Operational Management Assignment - Marks & Spenser Ltd
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Added on 2020-10-04
Operational Management Assignment - Marks & Spenser Ltd
Added on 2020-10-04
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MANAGEMENTAND OPERATIONS1
Table of contents 1)INTRODUCTION....................................................................................32)LO1. Differentiate between the role of a leader and the function of a manager.............3P1. Define and compare the different roles and characteristics of a leader and a manager.........33)LO2. Apply the role of a leader and the function of a manager in given contexts..........5P2. Examine examples of how the role of a leader and the function of a manager apply indifferent situational contexts...........................................................................5P3. Apply different theories and models of approach, including situational leadership, Systemleadership and contingency............................................................................6 4) LO3. Demonstrate an appreciation of the role leaders and managers play in the operationsfunction of an organisation............................................................................9P4. Explain the key approaches to operations management and the role that leaders and managersplay with reference to the chosen organisation......................................................9P5. Explain the importance and value of operations management in achieving Businessobjectives with reference to the chosen organisation..................................................115) LO4. Demonstrate an understanding of the relationship between leadership andmanagement in a contemporary business environment........................................13P6. Assess the factors within the business environment that impact upon operationalmanagement and decision making by Leaders and managers with reference to the chosenorganisation..........................................................................................13 6) CONCLUSION....................................................................................15 7) REFERENCES.....................................................................................162
INTRODUCTIONOperation management is an integral part of a business organisation. It is concerned withconverting raw material and resources into finished products. Operational management focusedon the flow of inventory from starting to the final delivery to the customer. The present studyhelps in providing an overview of operational management and its importance in Marks &Spenser Ltd. Present report will define and compare the roles of manager and leaders incompany. Further, it will depict functions of manager in different situational context. The reportwill also apply different theories and models of leadership and management style. The value ofoperational management is included in present report. Later, different external factors and theirimpact are analysed in the report. M&S PLC (Marks & Spencer) is one of the leading organisations engaged in retail sectorselling home products, clothing and providing wide variety of goods to customers. M&S PLCfollows flat management structure which has limited level of management. Such limited level isbetween administrative and front-line workers. This type of management is crucial as it involvesemployees in decision-making process. It helps company as employee participation is attainedand more flow of suggestions and ideas come up beneficial for workers and firm simultaneously.LO1. Differentiate between the role of a leader and the function of a manager.P1. Define and compare the different roles and characteristics of a leader and a manager.Manager is a person responsible for overall controlling of staff and managing work oforganisation for attaining better productivity and efficiency of employees. On the other hand,leader has different role as he creates inspiring vision for the future and encourages people formaintaining higher productivity. In simple words, leader motivates employees to work inaccording to duties allocated to them and produce results. Role of Manager and LeaderRole of ManagerRole of Leader3
1. Manager creates goals, focuses on settingsand measure goals in the best way possible.Controlling situations to reach objectives ismain role.1. While, leader has a role to create vision asthey think beyond employees and turn theirvision into reality.2. While, managers copy behaviours of othersand follows leadership style rather defining thesame (Arruda. 2016).2. Leaders in M&S PLC are different and self-aware to maintain their unique personality.They have transparency in taking decisions.3. While, manager tries to reduce or controlrisks. 3. Leaders have insight to take risks even theymay fail as they know from failure only theywill succeed in the future. Characteristics of Manager and LeaderCharacteristics of ManagerCharacteristics of Leader1. Leader of M&S PLC is engaged in deeperinsight about how to motivate workers toproceed towards achieving distant goals whichmeans he look for long-term haul. 1. On the other hand, characteristic of manageris to work towards short-term goals.2. Leader has distinct characteristic of handlingnew situations every day. Leaders are curiousand excited to work in ever-changing work.They work out for solution by thinking deeply.2. While, manager relies on existing skillswhich are already proven and handles work inM&S PLC. 3. While, leader is engaged in maintaining andbuilding relationships among stakeholders asmore time is spent with them.3. Manager of M&S PLC builds processes incompany.LO2. Apply the role of a leader and the function of a manager in given contexts.P2. Examine examples of how the role of a leader and the function of a manager apply indifferent situational contexts.4
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