1MANAGEMENT Introduction The term conflict management can be defined as the practice of identifying as well as handling conflictinahighlysensible,fairandefficientway(Folger,PooleandStutman2017). Considering the fact that in business, conflict is unavoidable and severe conflicts possess the potential to impose negative impact on the culture of a workplace as well as the revenue of the organization, it is highly crucial for the managers of an organization to implement effective conflict management techniques in order to ensure efficient conflict management. (Prati et al. 2016) In the following paragraph, a detailed analysis of a transcript will be conducted in order to demonstrate effective conflict management skills (McKibben 2017). The interviewwhose transcript will be discussed includes a interview conducted byJeremy Paxman with his guest Russell brand. In this report, I will explain how each of the two participants could have management themselves as well as the interview in a more efficient as well as effective way. Discussion Identification of the purpose and characteristics of the interview The chief purpose of this conversation was to conduct an interview by Jeremy Paxmanwith Russell Brand fordiscussing about voting, revolution and beards since the latter has launched his guest edit for the New Statesman. The purpose of the host that is Jeremy Paxman, was to understand the thoughts of the guest that is Russel Brand behind editing a political magazine. On the other hand, the purpose of Russel Brand was to successfully speak out his thoughts and perspective about the contemporary voting system and revolution that is associated with his action of editing a political magazine.The fact that the topic of discussion, that is politics and voting is highly sensitive fact and thus different individual possess different opinion about the
2MANAGEMENT same cannot be avoided (joo Kim et al. 2015). Along with this, when it comes to revolution, the concept of revelation and the strategies that need to be opted to bring about the same, also varies from person to person. So it can be clearly understood that the concept of the interview topic was highly conflict prone. According to research, while conversing about a topic that possess high chance of giving birth to a debate, it is the responsibility of the both the interviewer as well as the interview to converse in a highly sensible, fair and approachable manner (Zhang et al. 2015). However, it can be said that the purpose of each of the participant was not to cause conflict but to manage the same. With the help of this interview, Russel could have spread this perspective and the way of thinking to a good number of individuals in a highly constructive way. This would of have the people who had a different mindset compared to that of Russel, understand this point of view in an efficient way (Michaels and Strawinska-Zanko 2017). However, the approach taken by the host from the initiation of the interview was highly inappropriate and possessed the potential to initiate conflict. However, considering the fact that Russell was able to express his opinion through this interview, the purpose of the interview was partially served. However, the conflict situations and provocation comments have lowered the quality of the discussion to a great level. Discussion on storytelling scenarios and analysis on specific acts of vilification From the beginning of the conversation, several acts of vilification conducted by Paxman, has been noticed. For instance, the interview started with the question, “Russell Brand, who are you to edit a political magazine?” This question though was asked in a sporting manner, was highly abusive in nature and is enough to offend a guest. However, this question was handled by Brand in an efficient and sporting way and hence conflict did not take place in the beginning. Another
3MANAGEMENT act ofvilificationby Paxman was evidenced when it tried to dominate the opinion of his guests by interrupting his flow of speech. On the other hand, the point of view of Brad lacked appropriate evidence (Saiti 2015). From his speech, the frustration that he possessed against the current system got highly evidenced. Majority of his decision that includes the decision of not voting for and the political parties was based on his previous experiences that had given birth to his perspective. An act of direct personal attack was also evident. While brand was sharing his story of how he was a drug addict and how he thinks political parties are responsible for the same, he was being questioned in a rude way. This was not expected from a host since a guest always expects a more polite behaviour during a conversation. Several times, the aggressive and impolite behaviour of Paxan has grabbed my attention. A direct attack like “You are a very Trivial Man.” was also noticed. However misconduct from the side of Russel was also noticed when he said “Jeremy, don’t ask me to sit here in an interview with you in a bloody hotel room and devise a global utopian system. I’m merely pointing out that the current –“From a guest and a renowned comedian, using such abusive words is not at all expected. In the later parts, usage of abuse words by Russell Brand was also noticed. It can be said while his intentions were clear and beneficial for the society, Brand needs to work on his approach. Identification and explanation of instances where participants were threatened During the beginning of the conversation, none of the candidates were threatened. However, the first instance where Brand may felt being threatened was the time when Jeremy called him a trivial man. According to researchers, a conflict that involves the act of threatening often becomes pathogenic. The feeling of threat can itself be defined as a dynamic stimulation to reaction. In spite of being a host of a show, the way, Paxman was communicating with Brand was not expected from both personal as well as professional view point. Considering the fact that
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4MANAGEMENT both the participants possessed different opinion, it would have been profession from the end of Paxman to politely express his opinion instead of using statements like “ you are a trivial man’ or “you are now getting faticious”. As per Caber et al. (2019), unjustified and abusive statements made against the other party in a conflict not only enhances the conflict but also may lead to violence. On the other hand the point where Brand started getting abusive can be defined as another threatening act that possesses the potential to escalate the conflict. As a guest of a program where millions of people all over the world will be noticing him, using of abusive language to address the host is highly regretful and unexpected. As a guest, Russell Brand could have disagreed in a more professional way. Even he could have gently denied continuing with the interview. According to researchers, there are a good number of strategies that can be used in order to deal with a threatening conflict(Gonçalveset al.2016;PrauseandMujtaba, 2015). For instance avoidance can be an efficient technique where Ione participant avoid the conversation in order to minimize the conflict. According to researcher, compromising and collaborating can also be defined as two most essential techniques during conflict. Collaboration works by integrating an ideas set out by several individual. However, in this case there was no scope of collaboration (Rahim 2017). Avoidance and accommodation was two of the most effective conflict management techniques that needed to be used. Identification of instances where participants were relying on opinion Identification of instances where participants were relying on opinion If anyone have ever held or participated in a workshop or group discussion he or she will know that active discussion from all participants is important. A participant might have also reflected that it can be hard to make sure that everyone’s opinions are heard during the session (Hauser et
5MANAGEMENT al. 2017; Almost et al. 2016). This section of different discussion explores some of the different ways that it can be made questions that if everyone’s opinion gets heard during conflict argument between Jeremy and Russell. At the very beginning of the argument, Jeremy paxman first is closed his opinion while saying that Russell should not edit a political magazine because he didn't vote. Jeremy didn't have enough support with logical facts that good prove that you was right. He is argument at that time was totally dependent on his opinion especially personal opinion about the credibility of editing a political magazine. During the argument Russell has also presented his opinions in many situations where he did not have proper evidence of actual data to support his claim. Also, he presented some of his childhood experience, the overall explanation sometimes became vague and distorted. He only presented how childhood addiction made him unable to think properly about political choice and opinions. However, this fact does not justify the credibility of others to vote or to edit a political magazine. Conclusion From the above discussion, it can be clearly understood that both the participantswere responsible for the conflict thattook place in the mentioned scenario. While as a host, Paxman was expected to be more professional and polite, Russel was also expected to demonstrate politeness being a guest. Russell Brand could have disagreed in a more professional way. Abusive comments and disrespect was shown by both the participants. In future both of them needs to learn about being more fair, participative and profession in order to avoid conflict.
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