Role of Leaders and Managers in Management and Operations

This report discusses the role of leaders and managers in management and operations in Next Plc. It explores the similarities and differences between leaders and managers, their roles in different organizational situations, and the importance of operational management. The report also covers various approaches and methods of operational management and their impact on the role of leaders and managers.

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 ................................................................................................................................................3
TASK 2............................................................................................................................................6
P2 ................................................................................................................................................6
P3 ................................................................................................................................................7
TASK 3............................................................................................................................................9
P4 ................................................................................................................................................9
P5 ................................................................................................................................................9
TASK 4 .........................................................................................................................................11
P6...............................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Management is technique as well as method which utilise by leaders and manager in
organisation for completing work within appropriate manner. Whereas, operations are practices
or functions which is conducted in business firm for accomplishing predetermined targets and
goals in impressive manner (David and David, 2019). This report is based on Next plc. which is
British multinational clothing, footwear as well as home products retailer. It was introduced in
1864 as well as its founder was Joseph Hepworth and headquarter is located at Enderby,
Leicestershire, England, United Kingdom. In this report topic will going to elaborate are
difference between role of leaders and managers function. Along with this, it also include factors
that have effect on operational management and decision making of leaders. Furthermore, it also
involve diverse operational practices of company and its relation with management as well as
leadership by utilising several theories and models.
TASK 1
P1
Manager – A manager is the individual who is responsible for part of an organisation
i.e., they manage the Company. In simple terms it can be said that, manager may be in charge of
division and the people who are working within it. They also direct staff members for
accomplishing specific activities in effective and proper manner.
Leaders – It is defines as individual who holds superior position as well as authority in
business firm. In addition to this, leaders have capabilities to exercise high level of control on
subordinates or staff members as well as have influencing power. Along with this, He/she is the
individual who have ability to influence group of staff members for achieving business firm
goals as well as objectives.
Similarities and differences within manager as well as leaders of Next Plc :-
In relation to Next plc, both leaders as well as manager play important role and also
provide assistance in conducting day to day operations within effectual manner so that goals of
organisation will accomplished in better way (Reid and Sanders, 2019). Leaders as well as
managers has numerous same as well as different characteristics which are based on the role
played by them and their characteristics. Explanation of these are as follows :-
Similarities within leaders and manager :-

 Guidance and motivating others – This role played by both leaders and manager in
company within this mainly guidance provided to employees for completing task or
assigned project. Along with this, they both play essential role in personnel motivation
for conducting work in effective way.
 Effective communication – It is one major characteristic of manager and leaders
working within Next Plc. Because it will help them in conducting work within effective
manner through communication of messages, plan as well as important information.
Difference between leaders and managers :-
Basis Managers Leaders
Characteristic –
Way to do work
It is major characteristics of manager
because they are more concerned
about conducting things in proper
manner which assist business firm in
accomplishing their goals and
objectives within impressive way
(Krishnamurthy, Hawkinson and
Granatelli, 2019).
On the other hand, leader is more
concern about conducting things
within appropriate manner. So that,
staff members will able to conduct
activities in correct manner and attain
their target properly.
Role –
Approach
It is role of manager within
organisation to do planning related
to activity in proper manner. So that,
targets will accomplish within
effective manner.
On the other hand, leaders of company
set direction which should be followed
by team members with the motive of
attaining targets.
Roles of management and leadership within diverse organisational situation :-
In Next plc several situation may rise within that managers and leaders play different
roles to overcome with particular situation in effective manner. Some situation are as follows
along with role of management and leadership in that :-
Situation 1: For reducing personnel turnover ratio
Role of leadership

 Within mention situation leaders of Next Plc will conduct training and development
session for they employees. So they will feel motivated and conduct daily basis
operations in effective manner.
 In addition to this leaders also conduct session for encouraging staff by identifying their
interest area and needs. By such practices personnel feel recognised, connected and
motivated (M'zungu, Merrilees and Miller, 2019).
 System theory of leadership will be effective in dealing with this situation. This theory of
leadership will help leaders of respective company to manage its employees as well as
resolve issues of turnover.
Role of management
 Manager of Next Plc plan training and development session as per the requirement of
staff. So that, personnel will feel connected and motivated as well as also encourage them
to work with respective organisation for long term. Further more, it is responsibility of manager that they have to monitor staff members.
Along with this identify their current and potential requirement then work will assigned
to them. With the assistance of such practices personnel will work properly and it will
result in their long term retention within company.
Situation 2: For reducing conflict
Role of leadership
 Leaders of Next Plc company will utilise conflict situation as an assets for that they
conduct debate which assist them in getting new as well as innovative ideas. In addition
to this leaders motivate and encourage staff members for resolving conflicts.
 Contingency theory is based on the assumption that there is no best approach of
managing employees. It consist the leader needs to analyse various factors and elements
in order to reduce conflicts from organisation.
Role of management
 Manager of Next Plc have to conduct proper meeting within that they can discuss issues
as well as problems of employees (Wang, 2019). Then by considering these issues plans
of action should be develop for reducing conflict situation within workplace.
Leaders of respective business firm can adopt contingency approach that will assist them
in dealing with both situation. Whereas, manager can also implement motivational approaches.

Thus, by contingency theory leaders will be able to provide better solution to the company as
well as manage conflicts of company in effective manner.
TASK 2
P2
In an organisation numerous situation may rise within that leaders and manager required
to conduct several roles and functions. Some situations are mention below along with leaders and
mangers role as well as functions within that :-
Situation: Implementing latest technology at Next Plc
Role of Leader -
 For implementation of advanced technology within Next Plc., their leaders will design as
well as formulate suitable plan of action by estimating future risk and issues included
within it.
 Leaders also motivate and encourage their employees or staff members for adopting new
technology in impressive manner (Lamba and Singh, 2017). In addition to this, feedbacks
are also taken which will provide assistance in knowing requirement of employees that
will assist them in conducting training as well as development session.
Function of manager -
 In relation to this situation manager of Next plc will design appropriate policies as well as
procedure for implementation advance technology within company in impressive way.
 In addition to this, manager also design training and development session so that
employees will use advance technology in conducting their daily operations within
appropriate manner.
In this manager and leaders needs to use system theory as this will help in performing business
activities in effective and efficient manner. Though this theory respective company will be able
to implement latest technology with in its organisational activities.
Situation: Conflict situation
Role of leaders -
 In this situation leaders of Next Plc will conduct meeting in which they will identify main
reason behind conflict. With the assistance of conducting meeting leaders will develop

strategy for resolving conflict and motivating staff members. Because such practices
result in accomplishing predetermined goals and objectives within effective manner.
Function of managers -
 In this situation manager of Next Plc. Will design appropriate rules and regulation for
resolving conflicts within workplace. In addition to this, leaders also make sure that
designed rules and regulation is following within effective manner so that there will be no
chances of rising conflict situation.
P3
Situational leadership: This leadership refers to those leader who adopt different types
of leadership according to the situation and environment in the organisation. It is important way
of leadership because it adapts to the team needs and set a benefit for the organisation. In the
context of Next Plc which is a British multinational clothing, footwear and home product,
various leadership will be decision (Waleczek and et. al., 2019). There are two basic levels of
leadership behaviour.
Management: It focus on the definition of tasks, like what, when and how to perform
task.
Support: It focus on the team development which involve participation of all the
members.
Strength Weakness
 It recognizes the need of flexibility in
the approaching the different segment
of the consumer.
 It provide employees to work together
on the common ground with each other
which further reduce internal conflict.
 It focus more on immediate needs than
a long term needs.
 It does not give enough information for
leader and some of the leader are not
well educated.
Systems Leadership: under this leadership, leaders in the organisation create the
condition where all employees work at their full potential. It provide leader the tools to predict
the behaviour of its employees in the organisation (Gale and et. al., 2017). Next Plc company

make sure that all employees work at their full potential at every levels in the company so that
goals and objective can be achieve on tine and in efficient ways.
Strength Weakness
 System leadership increase the
productivity as employees are giving
their best in the organisation
 It focus on increasing the loyalty from
customer as well as from employees.
 Under this condition, the approach does
not notes the differences in the system
 It has a complex system and lack of
university in nature.
Contingency leadership: As per this theory it has been identified that, there is no
specific or single way through which manager as well as leaders can structure business firm and
lead the team. In addition to this, contingency leadership style analyse how team will operates in
best way as well as organisation can works on the several situation. In simple term it can be
said that, there is no specific procedure for performing activities within an organisation. Next Plc
company believe that optimal course of action is dependent upon the internal as well as external
situation which are presented within the environment (Glock and et. al., 2019). The contingency
leadership is concerned with the following: as there is no specific leadership style for company.
An leader can be effective only when their working style or leadership will be suitable for
situation.
Strength Weakness
 Contingency approach are dynamic in
nature, which changes according to the
situation, so that managers can manager
such changes in the environment.
 Employees under such leadership share
their ideas about the business growth in
the market.
 It became difficult for the manger to
handle the complex environment.
 This approach is reactive in nature,
which make difficult for leader to
performance all activities in the
organisation.
 Leader are not well informed about
strategies used to overall complex
condition.

TASK 3
P4
There are numerous key approaches as well as methods related to operational
management that have influence on role of leader's as well as manager's of Next Plc. Some of
them are as follows :-
 Six Sigma – Six sigma can be describe as a way of managing as well as conducting
business operations in effective and correct manner. Through implementation of this
approach management department of organisation will able to conduct continuous
improvement. Because Six Sigma approach will provide assistance to them in reducing
unnecessary cost from this manufacturing procedures. This approach of managing
business operation will help in earning more profits.
 Total Quality Management – This approach is more focusing on managing as well as
controlling quality of business activities. By implementing TQM approach leaders and
manager of Next Plc will able to produce products will maintaining quality. It will also
provide assistance in reducing wastage through minimising not needed steps from
manufacturing procedures and also can manage appropriate quality of offerings. Total
quality management will help respective company to provide better and high quality
products.
 Management Approach – With the assistance of this approach manager's as well as
leaders of Next plc. Have ability to carry off their operational activities within effectual
manner. Along with this through management approach strategies will be developed by
both of them according to the situation. Management approach will support respective
company to perform business activities in systematic manner as well as achievement of
desired objectives.
Thus, by implementation of these approaches manager and leaders of Next Plc can conduct their
daily operations within effective way and it also provide assistance in minimising wastage as
well as enhance quality of goods and services.
P5
Operational management is important component for an organisation as it refers to the
products management, services as well as practices which will assist business firm in

maintaining appropriate management of standards related to project for accomplishing goals. In
relation of Next Plc there are several business objectives such as improving production,
increasing profitability, relation building at international market and many more. Below mention
are importance and value of operational management which help in accomplishing objectives of
business firm explanation are as follows :-
 Converting raw material into finished products – It is important function of next Plc is
to manufacture as well as sale those products that help in attracting customers. For this
process there is requirement to convert raw material within final goods. Respective
organisation business objective is to earn huge profitability as well as market share by
enhancing their customer base. For making customer satisfying there is requirement to
conduct raw material within finish goods. Within manufacturing process company can
also do cost cutting through reducing not needed procedures or stage. For this total
quality management approach will be suitable.
 Minimisation of wastage – For all business firm it is essential to conduct appropriate
wastage management program as it will provide assistance to them in managing cost and
increasing goodwill. In relation to Next Plc. there is requirement to conduct proper
operational management so that wastage can cut down from manufacturing process. Such
practices will also provide assistance in maintaining business objective in appropriate
manner.
Fundamental operational function of Next Plc:-
There are numerous fundamental operational functions of respective organisation which
help them in attaining goals within effective manner (Prahlad and Pawar,2016). Below mention
are some major function :-
 Managing quality – It is important for Next Plc manager to develop products as per the
standards so that, they will make customer satisfy and also assist in maintaining goodwill
within market area.
 Product designing – It is one of the major function performed by operational demand
that will assist respective organisation in developing such products which attract large
number of customers. Within this responsibility of manager is to design quality products
which assist in gaining competitive advantages.

TASK 4
P6
In business firm there are several factors that have impact on operational management as
well as also on leaders and managers decision making. Factors which impact on decision making
are external and internal (Pilkington and Meredith, 2018). Explanation of some major factors
along with their impact on Next Plc operational management as well as decision making are as
follows :-
 Business ethics – This is values, norms as well as principles that are developed or
adopted by an organisation for conducting their operations as well as functions in smooth
way. In addition to this, its responsibility of managers as well as leaders to maintain
appropriate business ethics as it will help to them in conducting activities within effectual
and appropriate way. Business ethics will help to have huge impact over management of
business operations as well as taking right decision for organisation.
 Technological factors – This is also an factor which get change on continuous basis as
per demand of market and innovation level. In technological factor, decision making of
respective organisation manager and leaders get affected with operational management
because modification in technology have impact on overall working. It is essential for
respective company to use new and innovation technology in its business process as this
will help in conducting task in better manner. Demand of customers – It is the factor which get change on continuous basis as per the
modification within technology, situations, trends and many more. These are the factors
which have direct or indirect impact on decision making of leaders as well as manager of
Next Plc. Because it result in change and update in entire procedure of manufacturing.
Customers are key element as this will lead to have direct impact over sales and
performance of company.
Conclusion
After analysing above mention points it has been summarised that for every organisation
it is important to maintain proper operational management because it will help them in
conducting work within effective manner. Moreover, there are several ways through that
manager of Next Plc can take proper decision like six sigma, TQM and other management

approaches. There are some external and internal factors which have impact on operational
management of company.
Recommendation
After going through discussion it has been recommended to Next plc manager and
leaders that TQM and Six sigma is effective approach for respective business. As it will assist
them in avoiding or maintaining errors while conducting production procedures. Along with this,
it is essential to conduct internal and external factor analysis so that, proper strtaegies will
design.
CONCLUSION
After going through above discussion it has been concluded that it is essential for each
and every organisation to conduct their operations as well as management in appropriate manner
because with the assistance of this it become easy to attain goals and objectives of company. In
addition to this, manager's as well as leader's are essential part of company and they play crucial
role within working of business firm and also help in accomplishing goals. Apart from this, there
are several manager and leadership style by which day to day activities of company will going to
be conducted within efficacious and amazing manner. Moreover, there are several key
operational activities that has been conducted by business organisation through adoption of
several approaches like six sigma, lean principles and so on. Furthermore, there are several
extraneous element which will impact on decision taking of manager and leaders working within
company because they have to consider these strategies while taking decisions.

REFERENCES
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Wiley & Sons.
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Unified status and alarm management for operations, monitoring, and maintenance of
legacy and modern control systems from common user interface. U.S. Patent
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