Management and Operations: Role and Characteristics of Leader and Manager

This presentation explores the role and characteristics of leaders and managers in the context of management and operations. It discusses their functions, compares their roles, and analyzes their impact on organizational success.

Management and
Operations

Table of Content
 Introduction
 Compare role and characteristics of leader and manager
 Analyse the role of leader and function of a manager
 Conclusion
 References

Introduction
Management and operation are described as the process of planning and coordinating the
activities of an organization which lead to accomplishment of goal and facilitate smooth
operation of a business. In other words, it involves the process of transformation of goods
or services such as material and labour in an efficient manner so as to accelerates the
profits of a business.

Compare role and characteristics of leader
and manager
Leader and manager play a different role in an organisation as both have same purpose to
accomplish the task of an organisation in a proper period of time. In the context of Next,
the role and characteristics of leader and manager are presented as follows:
 Manager for responsible for managing and administrating the activities of an
organisation for accomplishment of goal and also assign the work among the
subordinates in according to their specialised skills so that they could work with great
potential and zeal.

Cont.…
Role of manager:
 Planning
 Organising
 Staffing
 Monitoring
Characteristics of manager:
 Proper usage of time
 Optimum utilisation of resources

Cont.…
Leader have influential power who provide proper guidance and lead the whole group and
has ability to work together to accomplish common purpose. It provides training and
development of employees so as to increase their knowledge base and inculcate confidence
among them.

Cont.…
Role of leader:
 Essential at all levels
 Render Training
 Directing
Characteristics of Leader:
 Problem solving skills
 Excellent communication skills
 Calm and humble

Cont.…
Comparison
Basis Manager Leader
Motive The motive of Next manager is to manage and
coordinate the activities with the help of planning by
assigning the work among subordinates so as to
enhance the productivity.
The leader of Next provide guidance and training to
their subordinates so that they could adapt the
changes taken place in a business environment.
Ability to take decisions The manager of Next takes quick decisions and
provide an instant solution to their clients as they
have problem solving skills.
Leader implement the decisions that has been taken
by the management of company by facilitating
proper coordination and provide corrective actions,
if deviation exist.
Leadership style The management style adopted by the manager of
Next is Transactional style by offering rewards in
order to motivate their personnel.
Leader of Next company adopt a transformational
style as it adapts a continuous change by providing
training to personnel which enrich their skills with
confidence.

Analyse the role of leader and function of a
manager
Leader and manager play a different role in an organisation but both have the common
purpose of accomplishment of task in a proper period of time. The manager of Next
company use administrative theory as work is assigned among the subordinates in
accordance to their skills that leads to specialisation. In relation to this, the leader in a
concerned firm use a transformational style of leadership as adapt continuous changes and
enhance the productivity in a workplace.

Conclusion
From the above information, it can be summarised that both leadership and management
play an important role in an organisation as leader have followers who follows them while
management is act of doing things in such a manner that task is achieved in a respective
time period.

References
 Gibson and Parkman, 2018. Cruise operations management: hospitality perspectives. Routledge.
 Gillen, Jacquillat and Odoni, 2016. Airport demand management: The operations research and economics
perspectives and potential synergies. Transportation Research Part A: Policy and Practice. 94. pp.495-513.
 Mukhopadhyay, M., 2020. Total quality management in education. SAGE Publications Pvt. Limited.
 Nicholas, J., 2016. Hoshin kanri and critical success factors in quality management and lean
production. Total Quality Management & Business Excellence. 27(3-4). pp.250-264.
 Robinson, A., 2017. Modern approaches to manufacturing improvement: the Shingo system. Routledge.

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