Management and Operations Assignment - Intercontinental Hotel Group

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Added on 2020-11-23

Management and Operations Assignment - Intercontinental Hotel Group

Added on 2020-11-23

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MANAGEMENT ANDOPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1 Analysing the differences in characteristics and role of a leader and manager................1M1 Ascertaining the differences between role of a leader and functions of manager as perimplicating range of various theories.....................................................................................3D1 Theories and models which have been used in making adequate analysis over theleadership and managerial approaches:..................................................................................4LO2..................................................................................................................................................5P2 Determining the examples relevant with the application of role of a leaders and managersin different situations..............................................................................................................5P3 Application of various theories and models .....................................................................7M2 Strength and Weakness of different approaches to situations.........................................9D2 Critical analysis of different theories and approach of leadership.................................10LO3................................................................................................................................................10P4 Explaining the key approaches of operations management and the role of leader andmanagers...............................................................................................................................10P5 Analysing usefulness of operations management in achieving targets and objectives..11M3 Suggesting ways to improve efficiency.........................................................................12LO4................................................................................................................................................12P6 Demonstrating the factors involved in business environment which have impacts onoperational managements and decision making by managers and leaders...........................12M4 Factors which are affecting the business environment..................................................14D3 Critical evaluation of application of operations management and impact on businessenvironment..........................................................................................................................15CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16

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INTRODUCTIONManaging the operational functions of the organisation on which it has been estimatedthat there will be appropriate planning and decision making which help organisation to achievethe adequate goals. Influences of various operational practices which in turn will be effective asper making suitable changes in the operations. The differences in operational practices of aleader or a manager has impacts over operational activities in firm. In the present report therewill be discussion based on a role and characteristics of leader and manager in relation withhandling and operating various business activities. Study will be based on suggesting theappropriate changes to Intercontinental Hotel Group as per implicating various techniques andanalysing efficiency of firm in making operational decisions.LO1P1 Analysing the differences in characteristics and role of a leader and managerDifferences in the operational functioning of leaders and managers which are based onvarious characteristics and individual behaviour. Therefore, importance of both the individual inthe operational functions and workforce management will be required and that will be helpful inenhancing the viabilities of operations held in the premises. Moreover, the differences in role andcharacteristics of a leader and manager will be ascertained as follows:Leader: This is a person who intends to make suitable practices in terms of encouragingthe employees in making qualitative efforts. Therefore, the management of various operationswill be adequate and helpful as per meeting the goals in the right time as well as managingoperations of firm (Cressey, 2017). It will be assistive in achieving the goals and motivating staffin relation with bringing the innovative changes in the operations as well as allows them toimplicate the changes in operational practices. They act as a representative of organisation andacts as per improving business as well as individual efficiencies.Manager: These are the people who have quality of handling the operations in relationwith making managing the operational activities as well as assigning the duties to thoseindividual who have skills and talent to operate the functions (Haksever and Render, 2018). Theyaimed at fulfilling the targeted aims of business by analysing the availability of all the resourcesfor operations. Considering various roles of a manager in the organisation such as controlling,coordinating, staffing, directing, communicating as well as administrating the operations. The1

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vision and mission of entity bounds them in achieving the target means as well as managing staffto perform accurately and efficiently.BasisLeaderManagerMeaningThis is person who motivatedthe subordinates or workforcein making qualitative efforts.This person operates as theyseek for the availabilities ofresources for operations. Theyapproach towards accuratedirection, control, coordinationas well as planning for theoperational practices.SubordinateFollowersEmployeesTargetThey aimed at developing thebusiness as well as workforceto meet the uncertainty of thefuture risks (Everson and et.al.,2017).They aimed at attaining theaccurate end results(Difference between leaderand manager, 2014).ConflictAcknowledges conflicts as anassetThey avoid conflictsPeopleAlign peopleOrganizes people for makingsuitable decisions.Variations of changesThey approach innovativechanges in the operationalactivities as well as promoteschanges in the organisationalpractices (Damrongsiri, 2014).They react to changes as theyapproach towards thecompletion of work within adeadline and whereinnovations took too muchtime they avoid it.Risk managementThey tend to act as perremoving the risks.They approach towards takingthe risk and analysing the waysto overcome with that in therequired period.2

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