Coaching in Business Management

Running head: MANAGEMENT
Business management
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Table of Contents
Part A...............................................................................................................................................6
Formative Activity 1........................................................................................................................6
Research and Analysis of 3 different definitions of Coaching....................................................6
Difference between Coaching and Mentoring.............................................................................6
Formative Activity 2........................................................................................................................7
Case Study.......................................................................................................................................7
Main Issue with the case Study...................................................................................................7
Handling the Issue.......................................................................................................................7
Activity to be undertaken in case of the CEO not changing the expectations.............................7
Obtaining support........................................................................................................................7
Formative Activity 3........................................................................................................................7
Process or procedures..................................................................................................................7
Formative Activity 4........................................................................................................................8
Listing and Description of different kinds of two basic coaching techniques.............................8
Identification of the different kinds of procedures and processes needed to support the
Technique....................................................................................................................................8
Formative Activity 5........................................................................................................................9
Identification Process...................................................................................................................9
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Recommendations to improve coaching in Telecommunication Company..............................10
Formative Activity 6......................................................................................................................10
Outline of two storage methods for coaching data or information............................................10
Risks Associated........................................................................................................................10
Formative Activity 7......................................................................................................................11
Description of two methods of reporting on coaching programs..............................................11
Figure 1: TELSTRA Coaching Evaluation Framework............................................................11
Identification of the key factor for all reporting methods..........................................................11
Description of two methods of evaluating the success of the coaching programs....................12
References......................................................................................................................................13
Part B.............................................................................................................................................14
Question 1......................................................................................................................................14
Answer to Question 1................................................................................................................14
Question 2......................................................................................................................................14
Answer to Question 2................................................................................................................14
Question 3......................................................................................................................................15
Answer to Question 3................................................................................................................15
Question 4......................................................................................................................................15
Answer to Question 4................................................................................................................15
Question 5......................................................................................................................................16
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Answer to Question 5................................................................................................................16
Question 6......................................................................................................................................17
Answer to Question 6................................................................................................................17
Question 7......................................................................................................................................18
Answer to Question 7................................................................................................................18
Question 8......................................................................................................................................18
Answer to Question 8................................................................................................................18
Question 9......................................................................................................................................18
Answer to Question 9................................................................................................................18
Question 10....................................................................................................................................19
Answer to Question 10..............................................................................................................19
References......................................................................................................................................20
Part C.............................................................................................................................................21
Activity 1.......................................................................................................................................21
Documented Coaching Strategy for TELSTRA........................................................................21
List of Supported Material and data sources.............................................................................21
Completed Matching Coach to trainee tool...............................................................................21
Developed recruitment process for coaches and trainees..........................................................21
Example of Induction and training tools and resources.............................................................22
Examples of Strategy Promotion...............................................................................................22
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Example of Documented coaches support procedure and process............................................22
Mission Statement for the program...........................................................................................22
Evidence of facilities physical Location....................................................................................22
Evidence of Method or mode of interaction..............................................................................22
Documented roles and responsibilities and Compliance analysis.............................................22
Timeline.....................................................................................................................................23
Checklist....................................................................................................................................24
Activity 2.......................................................................................................................................25
Documented Evidence...............................................................................................................25
Tools Developed for matching participants...............................................................................25
Complete Coaching Activities...................................................................................................25
Monitoring the Coaching activities and evaluation of data.......................................................25
Review of results.......................................................................................................................25
Report outlining the outcomes and future improvements to the strategy..................................25
Rewards.....................................................................................................................................26
Professional Development activities to coaches........................................................................26
Bibliography..................................................................................................................................27
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Part A
Formative Activity 1
Research and Analysis of 3 different definitions of Coaching
There are no such single definitions that can describe coaching in detail. The chartered
Institute of Personnel and Development describes coaching as a non-directive form of
development which basically concentrates on the improvement of the performance of the work
done by someone and also helps him to improve his skills related to the profession in which the
coaching is undertaken. According to Laura Whitworth, Coaching is defined as the method that
helps others to improve, develop, learn new skills and find personal success to achieve the aims
and manage the changes and challenges to be faced in a life. Another definition of coaching by
Robert Hangrove describes coaching as the one which involves the expansion of people’s
capacity to take effective action.
Difference between Coaching and Mentoring
As said earlier, the term coaching and mentoring are often referred to be the same ones
although both of them differ from each other totally. Mentoring is most often defined as a kind of
professional relationship where an experienced person helps another person in the development
of a set of particular knowledge and skills that are related to their profession whereas coaching
refers to implement new skills, help in the development of such skills to find personal success.
As said by, Vemireddy et al. (2017) Coaching is too much task oriented and focuses on concrete
users whereas mentoring is relationship oriented as it provides a safe environment where the
mentoree shares all kind of problems and issues faced by him to make sure that the mentor is
able to help him eradicate all the problems.
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