Key Approaches to Operations Management

This presentation discusses the key approaches to operations management, including Six Sigma, Theory of Constraints, 7 quality control tools, and Total Quality Management. It explores the value and importance of operations management in achieving business objectives and the role of leaders and managers in improving operational efficiencies. The study is carried out in the context of UNILEVER, a brand headquartered in London that provides overall hygiene products.

MANAGEMENT
AND
OPERATIONS
ACTIVITY 2

TABLE OF CONTENT
 Key approaches to operations management.
 Value and importance of operations management
 Leaders and managers improving efficiencies of
operational management
 Explain importance and value of operation management
in achieving business objectives
 Conclusion
 References

INTRODUCTION
 Management is the process of planning, organizing and
developing various strategies for organizational
activities.
 This presentation will broadly focus upon the impact,
role and characteristics of leaders and managers in
operational management.
 The study will be carried out in the context of
“UNILEVER”, a brand that provides overall hygiene
products having headquarter in London.

KEY APPROACHES TO OPERATIONS
MANAGEMENT
 Six Sigma
 Theory of constraints
 7 quality control tools
 Total Quality Management

CONTINUED……
Six Sigma Approach
 Six Sigma is the highly required and standardized tool or
approach for quality improvisation.
 It is a quality control approach based upon the principle
of rectifying the faulty system of operations by the
application of different statistical analysis related to the
existing defects in the system.

CONTINUED……
Theory of Constraints
 Theory of constraints is a systematic approach to
identify number of constraints in the regular flow
of operations.
 This theory highlights the fact that the
constraints must be focused on equipment,
manpower and policy of organisation for
systematic review of constraints in whole
functional area.

CONTINUED……
7 Quality control tools
 7 quality control tools are standardized graphical tools that
based on certain calculations and indicators for finding
alternate solution to a same issue.
 These quality tools are Cause and effect, Histogram, Pareto,
Scatter plot, Control chart and Stratification graph.

CONTINUED……
 Total Quality Management (TQM)
 Total Quality Management is a basic approach to quality
improvement that deals with overall refinement of different
operational activities within an organization is based on
following principles-

JUST IN TIME
 This is an inventory strategy where materials are only
ordered and received as they are needed in production
process.
 The goal of this method is to reduce cost by saving
money on overhead inventory expense

CONTINUED……
 Role of Leaders and Managers
 Managers and leaders act as a principal
governing bodies during the implementation of
these models to operational activities.
 They are responsible to design training
programs for the employees to deliver them the
importance of applied module or approach.

VALUE AND IMPORTANCE OF OPERATIONS
MANAGEMENT
 Operations management is a crucial part of any organisation.
Operations within an organization tends to create smooth production,
manufacturing, supply chain management and different related
activities to the production department
 Operation management is the key driver for profitability in any
business or organisation.
 It increases credibility of products by implementing different
processes and modules related to production.

LEADERS AND MANAGERS IMPROVING
EFFICIENCIES OF OPERATIONAL
MANAGEMENT
 Leaders and Managers both can increase
operational activities of an organization by the
help of different strategies and competitive
analysis.
 Different models and approaches to operations
can be applied to the working system of the
organisation.

P5 EXPLAIN IMPORTANCE AND VALUE OF
OPERATION MANAGEMENT IN ACHIEVING
BUSINESS OBJECTIVES
 Operation management is important for achieving
business objectives in various ways such as: for
ensuring timely delivery of various products and for
turning raw materials successfully into finished goods.
It is important to improve the overall productivity of
products which can be done through operation
management. There are various approaches of operation
management that are used to increase the value of
operation management for achieving business
objectives.

CONTINUED……
 Six sigma approach can be used to ensure the superior quality of products by removing
defects in the system or processes. This approach increases the quality and value of
product which comes under operation management.
 Total quality management can be used both the employees and top level management
of an organization in order to formulate different strategies and policies for delivering
high quality products in order to achieve customer satisfactions.
 Implication of these strategies increases the quality of product and helps in increasing
the value of operation management in achieving business objectives.

CONTINUED……
 Control and distribution system is very much helpful as
will be controlling and creating proper system which
assist into providing good service.
 Process design will ensure that all targets and goals are
achieved on timely bases
 Capacity management will assist in knowing capacity of
storage and warehouse so that production could be
smooth.

M3 leaders and managers can improve
efficiencies of operational management
Leaders and manager need to do following things for
achieving objectives
 Empowering the remote employees
 Removing workforce redundancies
 Improving collaboration
 Establishing incentive schemes
 Better communication

CONCLUSION
 By the study, it can be summarized that leaders and managers
must adopt transformational leadership style to manage
different organizational situations.
 It has suggested that operation excellence can be attained by
every company by the application of different approaches

REFERENCES
 Castaño, M. S., Méndez, M. T. and Galindo, M.Á., 2015. The
effect of social, cultural, and economic factors on
entrepreneurship. Journal of Business Research. 68(7).
pp.1496-1500.
 Nonaka, I., Nishihara, A. H. and Kawada, H., 2018.
Knowledge-based management theory. In Knowledge
Creation in Public Administrations (pp. 1-21). Palgrave
Macmillan, Cham.
 Muenjohn, N. and McMurray, A., 2018. LEADERSHIP AND
DECISION MAKING. Leadership: Regional and Global
Perspectives. p.379.