This document explains the importance and value of operations management in achieving business objectives. It discusses the role of leaders and managers in different situational contexts, and explores various theories and models of approach. It also explains key approaches to operations management, such as Total Quality Management, Just in Time, and Six Sigma. Additionally, it highlights the importance of operations management in converting raw material to finished goods, increasing productivity, and reducing waste. The content is based on the case of Sainsbury, a retail sector organization in the UK.