Roles and Characteristics of Modern Leaders and Managers

OPERATION
AND
MANAGEMENT

TABLE OF CONTANT
INTRODUCTION....................................................................................................................3
TASK 1......................................................................................................................................4
P1 Different roles and characteristics of a modern leader and a manager in general context4
P2 Application of roles of leaders and function of managers in different situations.............6
P3 Application of different theories and models of leadership approach..............................8
TASK2.......................................................................................................................................9
P4 Key approaches to operations management and role of Toyota leader and manager.......9
P5 Importance and value of operations management..........................................................11
P6 Factors within a Business environment that affect operational management and decision
..............................................................................................................................................13
CONCLUSION.......................................................................................................................14
REFERENCES.......................................................................................................................15

INTRODUCTION
Management and operation is the backbone of every organization that helps managers to
achieve their goals prior to the set defined time. Managers have to deal with the complexity
of an organization. They need to plan and organize everything according to time and
implement the plan in most efficient manner. They are responsible for the outcome of the
result of the plan so they have to coordinate and control very precisely. The present report
reveals around Toyota Motor Company. Toyota is the world’s largest automobile
manufacturer with a market capitalization exceeding that of General Motors, Ford, Daimler
Chrysler and Honda. Toyota core business is the manufacturing of automobile and parts of
the heavy industry. They have a presence in more than 170 countries. As of today Toyota
revenue is 27 Lakh crore and growing with almost 3.5 lakh employee working day and night
to meet the demands (Caniani and et. al., 2015). In this global era, company leader plays an
important role in quality decision making process. With help of his vision and skills, a
manager can observe the performance of their employees which is required in the globally
competitive era. This assignment will focus on several aspects that affect decision making
process of Toyota directly and indirectly.
TASK 1
P1 Different roles and characteristics of a modern leader and a manager in general context
It is a basic task of managers and leaders of Toyota to keep an eye on all activities of the
corporation to obtain all objectives efficiently. Leadership and management are two pillars of
a company’s growth and excellence. Without them, the company will never reach the new
heights.
Leadership is a process where everything is done intentionally in order to fulfill and facilitate
activities and relationships in a group or organization. A leader has to give the direction to its
employee so that everybody works with the same vision. Effective leaders should be
visionaries and should inspire everybody.This is what everybody sees in an effective leader.
Management involves organizing staff people and resource to achieve the required objective.
Managers have to control the employee working under them and they have to make it sure

that company gets the required work from the employee (Expósito and et. al., 2016).
Managers should trust their employees to be involved in the decision-making process instead
of excluding them.
According to Morgan, the modern manager must have five important qualities, including the
 Lead the employee from the front in order to ensure the employee success.
 Be more technologically aware so that no challenge come while communication with
labour
 Being more transparent, honest, courageous, open so that everybody can feel
comfortable
 Should believe in sharing information and collective intelligence.
The interrelation between Managerial role and traits
The above figure shows the interrelation between the managerial roles and the factors
which affect its decision. As one can see personality and experience of an individual
directly affects the managerial roles and managerial capabilities. But in order to make it
more effective one should understand the global complexity and various other factors
associated with it.
The responsibilities performed by management to accomplish their goals are stated as
follows
 Organising: - Seniors should treat everybody equally and should distribute task
irrespective of their color and religion.