Management and Operations

This essay explores the key approaches to operations management, the role of leaders and managers, and the impact of factors on business decision making. It discusses the application of operations management and its impact on the wider business environment. The essay also highlights the importance of operations management in achieving business objectives and improving efficiencies. The case study of Home Bargains is used to illustrate these concepts.

Management and
Operations

Table of Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
The key approaches to operations management.................................................................................3
Role that leaders and managers.........................................................................................................5
Role and status of operations management in an organization...........................................................5
Leaders and managers can improve efficiencies of operational management to successfully meet
business objectives............................................................................................................................6
Factors which impact on business decision making...........................................................................7
Impact of Factors affect the business environment and the wider community...................................9
Application of operations management and factors that impact on the wider business environment.9
CONCLUSION...................................................................................................................................10
REFERENCES....................................................................................................................................11
Books and journal............................................................................................................................11

INTRODUCTION
Management is process of guiding other in a direction of firm goals and objectives. It
is related to management of firms operations which help it in maximising the profit and
wealth of firm. Operation can be defends as organizational efforts which are related to bring
productivity in firm and lead in success. This is the essay on management and operations in
context of firm home bargains. This company was formed in 1976 by Tom Morris this is the
trading name of TJ Morris, this company is following business strategy of strap line of
retailer where they acquire stock at same price at which lager supermarket acquire but sell
this to public at cheapest price. In this essay the key approaches related to management of
operation and key frameworks will be analysed that what are their impact on firm. Externals
environment will also be identified and what can be done with this. Roles of leader will also
be identified that how can firm use them.
MAIN BODY
The key approaches to operations management
There are number of approaches for managing operations in enterprises which will
lead in maximizing the profits of origination. In context of Home Bargains, six sigma and
lean production approaches will be used. Which are mentioned below:
Six Sigma
It is that technical framework which used by business firms for increasing efficiency
of their product and improvement in firms operations. In context of Home Bargains, this
method provides then strategies to improve the quality of their output by removing defects
and minimising variability of manufacturing. This has some steps which are classified as,
reduce process cyclic time, reduce pollution, and reduce cost, increase customer satisfaction
and increase profits.

Figure 1: Six Sigma. 2020
(Sources: Six Sigma, 2020)
Figure 2: Six Sigma. 2020
(Sources: Six Sigma, 2020)
Above mention table and diagram shows that there are six level in achieving
maximum operational productivity this can be done with the help of using quality raw
material and for service firm there must be good staff which can do minimum wastage. The
sixth level states that firm have reached at peek which is 99.99966%. Forth level is industrial
average which is required by every firm to survive. No firm can achieve 100% level because
it has to pay huge cost which can be even imagined.
Lean production
This is that approach in management which have its main focused on cutting wastage
in operation of firm with maintenance of quality. This can be applied in firm for maintain its
business operations and facilitate change in firm management. This was first use by Japanese

firm Toyota for enabling firm to market needs and build strong structure. This can be used by
home bargain eliminating activates which have no major impact in their operational system
and have not related to productivity of firm. Time based management, this is the first point
in this framework tor eliminating wastage from firm. Here firm can manage the time of
employee’s social gathering with change in structure. Just in time production, this concept
is also important as Home Bargains will lead in healthy work environment and will decrease
the wastage in process by ordering the product in given time frame (Gillen Jacquillat and
Odoni, 2016).
Both the framework can be used by firm but the most suitable is concept of lean
function as this will easily implement of Home Bargains. This will also facilitate in change in
operations of firm in given time period.
Role that leaders and managers
Leader’s role
An operational leader must be positive minded and time managed person as it have
the major role in achieving operational targets of firm within the given time and will lead
firm in getting access to number of benefits which firm is seeking in its operations. A leader
also plays key role in guiding people of firm in the direction of firm goal this will help Home
bargains in achieving its targets on time. Inspire employees for working hard by motivation
in firm, this will impact on productivity of Home Bargains as it will increase by motivated
employees (Gibson and Parkman, 2018).
Manager’s role
Manager has to perform number of roles in operational management in firm. The first
role of manager is to increase efficiency of employer with help of training and development.
Facilitate efficient supply chain management maintain the quality of products which will
help firm in attracting customer, and in last monitor employees performing different
functions in origination.
Role and status of operations management in an organization
Operational manager are the important part of firm as they are the professional
manager in firm which help firm in achieving its goals and objectives with help of strategies
which are formed within the origination, they act as core of firm which control whole
operation system in firm (Gibson and Parkman, 2018). They handle all the works which are

related to design, operation and maintenance of system with improvement in structure. They
are more responsible than marketing and finance department of firm. This is important
element of firm as they help it in getting the resources at best use which will ultimately meet
objectives of Home Bargains. This will also help in maintains of firms main resources witch
are tangible and intangible assets, this is done so with the help on maximisation of profit and
wealth of firm. This also reduce the cost and ensure that all assets of firm will be in safe zone
this also lead in profitably and cost reduction, by this origination can use its product more
effectively and will help managing firms services in target market . this will defiantly ensure
success and will lead in long run of origination as in case of Home bargains, firm is lasted
from are on 45 years which is a long period, tis also presented in every firm. all of this
function in context of firm.
There are many aspects which states values of operational management that is quality
management. From it work it will also help firm in maintains of quality this is done with the
help of improvement in manufacturing sector and by development of customer market. This
have important as to maintain quality in firm. Latterly benchmarking and quality
management, outsourcing and reengineering has taken operations management to an
progressive level to harvest high quality. Acceptance of reengineering and benchmarking via
organisation aids them to remain a frontrunner in their class of goods in the marketplace.
Benchmarking is measured as the greatest internal checking procedure which the business
uses to classify its weaknesses and then changing them into asset in order to raise its
consumers in the bazaar (Slack and Brandon-Jones, 2018).
Leaders and managers can improve efficiencies of operational management to successfully
meet business objectives
Leader and manager can use number of ways which can guide them in increasing the
operation management’s efficiency. This will also increase the productivity of firm. the first
step they have to do is formulation of effective change strategy, this is the best part of this
and also an important part as here the framework will be decided by the manager that what
they have to do and how is to be defend , they can use number of approaches which are used
by different business origination. Implementation of his strategy is also important and works
as next step where leader have to employee this strategy on structure of firm. This will work
perfectly in Home bargains as they are selling the products which they have not made so

change can be bring early, the third step is to implement monitoring and control this have
direct impact on efficiency of operational management and its success as monitoring will
ensure the proper use of management functions which will direct the origination in direction
of its goals and will help in success and facilitate profitability.
Factors which impact on business decision making
The Home bargain is one of the well-established companies which is located in England. In
addition to this, the company adopt the PESTLE analyses to assess the external factor that
imposes positive and negative impact on operational management as well as decision taken
by manager and leader. The micro environmental factor in relation to Home Bargain which is
going to be mentioned as:
Political Factor: It involves factors such as government structure, taxation policy and
many more. Due to Brexit, the manager of Home Bargain company is little bit confused
regarding the government policies which is change frequently. Therefore, it is difficult for the
leader to take an effective decision for the growth and development of company. There are
number of factor which imposes positive and negative impact that is mentioned below:
Positive impact: The political condition of England is stable thus it imposes the positive
impact on the activities and functioning of company (Hitt, Xu, and Carnes, 2016).
Negative Impact: Due to Brexit, it is not possible for manager and leader to take appropriate
decision in relation to operational management of company. Therefore, it imposes negative
impact on the future growth and success of company.
Economic Factor: It includes unemployment rate, tariff, wages, deflation as well as
inflation rate and many more which imposes favourable and adverse impact on the business
organisation.
Positive impact: The Home Bargain provides superior quality products and services to its
customer. It helps them in retaining customer for a longer period of time. Therefore, the
manager takes suitable decision for operational management of company.
Negative impact: Due to increase in inflation rate, it adds cost to the product of company.
Also, it is impossible for manager to make effective strategies for taking decision which is
beneficial for company (Bromiley and Rau, 2016). Thus, it imposes negative impact on the
productivity of company.

Social Factor: The leader of Home Bargain is not able to take appropriate decision
due to change in lifestyle, trends and fashion. It imposes both negative and positive impact
which is discussed below:
Positive impact: This Company offer products to its customer according to their need and
wants which increases their standard of living.

Negative impact: Sometime, due to change in preferences and lifestyle of customer
frequently, it affects the decision of leader in adverse manner.
Technological Factor: Technology plays a very important role for the success and
growth of company. Their positive as well as negative impact is given below:
Positive impact: Due to implementation of advanced technology, it is east to take a decision
which is beneficial for company (Heizer, 2016) .
Negative impact: The cost of execution of technology is very high.
Environmental Factor: The Home bargain company offer products and services to
its customer that does not harmful for the society.
Positive impact: They provide product which is not harmful for the society.
Negative impact: The cost of using technique of providing eco-friendly products is very high.
Legal Factor: It includes factors such as discrimination law, patents, consumer
protection law and many more.
Positive impact: The rules and regulation followed by company increase the loyalty of
customer towards products and services.
Negative impact: Due to discrimination in giving wage rate affect the goodwill of company.
Impact of Factors affect the business environment and the wider community
Before starting of business operations in business environment firm have to identify
the impact of firm business this is because they have both positive and negative impact on
business of firm and can cause major effect on firm. Here home Bargains have to pay more
attention on their political and environmental factors as firm is dealing in product sale to their
customer and factors like environment friendly products and Brexit they both have some
consequence which can impact on firm later in business and they have to make sure there
polices for managing its operation in business environment.
Application of operations management and factors that impact on the wider business
environment
This is that system which can revive the decline performance of business, so firm have to
implement this on its function. This will bring cost reduction and smoothness in operations of
firm and will lead in maximization of profit. This will also help firm in getting advantage of
managed resources. Human resources will also get benefit of this function as they will help
firm in getting new opportunities (Akalin, Huang, and Willems, 2016). Some factor can
impact its implementation like Labour inefficiency, organizational culture, innovation,

customer behaviour, economic condition of that nation where firm is dealing and government
and its polices.
CONCLUSION
It can be concluded from above mentioned essay that operation management is
important part of firm which will impact on firm and will have direct impact on firma
profitability and its functioning. There re number of approaches which can be used to identify
its impact and can redeem it for firm benefits. Management Function and six sigma have also
there main role in increasing productivity in firm and will lead to success of all its operations
in given time period.

REFERENCES
Books and journal
Akalin, G.I., Huang, Z. and Willems, J.R., 2016. Is Supply Chain Management Replacing
Operations Management in the Business Core Curriculum. Operations and Supply
Chain Management: An International Journal, 9(2), pp.119-130.
Bromiley, P. and Rau, D., 2016. Operations management and the resource based view:
Another view. Journal of Operations Management, 41, pp.95-106.
Gibson, P. and Parkman, R., 2018. Cruise operations management: hospitality perspectives.
Routledge.
Gillen, D., Jacquillat, A. and Odoni, A.R., 2016. Airport demand management: The
operations research and economics perspectives and potential
synergies. Transportation Research Part A: Policy and Practice, 94, pp.495-513.
Heizer, J., 2016. Operations management, 11/e. Pearson Education India.
Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management
research. Journal of Operations Management, 41, pp.77-94.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Sources:-
Six Sigma. 2020. [Online]. Available through:
<http://www.leansixsigmadefinition.com/glossary/six-sigma/ >.