Approaches to Operations Management and the Role of Leaders and Managers

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Define and compare the different roles and characteristics of a leader and a manager........3
TASK 2............................................................................................................................................6
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts. .....................................................................................................6
P3. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................7
TASK 3..........................................................................................................................................10
P4. Explain the key approaches to operations management and the role that leaders and
managers play............................................................................................................................10
P5. Explain the importance and value of operations management in achieving business
objectives...................................................................................................................................11
TASK 4..........................................................................................................................................12
P6. Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers...................................................12
CONCLUSION .............................................................................................................................13
REFRENCES.................................................................................................................................14

INTRODUCTION
Operations in management is that kind of consideration that has been used for performing
activities that is related to management and owners of business. This process has been helping in
providing effectiveness with productivity of results. In such management various techniques is
being used that makes raw materials to be converted into finished goods and products that is
being offered by an organization. Also it helps in generating of revenue with making increase in
profit. The report that has to be formed is based on Sainsbury that is largest chain of supermarket
brand formed in the year 1869 by John James Sainsbury and is situated in United Kingdom.
Organization has been operating over various markets across the sea also. Further in this report
roles and characteristics of manager and leaders. Applicability of them in various situation
should make practical understanding over them possible. Also various theories like situational ,
contingency and system applied is covered within organizational context. Approaches related to
operations of management is being covered with examination and explanation. In the end
operations management value and importance of an organization and identification of functions
is required for determining of factors that impacts decision making of managers and leaders.
TASK 1
P1. Define and compare the different roles and characteristics of a leader and a manager.
MANAGERS
Mangers are the persons that has been managing activities related to various process and
holds responsibility of firm to make operations to be performed in effective and efficient manner
at various levels in respective manner with area of manager's knowledge. Managers is helpful in
developing plans and strategies of an organization in order to achieve goals to gain success with
growth. All organization consist of various functions and areas of performance that has to be take
care in appropriate manner. Certain characteristics and roles has been explained below that has to
be performed by managers of (Sainsbury Makombe, 2017).
ROLES OF MANAGERS:
 Monitoring- Managers is required to perform various task within an entity. So, managers
of Sainsbury plays very important role by monitoring all activities exiting in an
organization. This helps organization like Sainsbury to make all resources required by
employees available to them.

 Negotiation- Other role that has to be played by mangers is negotiation which has to be
done in both internal and external environment within an organization. Any problem that
is been faced by employee of organization has to be conveyed to managers. So that they
can negotiate with higher official's about the problem and marks out solution for solving
of issues that has accrued in an organization.
CHARACTERISTICS OF MANAGERS:
 Risk Avoider- Managers is required to take safe path at work with risk involved in it. For
this purpose only new and innovative ideas are not being used only the known ways are
adopted.
 Valuing Employees- It is responsibility of manager to make sure that employees is
being valued for the work that has been performed by them.
LEADERS
Leaders are considered to be those individuals that provides guidance and give direction
to employees when they are no able to perform in appropriate manner. Leaders are required to
make sure that motivation of employees is not lost. These helps in making employees of team for
improving there efficienc (Ling, 2017). Leaders of an team or an organization holds
responsibility for making members of team to be improvised. Characteristics an roles of leaders
has been explained as follows:
ROLES OF LEADERS:
 Motivator- Leaders posses important role that is motivation which makes efficiency of
team members to be improvised. This makes enthusiastic employee's to work for
efficiency that makes objectives of Sainsbury to be achieved.
 Assigning Duties- Leaders of a team is required to be aware about skills that has to be
hold by members of team. Then assign them work as per the expertise that has been hold
by employee's working in Sainsbury.
CHARACTERISTICS OF LEADERS:
 Risk Seeker- This one potential characteristic of leaders that makes innovative
approaches for working with risk involved in particular situation to gain best results
possible.