisation are explained below in a form ofthe table.Leader●Company’s vision is created by aleader●Leaders bring changes in theorganisation for its betterment.● A leader in an organisation controlsthe risk in an organisation●Leader is a narrow tern in an businessorganisation as he does not maintainthe entire activity of the organisation●A leader of san organisation is not amanagerManager●Manager helps the employees to fulfilthe goals of company.●A manager in the organisationmaintain the change in theorganisation so, that they can enhancethe productivity of the company.●A manager takes the risk in anorganisation in order to the workingenvironment of the organisation.●Manager maintains the entire activityof the organisation as a result it isbroad concept.●A manager in an organisation needs tobe a good leader. Table 1: Differences between a leader and a manager.(Source: Kraut, 2016, p.14)4
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