Key Approaches of Operations Management and Role of Leaders and Managers

This presentation discusses the key approaches of operations management and the role of leaders and managers in Tesco, a multinational grocery retailer. It covers the importance of operations management for achieving business objectives and the factors affecting operations management decisions. The presentation provides insights into total quality management, just in time approach, and kaizen approach in operations management.

Management and Operations

 Introduction
 Key approaches of operations management and role
of leaders and managers
 Importance of operations management for achieving
business objectives
 Factors affecting operations management and
decisions of leaders and manages
 Conclusion
 References
Table of Contents

Introduction
Operations management is a phenomena of
maintaining and managing the operations of
company in order to make them most effective
and productive. The presentation is about Tesco,
which is a multinational grocery retailer. The
organisation was founded by Jack Cohen in
1919 and it is headquartered in England, UK.
The presentation covers the key approaches of
operations management along with its
importance.

Key approaches of operations management
and role of leaders and managers
Key operations of Organisation:
An organisation consist of number of different operations
enable it to accomplish its objective and perform with the
highest level of productivity. Tesco is a very large
organisation holding number of operations and functional
units. Major operations of Tesco where the managers and
leaders have potential roles are sales and production.
 Sales Department- Tesco news in retail industry with
their different supermarkets and grocery outlets. One
of the major and most important operation of Tesco is
sales.
 Production Department- The production unit of
Tesco is also another operation which takes place
where the entity produce its own food items and make
sales under its own brand name along with other
brands food items.

Continue…
Key approaches of Operations Management:
 Total quality management is commonly known as
TQM in the marketplace which is one of the key
approaches of operations management. Total quality
management approach is a continuous method or a
procedure which assist the managers and enable them
to detect eliminate and reduce the errors from their
manufacturing unit and also help them to streamline
their supply chains, allowing the entity to improve the
customer experiences by improving the performances
of employees and productivity of operations. The total
Quality management approach can be used and
implemented on the production operation of Tesco.

Continue…
Just in time approach known as JIT, refers to the
operation management process which enable the company
to align the raw materials which the orders and suppliers.
In other words, Just in time approach of operation
management enable the organisation to develop effective
inventory strategies and bring in some specific amount of
inventory when it is required at the time of orders received.
This operation technique is also useful for the production
department as it will reduce expenses and cost involved in
in acquiring and storing the inventory or raw materials. The
role leaders play while implementing just in time
management approach is off guiding the staff and
production team for making efficient use of resources
present. On the other hand managers of Tesco will keep a
check and maintain a track record of all the orders received
and availability of inventory.

Continue…
Kaizen is a process of operations Management which
suggest continuous improvement and evolution of
operations present in the organisation which can bring
better efficiencies of employees an improved their
performances. The kaizen approach is suitable for sales
department of the score there the leader’s role is to identify
new ideas for making continuous improvement in the
processes and working styles of sales department. The
process of kaizen encompasses vast range of ideas which
helps in evolving the working conditions of the entity and
enable employees to be working more productively by
increased motivation level.

Operation management is obligation for organisations to manage the daily activities and procedures taking place in
their company. Therefore different operations management techniques and tools or approaches are used by managers
and leaders of different companies. Operation management is one of the technique which is very important and
essential for entity in order to improve the overall productivity and efficiency of all the functional units and most
importantly their workforce. Therefore operation management is an important tool which is very beneficial for all
different types of organisations small or big and private or public. Tesco is also suggested to make use of key
approaches of operations management for increasing the efficiency and productivity of their sales and production
department with the help of kaizen, TQM and JIT approaches. These operation management techniques enable Tesco
to fulfil its objectives potentially. The importance of operations management are highlighted underneath in context of
Tesco.
 Product quality- The first and foremost important role which is played by operation management techniques and
approaches is in the area of product quality.
 Reducing waste- The total quality management, just in time and kaizen, all these three approaches are useful and
applicable in sales and production department of Tesco.
 Customer satisfaction- The kaizen approach of operation management specifically works towards enhancement
of employees efforts and changing them into more productive manners.
Importance of operations management for
achieving business objectives

Business and organisations is a large place which is working firstly for accomplishing its goals and objectives by
working and sustaining in the external business environment. in the external and internal business environment There are
several number of factors which affect the business, working structure and its operations. In order to survive in the
marketplace and gaming potential results company needs to make decisions according to these external and internal
factors and their implications on the entity. Several factors which of Tesco and present in its internal and external
environment are elaborated below:
Internal and External factors:
 CSR- The corporate social responsibility is an external factor which affects the organisation and managers decisions
in relation with the operational activities.
 Culture- This is the internal factor which will be implementing and effecting the decisions of leaders and managers
of Tesco while running the operations.
 Stakeholders- This factor refers to internal and external both segments as stakeholders of the organisation are of
both the types internal and external stakeholders.
Factors affecting operations management
and decisions of leaders and manages

The above presentation conclude that operation management is one of the most essential activity in which is
performed by managers and leaders of organisations. There are several approaches of Operation Management which
are used by the leaders and managers of company for making its operations most effective and productive. The tools
such as total quality management and just in time are the examples of key approaches of operations management. At
the end various internal and external factors are determined and elaborated according to which the decisions of
managers and leaders of the entity are structured and implemented within the organisation.
Conclusion

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References

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