Operational Management: Leaders, Managers, and Efficiency Strategies

This report provides an overview of operations management, focusing on the impact of leaders and managers in enhancing efficiency within an organization, using Unilever as a case study. It explores key approaches such as Six Sigma, the Theory of Constraints, 7 Quality Control Tools, and Total Quality Management (TQM). The report highlights the value and importance of operations management in achieving business objectives, emphasizing how leaders and managers implement strategies to ensure timely delivery, improve productivity, and increase product quality. Furthermore, it discusses how leaders can improve efficiencies by empowering employees, removing redundancies, improving collaboration, establishing incentive schemes and better communication, and concludes by summarizing the importance of transformational leadership in managing organizational situations.

MANAGEMENT
AND
OPERATIONS
ACTIVITY 2

TABLE OF CONTENT
 Key approaches to operations management.
 Value and importance of operations management
 Leaders and managers improving efficiencies of
operational management
 Explain importance and value of operation management
in achieving business objectives
 Conclusion
 References

INTRODUCTION
 Management is the process of planning, organizing and
developing various strategies for organizational
activities.
 This presentation will broadly focus upon the impact,
role and characteristics of leaders and managers in
operational management.
 The study will be carried out in the context of
“UNILEVER”, a brand that provides overall hygiene
products having headquarter in London.

KEY APPROACHES TO OPERATIONS
MANAGEMENT
 Six Sigma
 Theory of constraints
 7 quality control tools
 Total Quality Management

CONTINUED……
Six Sigma Approach
 Six Sigma is the highly required and standardized tool or
approach for quality improvisation.
 It is a quality control approach based upon the principle
of rectifying the faulty system of operations by the
application of different statistical analysis related to the
existing defects in the system.

CONTINUED……
Theory of Constraints
 Theory of constraints is a systematic approach to
identify number of constraints in the regular flow
of operations.
 This theory highlights the fact that the
constraints must be focused on equipment,
manpower and policy of organisation for
systematic review of constraints in whole
functional area.

CONTINUED……
7 Quality control tools
 7 quality control tools are standardized graphical tools that
based on certain calculations and indicators for finding
alternate solution to a same issue.
 These quality tools are Cause and effect, Histogram, Pareto,
Scatter plot, Control chart and Stratification graph.

CONTINUED……
 Total Quality Management (TQM)
 Total Quality Management is a basic approach to quality
improvement that deals with overall refinement of different
operational activities within an organization is based on
following principles-

JUST IN TIME
 This is an inventory strategy where materials are only
ordered and received as they are needed in production
process.
 The goal of this method is to reduce cost by saving
money on overhead inventory expense

CONTINUED……
 Role of Leaders and Managers
 Managers and leaders act as a principal
governing bodies during the implementation of
these models to operational activities.
 They are responsible to design training
programs for the employees to deliver them the
importance of applied module or approach.

VALUE AND IMPORTANCE OF OPERATIONS
MANAGEMENT
 Operations management is a crucial part of any organisation.
Operations within an organization tends to create smooth production,
manufacturing, supply chain management and different related
activities to the production department
 Operation management is the key driver for profitability in any
business or organisation.
 It increases credibility of products by implementing different
processes and modules related to production.

LEADERS AND MANAGERS IMPROVING
EFFICIENCIES OF OPERATIONAL
MANAGEMENT
 Leaders and Managers both can increase
operational activities of an organization by the
help of different strategies and competitive
analysis.
 Different models and approaches to operations
can be applied to the working system of the
organisation.