Management and Operations: Roles, Styles, and Approaches

Management and Operations

Table of Contents
INTRODUCTION.........................................................................................................................3
PART 1..........................................................................................................................................3
P1...............................................................................................................................................3
P2...............................................................................................................................................5
P3 ..............................................................................................................................................7
PART 2..........................................................................................................................................9
P4...............................................................................................................................................9
P5.............................................................................................................................................11
P6.............................................................................................................................................13
CONCLUSION ...........................................................................................................................15
REFERENCES ...........................................................................................................................16

INTRODUCTION
Operation & management is defined as shifting of raw material and different resources
in order to convert them into finished goods so for the major purpose to accomplish high gain
and marketplace image. These processes are emphasised on reinstating business offerings and
to design the same along with needs and demand of customer so as to maintain and develop
high profitability as well (Burns, 2018). Management and operation is helping the business in
achieving profitability and efficacy. This report is associated with major concepts of
management and operation along with view point of M&S which is a British multinational
company and associated with dealing in wearables, pre-packaged food and fashionable home
décor items. M&S is having their headquarter in Westminster, UK. This report includes various
functions and characteristics of manager and leader in M&S along with importance of operation
management. Along with this the report includes impact within decision making of business
environment.
PART 1
P1.
Leader: A leader is personnel who are having high end capabilities of getting the task
done by others just by motivating them and giving them ample amount of directions. Along
with appropriate leadership styles overall goals of a business can be attained with efficacy. In
the reference of M&S the leaders are providing assistance to the business so as to lead them in
achieving tasks in performed manner. Leaders are guiding for the company and they
subsistence their overall responsibility towards helping employees in training and learning
programs.
Manager: A manager is known as the person who is responsible to monitor & manage
business activities in order to make them executes with employees. High responsibility of
business management is executed by manager in order to operate business activities in
proficient manner. In the background of M&S the manager is taking responsibility of providing
direction to the employees in which their directions are aligned towards overall plans and aims.

Role of a leader
 Inventive sight: A leader is required to execute function of inventive sight and for this
they are guiding overall team mates in the manner by which they can light their path of
goal achievement within specified time limit as these are helpful in organisational aims
and goals (Ravinder and Kollikkathara, 2017). In relation of M&S manager are having
huge role of making plans in which overall aims of the business can be attained.
 Handling capacities: A leader is having role to develop such capacities in which their
team mates can deal with complexities arising during their operations. Manager is
helping the business to enhance business efficacy in most effectual manner. For case the
leader of M&S is coaching their employees in such a way that this provides positive
connotation on the organisation.
Roles of Manager: -
1. Authority to frame Policies: One of the prominent roles of manager is to establish
policies in which rules and guidelines are being circulated. Every organisation is having
their own rules and regulations in which they circulate the same to their employees so
that to carry on ethical practices in proper manner (Svensson and Hedman, 2018).
2. Deputation of Responsibilities: The other role of a manager is to delegate
responsibilities to their subordinates on the basis of their capabilities and skills. In the
context of M&S manager is delegating responsibilities in such a manner that task
execution can be properly implemented.
Characteristics of Manager and Leader:
Basis Manager Leader
Characteristics 1. Time effectualness Skill:
Time is the most crucial
aspect in which effective
plans are required to be
made by the manager in
order to manage
organisational task in most
1. Allure personality: A leader
is possessed with
characteristic of being
charismatic and due to which
they are attractive and create
aura of being followed by
others. Their charisma helps