Operations Management in Abbott's Bakery and Queensland Railway

MANAGEMENT 1
INNOVATION AND OPERATIONS MANAGEMENT
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MANAGEMENT 2
TASK 1
Question 1
Abbott’s bread manufacturer
12/03/2019
Abbott’s village bakery deals in the manufacture of white bread in Australia. The
manufacture of bread requires various operations management stages including the input,
transformational processes and the final output stage (Christopher, 2018). Abbot’s inputs
include raw wheat from the farm, bakers to make bread and machinery such as ovens to cook
the bread.
Furthermore, the transformational stage includes milling of the wheat to get flour, baking the
bread, and finally packing the bread in Abbott’s branded packages. The final process includes
the output stage where the company achieves baked bread in packages. The output stage
requires the distribution of the product to consumers through wholesalers and retailers.
Railway station
INPUTS
Wheat
Bakers
Machinery
TRANSFORMATIONAL
PROCESSES
Wheat milling
Baking
Packing
OUTPUT
White bread

MANAGEMENT 3
Queensland railway station performs various operations management procedures to ensure
that customers get the best services (Mark, 2018). The railway services involve three stages
including the input stage that consists of trains to carry passengers and load, the railway and
the train crew to attend to the passengers. The second stage includes the transformational
processes such as check-in the passengers, helping customers board the right train to various
destinations and riding the passengers to actual destinations. The final stage includes the
output stage that involves satisfied customers safely transported to final destinations.
Question 2
The tasks of the operations manager at Abbott’s bakery
One of the tasks performed in the bread factory includes directing the overall process of
bread making. The activities include ensuring the availability of all materials necessary and
overseeing that the bread achieves the quality standards set by the company to meet customer
expectations (Nigel, 2013).
The other task includes designing the procedures at the factory. For example, the operations
manager sets the requirements of the physical appearance, composition and workflow at the
factory. Furthermore, the operations manager involves in developing the capabilities of the
factory to allow sustainability in the face of competition or changes in the market patterns
(Olsen, 2018). The other task includes delivery, which involves ensuring that the customers
get the goods in the right quality, quantity, time and price.
The tasks of the operations manager at Queensland railway
INPUTS
Trains
Railway
Traincrew
TRANSFORMATIONAL
PROCESS
Check-in passengers
Board passengers
Riding passengers to
destinations
OUTPUT
Transported passengers

MANAGEMENT 4
The operations manager oversees various activities at the railway station to ensure customer
satisfaction (Boyer, 2018). The manager directs the activities at the railway such as ensuring
that the customers get tickets to the right destination, and get transportation to exact places
safely and without delay. In addition to that, the operations manager designs the procedures at
the railway such as putting up clear ticket paying points and proper labeling of trains for
customers to board. The other activity includes developing strategies for the train station to
ensure sustainability in the future (Boyer, 2018). The operations manager develops plans to
ensure that the station survives during uncertainties such as reduction in the number of
customers or stiff competition from other modes of transport. Furthermore, the operations
manager ensures the delivery of high-quality services to the customers. For example,
ensuring that the customers safely arrive at destinations at the right time having paid
reasonable prices.
Question 3
Abbott’s bakery
The costs at the bakery should remain low to allow realization of profits. The bakery should
ensure low production costs to enable selling the products at low prices in the market.
However, the low production costs should not lead to the sale of low-quality bread. The
bakery should ensure that the customers get sweet and fresh bread in the market at affordable
prices (Rebecca, 2018).
The other aspect includes quality that involves ensuring that the bread meets the customer
expectations in terms of taste, size, color, and packaging (Suzanne de Treville, 2018).
Customers require food products that meet high-quality standards to avoid health
complications.
Furthermore, the bakery should ensure speed in delivering the bread to the market. The
customers should not experience shortages in the market to prevent from buying competitor’s