Tesco: Navigating Contemporary Management Issues for Future Growth

This report provides an analysis of contemporary management issues at Tesco, focusing on the impact of information and communication technology on workforce management, and evaluating the company's existing policies regarding talent acquisition, learning and development, and change management in relation to its strategic objectives. It recommends new initiatives for Tesco to adopt in order to thrive in the 'new normal,' including ensuring the availability of fresh food products, enforcing mask-wearing and social distancing, and providing hand sanitizers throughout retail stores. The report also discusses the role of leaders in implementing these initiatives, such as setting up quality control teams and imposing penalties for non-compliance. The conclusion emphasizes the importance of addressing contemporary management issues for the overall success of an organization.

Contemporary
management issues

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Critically evaluate the role and impact of information and communication technology on the
management of workforces in organisations..........................................................................3
Critically evaluate and discuss the existing policies of the specific company/ organisation you
have selected in terms of its talent acquisition, learning and development and change
management process in relation to its strategic objective. ....................................................4
Make relevant recommendations on new initiatives that this organisation should adopt in
order to survive and thrive in the new normal........................................................................6
In your advice to the company discuss the role of the leaders of the organisations in terms of
implementing these new initiatives. ......................................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

Introduction
Contemporary management issues are defined as challenges including in management of
human resource, operations and production, finance and marketing department which determine
the success of an organisation as a whole. In other words, it is defined as planning, leading,
organizing, and controlling operations to achieve organisational goal in effective and efficient
manner(Bemak and Chung, 2021). Managers at each level are responsible for using resources
effectively. In this report, TESCO company is taking into consideration which was founded in
1919 having headquartered in London, United Kingdom. The CEO of company is Ken Murphy.
The major product line of company are- food, clothing, stationery, cosmetics, electronics and
financial service. Different topics will cover in the context of given report are- role and impact
of information and communication technology on the management of TESCO (Bilgic, 2020).
What would be different policies an organisation choose to hire its workforces and how it
provide training to them in order to do effective and efficient working. Moreover it would also
recommend new changes that an organisation would adopt to survive in market. At the end, a
detailed conclusion will be drawn on the basis of relevant data.
Main Body
Critically evaluate the role and impact of information and communication technology on the
management of workforces in organisations.
Given technology plays a very important role in managing workforce of an organisation.
Different roles play by information and communication technology in an organisation are.
 Ease of communication between employee, suppliers and customers- Communication
play a very vital role in overall success of an organisation, without communication an
organisation cannot achieve its goals both shot term and long term. With the use of
technology an organisation can do effective communication with its employees via email.
Moreover, during this work from home culture there are several tools use by companies
such as zoom cloud meeting application and google meet to do proper communication
with employees. In the terms of mentioned company, there are lot of tools like e-mail use
by company to communicate with its suppliers in market. Other technologies such as
voice over internet protocols(VOIP) and smart phones offer high tech ways for
communication with employees (Baskaran, 2018).

 Inventory management system- Managing inventory level in an organisation is very
necessary to meet the one time demand of customer in market. There are several
technologies in market by which an organisation can manage its inventory. In the terms
of mentioned company, ERP( Enterprise Resource Management) technology has been
used by company to track the real time demand of customers in market. So that an
organisation can make their production accordingly(Kozar and et.al 2018).
 Customer relationship management- This technology helps to store large quantity of
data of customer, so that an organisation can manage their relationship and interactions
with customers. In the terms of mentioned company, by using this technology company
can manage their large quantity of customer data and can communicate with them
regarding new products and prices.
Critically evaluate and discuss the existing policies of the specific company/ organisation you
have selected in terms of its talent acquisition, learning and development and change
management process in relation to its strategic objective.
There are different policies laid out by management of an organisation regarding selection of
employees in an organisation are:
External ways of recruiting- In this way an organisation recruit form external sources such as
through campus placement, online application of various job portals and many more. Different
external ways of recruiting use by companies are.
 Campus placement- Every year fresh graduates comes out from college with new
technical skills. So in order to hire them, mentioned company visit different management
colleges to select best candidate for job. By this way managers of an organisation select
best talent and offer good salary to them(Combs, Crook, and Rauch, 2019).
 Recruitment agencies- There are several agencies who sign contract with companies for
select best candidates. On that behalf, recruitment agencies charges high fees from
company. In the terms of mentioned company, TESCO has signed contract with different
recruitment agencies to select best candidate for them and in return respective company
pay fees to these agencies.
Internal ways of recruiting- By this way an organisation hire candidate form internal sources
through several ways such as promotion, referral and many more. Different types of internal
recruiting are.

 Promotion- This refers to moving ahead of employee to next higher level on the basis of
their education and experience. In the terms of mentioned company, management of an
organisation give promotion to its employees to next higher position of the basis of their
skills experience and work performance, by this way organisation fills their vacant job
position in an organisation.
 Internal referrals- By this process sometimes organisation ask its existing employees to
give reference of their relatives and friends in an organisation to fulfil vacant job
position. In the terms of mentioned company, manager of an organisation ask its existing
employees to give an application of their friends and relatives to apply for job position in
an organisation. Through this way an organisation fulfil its vacant job position.
Different polices laid out by management regarding learning and development of candidate are.
 Communications skills- This skills play a very vital role in overall success of an
organisation. By providing proper training to its employees like how to talk to customer
in polite manner and how to resolve their issues. Mentioned organisation can achieve
success in market (Yeatman, 2020).
 Product knowledge- By providing proper product knowledge to its employees regarding
its usage and other things and organisation can ensure to achieve success in market
because if an employee is very well knowledgeable regarding product of business then
they can easily explain it to customer and convince them to buy.
TESCO give a fast reaction on changes happen in market place to grab lucrative opportunity
from market. Due to current scenario of corona virus, all retail shops have been in downtrend as
customers don't prefer to come out from their home for purchases. So in order to deal with this
issue company has start home delivery by taking order through their online portal and delivery to
customer by wearing proper safety equipments. This has shown that how fast is mentioned
company in adopting changes in market.

Make relevant recommendations on new initiatives that this organisation should adopt in order to
survive and thrive in the new normal.
Following are the advice on new initiative that given organisation must use in order to survive in
market.
 Availability of fresh food products- TESCO should sell fresh food products in their
retail store. Any food item which is not sell from last six months should get remove from
store. By this way customer will get fresh products from retail store.
 All staff should wear mask and keep social distance from each other- All staff
members of mentioned company, should wear mask and keep social distance to stop
spread of corona virus. Moreover all those customers who visit store should wear proper
mask while they do shopping in retail store.
 Placing of hand sanitizer at every corner of retail store- Management of retail sore
should place hand sanitizer at each and every corner of retail store so that staff and
customers keep always remember about sanitisation of their hands every time when they
see hand sanitizer (Hodge,and Greve, 2018).
In your advice to the company discuss the role of the leaders of the organisations in terms of
implementing these new initiatives.
Different roles can plan by leaders of an organisation to implement these new initiatives are.
 Setup team for testing the quality of food products- Leaders of TESCO company can
especially set up quality team who will test whether quality of new food products is
actually meeting the standard criteria or not. If somehow due to any reason quality of
food is not meeting the actual criteria then it will reject the food.
 Impose penalty for not wearing mask- TESCO leaders can impose penalty if they find
that staff members is not wearing mask and keeping social distance form each other. By
this way leaders can effectively implement this change in this way, which lead to
effective and efficient completion of organisational goal.
 Install CCTV cameras to ensure that people using hand sanitizer or not- CCTV
cameras helps leaders to watch whether staff or customers actually using hand sanitizer
or not. By this way leaders can keep a close watch on those people who are not using
hand sanitizer and can take necessary actions.

Conclusion
On the basis of above report it has been concluded that contemporary management issues
play a very vital role in overall success of an organisation. By this management of an
organisation can find out challenges they are facing and can make relevant changes in order to
ensure smooth functioning of an organisation. In this report it has been discussed that how
information technologies can help to manage workforce of an organisation. What kind of
different policies an organisation should adopt regarding selection of employees, training and
development and how an organisation should respond to external factors quickly in order to
ensure effective and efficient utilisation of resources. Moreover it has also been discussed new
initiatives an organisation should adopt to survive and thrive in market and what role can leaders
of an organisation play in order to successfully implementing these new initiatives.

References
Books and journals
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Baskaran, C., 2018. Emerging E-Learning Technology (ELT) in Open Distance Learning (ODL):
The Contemporary Issues in Higher Education Context. In Library and Information
Science in the Age of MOOCs (pp. 191-203). IGI Global.
Kozar, R.A., Crandall, M., Shanmuganathan, K., Zarzaur, B.L., Coburn, M., Cribari, C., Kaups,
K., Schuster, K., Tominaga, G.T. and AAST Patient Assessment Committee, 2018.
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Combs, J.G., Crook, T.R. and Rauch, A., 2019. Meta‐analytic research in management:
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Management Studies, 56(1), pp.1-18.
Yeatman, A., 2020. Bureaucrats, technocrats, femocrats: Essays on the contemporary Australian
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Hodge, G. and Greve, C., 2018. Contemporary public–private partnership: Towards a global
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