Management and Operations in Marks & Spencer - Report

Added on - 21 Jul 2020

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Management and Operation
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Defining and comparing several roles as well as characteristics of leader and manager.1P2 Identifying the way the function of manager and role of leader in different situationalcontext....................................................................................................................................2P3 Leadership theories and models........................................................................................3TASK 2............................................................................................................................................5P4 Important approaches related to operational management..............................................5P5 The importance and value of operation management in accomplishing business objectives................................................................................................................................................6P6 Element in business Environment that have impact on operational management...........7CONCLUSION...............................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONManagement and operations are the important part of business.The success and growthof organisation is totally dependents on the management and operational system. Management isdefined as act of getting done through other in systematic manner. Management procedureincludes various activities such as planning, organising, managing and controlling businessactivities.Operation management is the important activity which have great impact on thequality of product and services delivered by organisation.However, effective operationalmanagement system assists enterprise in reducing wastage that occurs during operationalprocesses.The report has focus on comparing the different rolesand characteristics of leader incontext ofMarks and Spencer (M&S). It also emphasises on identifying the way role of leaderand function of manager can be applied in different situations. The project will include theexplanation of different theories and models related to leadership. It will also highlight the majorand important approaches of operation management.TASK 1P1 Defining and comparing several roles as well as characteristics of leader and managerINTRODUCTIONCharacteristics of leader and managerManager and leaders have important role to play in an organisation. The success and growth offirm is totally dependent on manager and leader.The role of leader and function of manager incrucial in order to manage various business activities and people at work place.These peoplehave unique characteristics that help them in motivating people to improve their performance inthe enterprise.ConclusionThe role of manager in cited organisation is to formulate strategy, policies and business plan. Inaddition, the function of manageris to manage the activities ofteam member. The role of leaderand function of manager assists enterprise in achieving business goals and objectives. M&Scompany has been able to become popular and establish good position in market due toeffective management system. The purpose of the organisation is to increase its market sharesas well as sales and gain customer loyalty (Agarwal and et.al., 2012) Therefore, manager andleader in cited venture is required to fulfil their responsibilities and roles in effective manner in1
order to support firm in achieving its short as well as long term objectives.LeadersManagersLeader is an individual whose role is tomanage people or team and their activities.The function of manager is to manage overallbusiness activities.Leaders are responsible for directing teammembers in order to achieve Common goals.Manager is accountable for driving firmtowards achievement of business targets.The role of leader is to motivate employees orteam members to improve their performance atworkplace and increase their workingefficiency.The function of manager is to encourageenterprise for facilitating innovation andincreasing productivity.Leaders have high influencing power.Manager possesses high decision-makingabilities.Such people have consultative andparticipative attitude.These people have supportive nature.Leaders are those who supports manager indecision making and follow the order given bymanager.Manager is those people who have authority tomake important decision on behalf of firm.The role of leader is to form policies andstrategies for team members in order to assistthem in completing their task in effective andsystematic manner.The function of manager is to formulatestrategies and plans in order to assistorganisation in accomplishing their objective.P2 Identifying the way the function of manager and role of leader in different situational contextThere are many roles as well as functions that are to be performed by manager and leaderin an organisation. The success and growth of enterprise is totally dependent on managementsystem. It is very important for leader and manager to perform their task and responsibility ineffective and systematic manner.As this activity will assist them in maintaining their position atworkplace.It will also help them to explore and capture various career opportunities atworkplace.There is much importance of role and function of manager is well as leader in criticalsituation. They are the people who assist business entity in overcoming complex and difficultsituations. In context of M&S company,the business entity has to face business issue. Some2
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