Management and Operations Assignment - Marks and Spencer company

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Roles and characteristics of a leader and a manager..............................................................1
P2 Roles of leader and functions of manager applied within different situational context.......2
P3 Various theories of leadership...............................................................................................4
TASK 2............................................................................................................................................5
P4 Key approaches to operations management and the role that leaders and managers play.....5
Approaches to operations management used by M&S...............................................................8
P5 Importance and value of operations management in achieving business objectives.............8
P6 Factors impacting on operational management & decision-making of leaders and managers
.....................................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations and management are two important terms that is used in the corporate world
for organising as well as managing entire business activities (Alderton and Saieva, 2013). In this
context, managers & leaders usually play crucial role within an organisation. Leaders are
responsible for guiding team members. At the same time, employers are having duty to manage
chores associated with commerce. Thus, these two persons are working for the upliftment of a
firm but are playing different parts. Besides this, it is to be noted that some of the similarities are
found between a leader and a managers which is going to be explained in present project. This
report is designed by considering a famous company known as Marks and Spencer. It a British
international retailing association that was establishes in 1884 situated in United Kingdom. Its
headquarter is situated in the City of Westminster, London. They are dealing with offering
domestic goods or services, stylish clothes and luxurious food items to targeted customers.
Different types of leadership approaches has been explained in this assignment. Additionally,
influences of several factors existing within business surrounding upon the process of decision-
making of employers and team head is also highlighted.
TASK 1
P1 Roles and characteristics of a leader and a manager
A manager can be simply refers to an individual who is liable to control or manage whole
personnels of an enterprise. On the other hand, a leader is someone who usually leads a group of
person within venture towards reaching the goal (O'Fallon and Rutherford, 2011). Thus, it is
clear that both of them used to play different roles and responsibilities. M&S comprises of
skilled and talented people which are supposed to be assigned at the designation of team heads
and employers. Therefore, it is important task to understand about qualities and obligations of
those personnels so that company can easily choose suitable person for specific job. The
differences between leaders and managers could be interpret by examining below designed
chart:
Leaders Managers
They generally set correct direction for Whereas these people are liable to create or
1