Management and Operations: A Case Study of M&S Ltd.

M&S Ltd.
MANAGEMENT AND OPERATIONS

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INTRODUCTION
The management and operations are the major parts of every business organisation. The
management plays an important role in planning and controlling the activities and
operations of the business organisation and deals with the administration of the
organisation. It ensures the coordination and organisation of the overall business activities
for ensuring the achievement of the desired goals and objectives of the business. The major
strategic decisions, policies, procedures and goals of the business organisations are
developed and formulated by the management. The operations in the business context
refer to the performance of business practices for creating a higher level of efficiency within
the organisation for producing desired products and services by converting the labours and
materials into produces for earning maximum productivity for the business organisation
(Heizer, 2016). The operations are the highly organised activities which are managed by the
management of the business organisation. This project report will help in understanding the
concepts and several aspects of the management and operations in the context of the “M&S
Ltd.”Company.
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TASK 1
INTRODUCTION-
The success of every organisation depends on the roles and functions performed by the
managers and leaders of the organisations. In this report, as a management consultant of M
& S Ltd., I have clearly described the different roles and functions of managers and leaders
of the organisation and also discussed several approaches and models of leadership and
management that could be applied by them in different organisational situations.
P1 DEFINE AND COMPARE DIFFERENT ROLES AND CHARACTERISTICS OF
LEADER AND A MANAGER
Leader
In simple words, a leader could be defined as a person who commands or leads a particular
team, group, organisation or a nation. In other words, a leader is a person who holds a
superior or a dominant position within the particular field of the organisation for exercising
a high degree of control on, and for influencing subordinates or other persons. The leader
leads the group of people and is responsible for motivating and encouraging the team or a
group towards the achievement of the desired goals and objectives (Spears, 2010). It is
essentials for the leaders to create a positive environment to encourage every group
member to perform their roles more enthusiastically and responsible for contributing to the
common objectives of the organisation.
Manager
A manager is a person who is responsible for administering and controlling a particular
organisation or a group. The manager is responsible for planning and managing the flow of
work within an organisation by fulfilling all the requirements and assuring the optimum
availability of the resources for accomplishing the pre-determined goals and objectives of
the organisation. In simple words, managers are the individuals who are responsible for
performing major functions within an organisation such as planning, organising, directing,
coordinating and controlling of all the organisational activities and tasks (Mahmood, et al.,
2012). Every business organisation has several types of managers such as top-level
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managers, functional managers, project managers, general managers etc. for carrying the
overall activities efficiently.
COMPARISON OF ROLES AND CHARACTERISTIC OF LEADER AND A MANAGER OF M & S
LTD. COMPANY
S.no Leader Manager
1 A leader uses an innovative approach. A manager uses the administrative
approach.
2 A leader emphasises on the
development.
A manager emphasises maintenance.
3 A leader focuses on skills and quality
of people (Daniel, 2018).
A manager focuses on quality of
system and structure.
4 A leader tries to inspire people. A manager tries to control people.
5 A leader uses original and unique
solutions.
A manager uses the traditional and
imitative approach to find solutions.
THE FUNCTIONS OF LEADERS ARE:
1. Setting goals and objectives to complete the task
2. Initiate actions by taking the right decision at the right time without depending on
others for achieving the set goals.
3. Organizing and coordinating the activities and resources
4. The main function of leaders to establish a link between management and staff.
5. The leaders are always ready to face any changes or uncertainties.
THE FUNCTIONS OF MANAGERS ARE:
1. Planning the organisational or departmental vision and objectives and setting long-
term business objectives (Daniel, 2018).
2. Organizing the overall organisational structure for day to day functioning.
3. Employing and choosing most suitable staff and workers.
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4. Provides direction of work to the employees.
5. Controlling and monitoring the functional activities.
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