Management and Operations

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Management and Operations

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TABLE OF CONTENTS
1. INTRODUCTION..................................................................03
2. TASK1...............................................................................03
3. TASK 2..............................................................................05
4. TASK 3..............................................................................08
5. TASK 4..............................................................................10
6. CONCLUSION..................................................................... 11
7. REFERENCES.....................................................................12

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INTRODUCTION
Operation and management is known as the transformation of raw material into finished
goods by applying various resources in order to enhance profitability and productivity as well.
These processes are focused on initiating business offerings in such a way that needs and
demands of customers can be met and customers can be retained for longer duration.
Management and operation is helpful for the business in attaining overall efficacy and
profitability. This report is covering major aspects of management and operation in the
background of Tesco. Tesco is a British multinational company which is dealing in clothing,
packaged food items and distinct home décor things. Tesco is headquarter in Welwyn garden
city, UK. This report is including various roles and characteristics which are exercised by
manager and leader of Tesco. Similarly this report is covering skills of decision making in which
importance of operational management can be associated.
TASK 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Leader: A leader is defined as the the personnel those are having high capabilities of
completing task in appropriate manner and they are having responsibility of motivating their
subordinates so that alignment towards goals of overall organisation can be made. Along with
this leader is the person who manages all their subordinates by applying leadership theory in
order to achieve efficacy within their business procedures. The major responsibility of a leader is
to help employees and train them through learning programs so that guidance can be rendered to
them(Battaïa and et. al., 2018).
Manager: A manager is the person who is responsible for monitoring and managing
business activities so as to make their employees executing various processes. Manager is having
high responsibility of managing business in such a way that all the business activities can be
carried down in proficient manner. In the context of M&S their manager is taking responsibility
of providing direction to their employees so that align their goals with proposed plans and
objectives as well.
Role of a leader
 Creative vision: A leader is having prominent role of meeting creative vision so as to
guide their team mates for guiding them in attaining goals within specified time limit. In

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the context of manager of M&S their manager is having role of inculcating various plans
so that to make a clear path of goal attainment for business(He, L., Liang, Q. and Fang,
S., 2016).
 Coach potential: A leader is having prominent role of developing such capabilities by
which their sub ordinates can tackle complexities arising in operation in proper manner.
Manager of Tesco is assisting the business in enhancing business efficiency in most
significant manner so that positive implications can be received by the company.
Characteristics of Leader
 Charismatic: A leader is having prominent trait of being charismatic which is the major
reason of their attractiveness and generating an aura through which they can be followed
by others. Their charisma is helpful for them in delivering additional value to them so
that to impact every individual.
 Effective Communicator: A leader is efficient in making effective communication by
which they are receiving prominent capabilities for making their subordinates understand
regarding any information. This characteristic is putting positive implications and
eliminating barriers as well(Nimmagadda and et. al., 2019).
Roles of Manager: -
 Establishing Policies: One of the major role of manager is to make policies in which
proposed policies are circulated. Every organisation is made up of set of rules and
regulations which are enabled in order to apply ethical practices in appropriate manner.
 Delegating Responsibilities: An another role of manager is related with delegating
responsibilities to their subordinates depending on their skills. In the context of M&S
their manager is delegating tasks in significant manner.
Characteristics of Manager
 Time Management Skill: Time is considered as the most crucial aspect by which
effective plans are required to be made in which organisational activities can be managed
in most proficient manner. So the manager of Tesco is having time management skills by
which a path can be created in required manner(Valliappan, N. and Sadek, A.K.,
Qualcomm Inc, 2016).