Operations Management Report: Analysis of UBER's Operations

This report provides an analysis of UBER's operations management, examining the key approaches and their significance. The report begins with an introduction to management and operations, defining the actions taken to control business activities and facilitate the production of services. It then explores several approaches to operations management, including continuous improvement and total quality management, emphasizing their importance in adapting to changes and achieving goals. The report also highlights the importance of operations management in reducing costs, capacity planning, and managing quality, particularly in the context of UBER's service-oriented business model. The conclusion reiterates the crucial role of operations management and the importance of managers and leaders in adapting to market changes through strategic planning and training programs. References to relevant literature are also included.

Management and operations

 Introduction
 Key approaches of operations management
 Importance and value of operations management
 Conclusion
 References
Table of content

Introduction
Management and operations means actions taken
to control business operations to control
commercial activities of association which
assist in proper production of product and
services. Management means actions which are
taken to create link among different activities.

There are some approaches of operations management in which managers of UBER plays important roles.
In cab facilities, new innovations are taking place frequently, so it must be accepted by leaders and
managers to get positive results.
Key approaches of operations management

Some approaches of operations management are as under-
CONTINOUS IMPROVEMENT: As per this model, there is required of continuous improvement in
services. This model can be understood with the help of four steps
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Contd....
TOTAL QUALITY MANAGEMENT: Total
quality management is another approach of
operations management which is important and
crucial for launching best quality services. This
can be done when there is proper correlation in
departments at UBER.

Operations management is the process through which business operations of organisations are planned
and performed in appropriate manner. There are many changes which are taking place in business
environment, so in order to deal with them there changes are done at workplace to maintain long term
assistance and achieve goals and objectives within specified time.
Importance and value of operations management

Importance of operations management for attaining goals and objectives are as under-
 Reduction in cost- Operations department works to create synchronisation in activities of
organisation. There are many departments in UBER such as customer service, maintenance,
marketing, research and development, etc.
 Capacity planning- There is difference in capabilities of employees because they have different skills,
knowledge, experience which assist in performing operations according to change in policies.
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 Managing quality- Quality of services in case of cab facilities is one of the important component to
maintain long term sustainability. Operations management analyse feedback from consumers and take
actions to resolve term.
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Conclusion
From the above discussion it is clear that operations management is essential department in current era
because this assist operations to operate in appropriate manner. Role of managers and leader are
important because they plan training programmes analyse market, etc. according to change in
situation.

 Omansky, A.H. and Kanner, J.L., Autodesk Inc, 2014. Systems and methods for construction field
management and operations with building information modeling. U.S. Patent 8,732,125.
 Peng, D.X. and Lai, F., 2012. Using partial least squares in operations management research: A
practical guideline and summary of past research. Journal of Operations Management. 30(6). pp.467-
480.
References

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