Roles and Characteristics of Leader and Manager in Operations Management

Management and
operation

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Roles and characteristics of leader and manager....................................................................1
TASK2.............................................................................................................................................3
P2: Define the role of leaders and functions of managers applied in different situations with
example........................................................................................................................................3
P3. Explain various theories and models of approach which also include system leadership,
contingency leadership and situational leadership......................................................................4
TASK 3............................................................................................................................................6
P4: Define the role of leaders and managers with key approaches to operations management;. 6
P5: Define the values and importance of operations management in the achievement of
business objectives;.....................................................................................................................7
TASK 4............................................................................................................................................9
P6 Explain how factors of business environment impact upon operational management and
decision making by leaders and managers...................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management is defined as the administrative function or area of management
which, helps in designing, re-designing and controlling the production process of goods and
services. Operations management manages the entire process of converting the inputs such as-
raw material, labour and energy into outputs in the form of goods and services (Introduction to
Operations Management, 2020).
Tesco plc, is a British multinational general merchandise and grocery retailer, started by
Jack Cohen in 1919. The headquarter of the company is located in Welwyn Garden City of
United Kingdom. Tesco is a leading retailer with serving capacity of millions of customers in
every week.
In this report roles and characteristics of Tesco leaders and managers, role of leaders and
functions of managers applied in different situations are introduced. Different leadership styles,
key approaches of operations management, importance & values of operations management in
the achievement of business objectives, External factors that affects the decision-making of
managers & leaders of Tesco are also explained in this report.
TASK 1
P1 Roles and characteristics of leader and manager
A leader is a person who guide, motivate, encourage and energise a team, group, or
organisation. Leader is responsible for all the tasks related to the effective and efficient operation
of the production. Following are the characteristics of a leader;
 Trustworthy:- Trustworthiness is a important characteristic of a leader. A leader should
develop the trust among his / her employees in the vision as well as in character. If the
employees don't trust the leader or vision they, don't use possible potential for the
achievement of the objectives of the organisation.
 Creative:- Creativity is another important characteristic of a effective leader. A leader
should have specific skills and knowledge and should able to create new opportunities for
the growth of the organisation and seek opportunities for the achievement of the
organisational objectives in a dynamic environment.
The role of a leader in the achievement of business objectives are described as follows;
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 Developing the strength of employees and improving weaknesses:- A leader plays the
vital role in the achievement of business objectives through identifying which employee
is master in which task, and assign the task accordingly will increase the strengths and
improving the weaknesses of employees.
 Communicating and guiding the team members:- It is the role of a leader to
communicate the plans and visions to their team members and help them in completing
the tasks and duties by guiding & encouraging them for better performances, which help
in achievement of business goals.
A manager is the one who administrate the organisation , he has the power to hire , fire and
can promote the employees, a good manager should have some characteristic as;
 Critical thinking: A manger should possess a creative thinking skills with the help of this
skill the manager of TESCO deal with the dynamic situation of the business environment,
the manger reviews the priority level in larger organisation.
 Leadership: A leadership is the skill of leading group of people which help the leader of
TESCO to show the clear objective of the organisation and monitor their performance
level every day, as an effective leader work daily to develop his team members
The roles which a manager perform have an importance place in the organisation there are
certain roles performed by managers of TESCO to maintain its position in market
 Planning: Planning is the first role of any manager in the organisation, the managers of
TESCO uses this role to plan for future they plan their objectives in order to reach the
companies goal, there is a system decision has been taken to complete the target and to
evade difficult issues and to beat the competition.
 Controlling: Controlling is the process of regulating and ongoing activities of the
organisation with the help of this process the manger of TESCO ensures that they are in
conformity with established plans and produce the desired result . The manager of
TESCO always ensure that they establish standards of performance, maintain the quality
of their product to be in the leading position.
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