Management and Operations: A Comparative Study of Toyota and Amazon

[Management and operations]
2018

Table of Contents
Introduction.................................................................................................................................................3
Task 1: Case Study......................................................................................................................................4
a. Definitions of a Leader and Manager...................................................................................................4
b. Comparison of the roles and characteristics of leaders and managers giving examples within your
organization.............................................................................................................................................4
c. Explanation of how the following apply in different situations using examples..................................5
d. Explanation of how a manager you identified carry out his/her functions giving examples................6
Task 2: Amazon Case Study......................................................................................................................10
a. Explain the key approaches to Operation Managements....................................................................10
b. Explain the role of Amazon Leaders and Managers with regards to its Operations Management.....11
c. Explain the importance and value of operation management in achieving Amazon Business
Objectives..............................................................................................................................................12
d. Asses the factors within the business environment that impact upon Amazon’s Operational
management and decision making by its leaders and managers.............................................................12
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15
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