Role of Leaders and Managers in Management and Operations

Management and
operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 ................................................................................................................................................3
TASK 2............................................................................................................................................6
P2 ................................................................................................................................................6
P3 ................................................................................................................................................7
TASK 3............................................................................................................................................9
P4 ................................................................................................................................................9
P5 ................................................................................................................................................9
TASK 4 .........................................................................................................................................11
P6...............................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Management is technique as well as method which utilise by leaders and manager in
organisation for completing work within appropriate manner. Whereas, operations are practices
or functions which is conducted in business firm for accomplishing predetermined targets and
goals in impressive manner (David and David, 2019). This report is based on Next plc. which is
British multinational clothing, footwear as well as home products retailer. It was introduced in
1864 as well as its founder was Joseph Hepworth and headquarter is located at Enderby,
Leicestershire, England, United Kingdom. In this report topic will going to elaborate are
difference between role of leaders and managers function. Along with this, it also include factors
that have effect on operational management and decision making of leaders. Furthermore, it also
involve diverse operational practices of company and its relation with management as well as
leadership by utilising several theories and models.
TASK 1
P1
Manager – A manager is the individual who is responsible for part of an organisation
i.e., they manage the Company. In simple terms it can be said that, manager may be in charge of
division and the people who are working within it. They also direct staff members for
accomplishing specific activities in effective and proper manner.
Leaders – It is defines as individual who holds superior position as well as authority in
business firm. In addition to this, leaders have capabilities to exercise high level of control on
subordinates or staff members as well as have influencing power. Along with this, He/she is the
individual who have ability to influence group of staff members for achieving business firm
goals as well as objectives.
Similarities and differences within manager as well as leaders of Next Plc :-
In relation to Next plc, both leaders as well as manager play important role and also
provide assistance in conducting day to day operations within effectual manner so that goals of
organisation will accomplished in better way (Reid and Sanders, 2019). Leaders as well as
managers has numerous same as well as different characteristics which are based on the role
played by them and their characteristics. Explanation of these are as follows :-
Similarities within leaders and manager :-

 Guidance and motivating others – This role played by both leaders and manager in
company within this mainly guidance provided to employees for completing task or
assigned project. Along with this, they both play essential role in personnel motivation
for conducting work in effective way.
 Effective communication – It is one major characteristic of manager and leaders
working within Next Plc. Because it will help them in conducting work within effective
manner through communication of messages, plan as well as important information.
Difference between leaders and managers :-
Basis Managers Leaders
Characteristic –
Way to do work
It is major characteristics of manager
because they are more concerned
about conducting things in proper
manner which assist business firm in
accomplishing their goals and
objectives within impressive way
(Krishnamurthy, Hawkinson and
Granatelli, 2019).
On the other hand, leader is more
concern about conducting things
within appropriate manner. So that,
staff members will able to conduct
activities in correct manner and attain
their target properly.
Role –
Approach
It is role of manager within
organisation to do planning related
to activity in proper manner. So that,
targets will accomplish within
effective manner.
On the other hand, leaders of company
set direction which should be followed
by team members with the motive of
attaining targets.
Roles of management and leadership within diverse organisational situation :-
In Next plc several situation may rise within that managers and leaders play different
roles to overcome with particular situation in effective manner. Some situation are as follows
along with role of management and leadership in that :-
Situation 1: For reducing personnel turnover ratio
Role of leadership