MANAGEMENT INFORMATION SYSTEMS

Running head: MANAGEMENT INFORMATION SYSTEMS
MANAGEMENT INFORMATION SYSTEMS
Name of student
Name of university
Author’s note:

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MANAGEMENT INFORMATION SYSTEMS
Table of Contents
Introduction....................................................................................................................2
Discussion......................................................................................................................2
Description of the problem.........................................................................................2
Analysis of the problem.............................................................................................3
Role of IT in the organisation....................................................................................5
Change program.........................................................................................................7
Recommendations..........................................................................................................8
Conclusion......................................................................................................................8
References......................................................................................................................9

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MANAGEMENT INFORMATION SYSTEMS
Introduction
Presently the implementation of the various kinds of innovative technologies is
leading to the transformation of how the businesses functions. The 7-Eleven Inc. is the
American- Japanese international series of various convenience stores that is headquartered
in around Dallas, Texas. This series of the company was established as the ice house
storefront in around Dallas. The company is presently functioning with the conventional
methods of business such as the manual entry of the transactions and all other data in the
spreadsheets and it has led to the several issues in the business due to the increased customer
demands. This report intends to suggest a new information to the organisation that would
help in solving the major issues in the organisation.
Discussion
Description of the problem
There are presently various issues in the business that are leading to the decreased
revenue of the business but the major issue that is causing the organisation to lose their
competitive advantage is the use of the outdated system and the increased customers
complaints (Ahmed Khan and Irfan 2016). With the outdated use of the systems, such as the
manual entry of the data, lack of centralised platform for all the departments to function on,
and the lack of extensively real-time data in the organisation is leading to the issue of not able
to provide the updated information to all the departments of the organisation and the
customers. The manual entry of the data is done weekly and then the departments are
provided with their respective information access that is required. The manual entry of the
data in the accounts section is done weekly where all the information of the transaction of the
customers is updated (Terry-Armstrong 2016). When any customers has approached the
company with any kind of query, the organisation is not able to provide the resolution to the

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MANAGEMENT INFORMATION SYSTEMS
query if the data has not been updated in the spreadsheets. This leads to the complaints of the
customers and the customers do not prefer doing business with this company and move to
some other company (YIFANG 2018). The loss of customers and the potential customers in
the company has been rising significantly in the company due to the unavailability of the
proper services to the customers. The manual data entry is the organisation is also leading to
the increased loss of revenue as huge number of employees are required for entering all the
data of the various departments in the spreadsheets. The spreadsheets are being presently
stored in the respective computer systems and it poses the threat of the loss of data in the
situation of any kind of cyber attack. The hackers could gain the access to the computer
systems and then make several kinds of alteration in the data stored (YIFANG 2018). The
manual data entry in the organisation has been prone to the situation of the loss of data of the
organisation due to the natural disasters or calamities. There have been situation where there
has been a huge fire in the building and huge amount of data has been lost in the fire. The
recovery of the data and the proper functioning of the business after the hazard is
significantly difficult for the organisation as there is no storage space for the backup of data.
Analysis of the problem
The present issues in the organisation is leading to the loss of huge amount of revenue
and the customers. The company should implement the cloud based platform for ensuring
that all the data of the organisation is stored in the secured storage space. The data could
easily be retrieved by the authorised users and the availability of the data of the organisation
is provided all time through the use of the internet. The security of the cloud based platform
in the organisation would be significantly high and huge amount of data of the organisation
could be easily stored without the worry of any kind of shortage of storage space
(Rittinghouse and Ransome 2016). Cloud computing could be described as the storage
platform that includes the delivering of the hosted services over internet. The services of the