Knowledge Management and Business Performance
Added on 2020-05-11
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Management of Information Technology 1Management of Information Technology
Management of Information Technology 2Organization 1 ApplicationIn the opinion of Mao, et al., (2016), a proper criterion while appointing a new employee willhelp the organization to gather useful information about the employees and this knowledgewill further help the organization in making efficient utilization of such employees. Theorganization is using employee handbook for maintaining a proper record of the knowledgeof employees and internal audit for analyzing the performance of employees within theorganization. In this way, organization 1 is storing the knowledge about both the employee’si.e. new appointments and the existing employees. Obeidat, et al., (2017) identifies that theobjective behind the introduction of knowledge management is to make the performance ofthe organization effective. He defines knowledge as explicit and tacit. Tacit knowledge is theknowledge that can be in written form or that can be codified. Tacit knowledge can be stored.On the other hand, the thinking of people is termed as explicit knowledge. It is impossible fora company to store such knowledge. An organization can transfer tacit knowledge but thetransfer of data is not possible in case of explicit knowledge. Van Esch, et al., (2016) claimedthat knowledge management helps in the organization to achieve competitive advantage. Anorganization cannot achieve competitive advantage by just acquiring the most valuableresources. The organization should have the knowledge regarding the effective utilization ofsuch resources. Now, the world is not just dependent upon the natural resources, it is movingtowards the era of knowledge about increasing the skills and efficiency of the employees ofan organization. Organization 1 is focusing on internal audit to identify the areas in which theemployees are lacking. With the use of this information, the organization can help theemployees to improve the areas where they are lacking. This helps the employees to increasetheir efficiency and this process ultimately increases the efficiency of the organization and inthis way the organization can gain competitive advantage. As per the opinion of Bir, J.S.(2016), previously capital and both human and natural resources were considered as the basic
Management of Information Technology 3resources for an organization but now knowledge is considered as basic resource. Martinez-Conesa, et al., (2017) stated that an organization is required to use an IT software to integrateand store the knowledge at one place so that that knowledge can be used to increase theefficiency of the organization as well as reuse the stored knowledge in the future if needed.According to Daghfous and Zoubi (2017), IT and knowledge management are inter-related toeach other. Technology is playing very important role in the operations of an organization.The computer system eliminates the manual storage of information. IT helps the organizationto perform any task in very less time as compared to the time taken by employees to performthe same task. In today’s world, IT has also increased the competition. Every organization isusing the technological software for the storage, maintenance and retrieval of data. IT helpsthe company to sustain in the competition and hence, achieve competitive advantage. IT alsohelps in data mining which means the information about the most and least efficientemployees can be separated using data mining feature of information technology. As per theresponse of organization 1 IT reduces the human resource requirement of the organizationand hence reduces the cost to employees for the organization.Organization 2 ApplicationOrganization 2 is not relying on information technology for the management of knowledgeand as per the response of the organization; it does not think that such management ofknowledge can only be done through IT. Organization 2 is maintaining the knowledge by asoftware named workday. But the organization is not using IT for storage, maintenance andretrieval of knowledge. Organization 2 believes that knowledge management is not anecessary component for the achievement of competitive advantage. In the opinion of Dong,et al. (2017) it’s not necessary for the maintenance of knowledge management. The managerscan just observe their employees and determine the areas in which they are lacking. It is notalways necessary to store the knowledge about the employees. It is the responsibility of the
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