Management & Operations in Marks and Spencer

Added on - 22 Nov 2020

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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1A. Differences and similarities between leader and manager.....................................................1B. Functions of manager.............................................................................................................3C. Different types of leadership..................................................................................................4TASK 2............................................................................................................................................51. Different approaches of operation management.....................................................................52. Role of store manager.............................................................................................................73. Importance of operation management....................................................................................84. Key outside factors..................................................................................................................95. Factors impact on decision making.......................................................................................10CONCLUSION.............................................................................................................................10REFERENCES..............................................................................................................................12
INTRODUCTIONOperation and management are the key factors of strength in an organisation. In thisreport will be focused on the duty of decision maker and leadership in the organisation whichassistance the company in the improvement of the production efficiency and development of thehigh quality products (Deihimi and Iravani, 2016). This report will be based on Marks andSpencer which is basically located in the United Kingdom and provide different kinds of servicesin retail sector. Moreover, it will cover theories of management and styles of leadership havebeen explained in the context of operations' management. Further, it will cover operationalstrengths and weaknesses through the role of managers to meet changes and capacitymanagement.TASK 1A. Differences and similarities between leader and managerManagement is the process of getting together the source so that objective can beachieved in an effective and efficient manner. In addition, management means to reduce thewastage of resources and increase attainment through high utilization of resources. Managementis hierarchy order of responsibilities and work distribution to achieve the objectives. The mainrole of management is to plan the objectives, managing resources, lead the people and control thework to accomplish the objectives effectively (Jin and et.al., 2015). On the other hand, leader andmanager is play a most important role to improve for internal as well as external working1
environment of organisation. In this context, difference and similarity of leader and manager areas follows:Manager:Managers are the persons in an organization who design and manage the workof an organization in the direction of the pre-determined goals and objectives of the company.For the booming acquirement of the objectives, the job of the administrator is to create and set upthe relevant strategies and policies as well as to plan the working of the staff and the employeeswith the aim that they perform their respective tasks in accordance with the objectives(Kavousi‐Fard and Baziar, 2015). The manager is concerned about the appraisal of theperformance of the employees and they perform this task through implementing performappraisal process at the regular time intervals.Leader:In this context, leader are the people who get the work done from employeesconcerning goals of the company. They play the most important role to motivate employeesthrough their leader. In addition, communication skills help to improve the overall market share.The major aim of leaders is to influence and inspire the employees in order to their performance,which as a result increase the efficiency and productivity in the organization.On the other hand, differences between leader and manager are as follows:ManagerLeaderManager is set objectives for improvement inthe organization.Leaders are followed the objective set bymanager in work place.Manager communicates the different policiesform leaderLeaders is communicated and influence theemployees to work as per policies regulation.Manager gives direction to the group. Thishelps to improve the work in effective manner(Keahey and Timkovich, 2017).Leaders play the roles of implementing rulesand regulations. They focus on the ideaconverted into reality.Manager are focus on new thing inorganisation.The leader is focused on people (employees)at organization. They judge the level ofperformance of each and every employee inslide organisation.Manager is direct the work to the employees.Leader is motivated employees to improveperformance level at organisation.The major role of manager is planningRole of leader is inspired organisation2
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