Supervise Reservations Services HAS-REM-4001-1.1

Running head: MANAGEMENT AT MANDARION ORIENTAL SINGAPORE
Contribute towards a learning organization-Hotel Management
Name of Student:
Name of College:
Authors Note:
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MANAGEMENT AT MANDARION ORIENTAL SINGAPORE
Contents
Summary......................................................................................................................................2
Unit 1...........................................................................................................................................3
Unit 2...........................................................................................................................................5
Unit 3...........................................................................................................................................7
Unit 4...........................................................................................................................................9
Unit 5.........................................................................................................................................11
References..................................................................................................................................13
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MANAGEMENT AT MANDARION ORIENTAL SINGAPORE
Summary
The main aim of the current project is to identify the training and assessment needs of the
employees of the Mandarin Oriental Singapore using various tools. The assessment also focuses
on providing necessary training to the staffs and employees of Mandarin Oriental Singapore in
order to help in maintaining the competitiveness of the hotel in industry. The assessment also
helps in ensuring the change which is identified in the hotel is managed effectively through the
implementation of effective strategies and model and which would help in transforming
Mandarin Oriental Singapore to a learning organization.
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MANAGEMENT AT MANDARION ORIENTAL SINGAPORE
Unit 1
1. The issues which affect manpower and training in Mandarin Oriental Singapore in local and
global context are as follows:
Greying of the workforce- The fall in birth rate in Singapore has lead to reduction in population
of younger workers in the country and higher percentages of older workers which is affecting the
manpower and training in the hotel industry and therefore the government of Singapore has taken
steps in order to encourage the workers to retire later than normal.
High turnover of labour- ‘hopping’ of the labourers and workforce from one job to other, has
resulted in high turnover of labour in Singapore in context of the hotel industry and one of the
main causes which are identified behind high turnover rate of labours in Singapore in context of
hotel industry is low morale at work.
The trends which affect manpower and training in Mandarin Oriental Singapore in local and
global context are as follows:
New Roles for staffs- With each passing day, more and more travellers are preferring technology
over human services and hence Mandarin Oriental Singapore, should focus on training their
staffs regarding providing more effective personalized services to the customers instead of basic
services which will help in increasing the satisfaction level of the travellers and visitors of the
hotel
Need for Seamless Technology- Various hotel groups all over the world are providing various
types of hi-tech services to their guests such as mobile check-in services and digital concierge
services as the target customers of the hotel industry are becoming more tech-savvy in nature and
hence Mandarin Oriental Singapore, should focus on training of their staffs regarding the
effective usage of high-tech services in order to assist the guests of the hotel in an effective
manner.
2.The above mentioned external factors is bound to affect changes to work requirements and
expectations of the workforce at Mandarin Oriental Singapore as the above mentioned external
factors will help in determining the competitiveness of the hotel in the hospitality industry of
Singapore. The external factors which are discussed above are bound to affect changes to work
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