Management and Operations Assignment - Uber company

Added on - 04 Oct 2020

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MANAGEMENTAND OPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Different roles and characteristic of a leader and a manager...........................................3TASK 2............................................................................................................................................5P2 Role of a leader and functions of manager apply in different organisational context......5P3 Different leadership theories and models of approach......................................................7TASK 3..........................................................................................................................................10Covered in PPT.....................................................................................................................10TASK 4..........................................................................................................................................10P6 Factors within business environment that impact upon operational management anddecision making by leaders and managers...........................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12.......................................................................................................................................................13
INTRODUCTIONManagement and operations is a way of planning, designing and operating functions of acompany in a systematic manner. It is an important aspect as by which business enterprise caneasily achieve their goals and objectives. It is the process of changing raw material in finishedgoods. In this, company produce products and deliver to them to their customers to fulfil all thedemands and needs. This concept of management and operations is concerned with managingentire production system including inputs and outputs (Ageron, Gunasekaran and Spalanzani,2012). Input includes labor, raw materials, etc. and output involves goods and services. Thisreport is carried out in context of Uber which is US based company. It is ride sharing companywhich provides taxi cab, food delivery, etc. It is a transportation network company which isoperated by Travis Kalanick and Garrett Camp. This project discuss about role and characteristicof leaders managers plays in achieving business objectives. Along with this, there are someleadership theories and key approaches to operation management which is essential in achievingbusiness objectives. Additionally, impact of business environment on operation management anddecision-making process of leaders are also specified under this project.TASK 1P1 Different roles and characteristic of a leader and a managerOverview of companyUber is a transportation company operates in California, US. The company providesvarious facilities to its consumers such as, Bicycle-sharing, taxi cab, food delivery services atdoorstep in affordable rates. The company also provide various discount coupons and offerswhich attracts more customers towards their company. The organisation also provides servicesthrough online applications and websites. There are more than 12000 employees in companywhich are performing their activities.In every company, leaders and managers plays an essential role in achieving businessgoals and objectives. They contributes their efforts and helps company in enhancing productivitylevel by using new tactics and techniques (Hefetz and Warner, 2011). In context of Uber, thereare some roles and characteristics which leaders and managers play in organisation which arefollows:
Leader:A leader is an individual who maximise efforts of staff members by motivating themtowards their achievement. In Uber, the leader of company encourage and support theiremployees so that they can perform their activities in a well and effective manner.Managers:A manager is an individual who have abilities to motivate, communicate and inspirepeople to take productive actions. In Uber, the manager of company provides training session totheir staff members so that they can resolve their issues easily and quickly.Role of a leaderCreate visions:The first important role which leader play is creating clear vision. Theydefine clear visions to their employees and monitor if their activities are on track on not.They also develops strategies and tactics so to achieve their desired ambitions (Aki,Wakui and Yokoyama, 2016). In Uber, the leaders plays a vital role in creatingorganisational visions which helps them to accomplish their strategies in allotted timeframe.Representative of organisation:Leaders are also known as representative of companybecause they represents themselves at seminars, conferences and business meetings. Theleader of Uber also communicates with internal staff and outsiders to promote theircompany and increase sales (Zhao, Zhang and Sun, 2016).Characteristics of a leaderMotivation:The most essential quality and characteristic of a leader is motivation. Theymotivate its employees towards achievement of their goals by doing work hard andcontributes their efforts. The leader of Uber also guides and motivates staff members toattain goals an targets.Clear understanding of individual responsibilities:The leaders of company also knowwhat type of a responsibility they have to delegate to employees and which members cangive their best in different job profiles. In context of Uber, the leader delegates roles andresponsibilities to their employees according to their qualification and skills.Role of a managerDecisional roles:The initial and important role which manager plays is decision making.They make decisions regarding their team management and projects assignments (Jang,Lee and Noh, 2012). They decide which employee is best suited and can submitted its
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