Management Research Methods BM302: Leadership & Employee Motivation

This research report investigates the role of management and leadership in motivating employees within the hospitality sector, focusing on a case study of Hyatt Hotels. It explores the significance of motivated staff, the impact of effective management, and the challenges faced by managers in enhancing employee motivation. The report addresses the research problem of unsuccessful productivity due to inadequate motivation strategies and aims to identify strategies for managers and leaders to enhance employee motivation, while also analyzing the issues they face. The research methodology employs a positivism philosophy, deductive approach, and mono method, utilizing case study and survey strategies with questionnaires and interviews to collect data. The study also considers ethical issues and limitations, providing a comprehensive analysis of the subject.

Management Research Methods
BM302

Table of Contents
Background of the research.............................................................................................................3
Background of organisation ............................................................................................................3
Research problem.............................................................................................................................4
Research rationale............................................................................................................................4
Aims and objectives.........................................................................................................................4
Literature review..............................................................................................................................5
Research Methodology....................................................................................................................7
Reliability and validity of research..................................................................................................9
Limitations ......................................................................................................................................9
Time plan.........................................................................................................................................9
Ethical issues..................................................................................................................................11
References .....................................................................................................................................12

Background of the research
Many of the hospitality sectors are now realize the significance of having productive and
motivated staff within their organisation. It further helps and enable them the better working
environment which satisfy the need of customers (Silva and et.al., 2021). The performance of the
company basically related to effective methods and provide a significant growth to affect the
better working conditions. Within the hospitality industry it is analysed that employees are
working more effectively when they possess motivation. Thus, most of organisational try to hard
and make more better opportunities and provide better understanding to cherish the talent and
increase motivational factors. In order to motivate the employees, company should work
effectively and care about the various approaches that they can taken into consideration. Most of
the employees should feel motivated and contribute in organisational success to work effectively
into market and make more inbound efficiency to achieve goals (Ali and Anwar, 2021).
Therefore, in the era of high competition it is considered that good motivation are bound to make
influence to make efficiency to achieve organisational goals. Many of the previous studies are
helpful for carried wide range of motivation and further research that will recommend on
different factors on employees motivation on both public and private sectors. This research
proposal consist brief introduction of the project, aim and appropriate objectives. Furthermore,
use of secondary research data and a choice of appropriate methodologies helps in consisting
different platform and complete research on time.
Background of organisation
The chosen organisation for this research is Hyatt Hotel, commonly known as Hyatt hotel
and resorts which is an American multinational hospitality company. Its headquartered is in
Chicago, US. They provide their services in the formation of business hotels, resorts and
different vacation properties. Hyatt started their operations in 1957 and in 1969 they start
expanding their operations internationally. In recent time, Hyatt hotel acquired Apple Leisure
Group and from this they will extent their footprints into 11 more European markets. Their
mainly business properties are traditionally carried and upscale their business customers and
provide full service hotels (Bayighomog and Arasli, 2021). It will be helpful for the company to
provide full service or hotels. They generally classified their services into three platform with
timeless portfolio, boundless portfolio and make independent collections. It is beneficial for

managing upgrading model and announced for being their first priority for the successive
growth.
Research problem
In the business era, most of the hospitality organisation faced different motivation issues
and that leads to the unsuccessful productivity and growth within the organisation. Due to
inappropriate motivation factors and strategies, most of the employees leave the organisation and
that will lead to high amount of loss in market. In order to overcome this problem, researcher try
to investigate the role of management and leadership in the process. That will be helpful for the
company to overcome the problem and use high amount of strategies in different sectors and
growth (He, Morrison and Zhang, 2021). This research problem is needed to resolve as the
company is able to work significantly and make sure to formulate appropriate strategies to
analyse and overcome the issues.
Research rationale
The rationale for choosing this research is basically related to adopting right techniques
and evaluate the roles which help the employees to stay motivated. With the help of this
research, investigator generate the personal and professional benefits. In the context of
professional information, researcher is able to analyse the role of a manager or leader in process
motivating sector and growth of employees productivity in hospitality sectors (Ma and et.al.,
2021). Whereas, in the context to personal development researcher is able to gain various kind of
communication, public speaking, personal development and research aptitude. This will be
helpful for the researcher to manage their study and generate higher professional practices in
future perspective.
Aims and objectives
Research Aim: "To analyse the role of management and leadership in the process of motivating
employees in Hospitality sector." A study on Hyatt hotel.
Research Objectives:
 To understand the basic role of leadership and management in employee motivation in
hospitality sector.
 To identify various strategies to be formulated by managers and leaders in enhancing
employee motivation in Hyatt hotel.

 To analyse various issues faced by managers and leaders in Hyatt hotel in the process of
enhancing employee motivation.
Research Questions
 What are the basic role of leadership and management in employee motivation in
hospitality sector?
 What are the various strategies to be formulated by managers and leaders in enhancing
employee motivation in Hyatt hotel?
 What are the various issues faced by managers and leaders in Hyatt hotel in the process of
enhancing employee motivation?
Literature review
What are the basic role of leadership and management in employee motivation in hospitality
sector?
As per views of Abuzar (2019), leaders are playing a very important part in the process of
motivating employees in hospitality sector they are working towards generation of a goal
directed behaviour which can help employees in enhancing their present level of performance.
Managers have to ensure that there is implementation of proper motivation practises general for
this purpose the needs that can motivated employees are identified by managers,. Further
strategies are formulated to ensure that such needs and requirement of employees can be used as
a tool for motivating employees in long run (Role of Leadership and Team Building in Employee
Motivation at Workplaces, 2019). Leadership is about enhancing the present level of employee
performance so that employees are able to generate a goal directed behaviour in long run.
Managers and leader in Hyatt hotel are having the responsibility to help & guide employees
rewards accomplished (Ozturk, Karatepe and Okumus, 2021). For this purpose there can be use
of rewards and appreciation that are key motivators to influence individuals in achievement of
desired goals, the decisions and actions of leaders and managers are actually responsible for
development of individual performance.
What are the various strategies to be formulated by managers and leaders in enhancing employee
motivation in Hyatt hotel?
As per the view of Dellarocco (2021), employee motivation strategies are helpful for the
employees and company as well to enhance their performance. There are different strategies

which are used by Hyatt hotel. These strategies are helpful for provide a significant growth and
practices which can be related to different factors:
 Praise and recognition: Hyatt hotel used one of the simple and appropriate method that
helps the company to praise and recognise their employees performances. It is important
for the organisation's leaders who work closely with the employees can lead and praise
them with effective and appropriate recognition.
 Perks: These are the like of surprises which affect the bonus and top performance and
profit sharing benefits to make a supportive growth in different communicating lens. It
will be helpful for the employees of Hyatt hotel to stay happy and motivated. It will be
beneficial for profit managing success to additional money in company's profitability
(Park and Kim, 2021).
 Employee's performance: With the help of check inn monitors, the company is able to
provide a significant growth and provide relevant feedback for the growth of team
members to motivate the employee and contribute the success of company in an effective
manner. It will further help the company to work and make significant growth in
managing company's employee benefits and provide success in employee's performance
(Top Employee Motivation Strategies, 2021).
What are the various issues faced by managers and leaders in Hyatt hotel in the process of
enhancing employee motivation?
As per the view of Sandjong, (2021) there are different perspective or challenges which
the manager of Hyatt hotel faced while they are implementing above mentioned strategies. These
above mentioned policies and motivating factors help the hotel to provide a significant growth in
addressing issue and working effectively into the market. Some major challenges are explained
below:
 Confronting the problem: This is major issue which Hyatt hotel faced as the employees
are not able to confronting their problems. That will leads to wrong decision making
process within every organisational aspects. It will further helps the company to provide a
significant growth in addressing the challenge and make some appropriate methods to
achieve a trust with other members of the team within the hotel.
 Use right decision in hiring: There are vast range of candidates who are available for
vacant position in hotel. But it is important for the management team to work and provide

a significant growth in addressing challenge and make sure hire the skills which fit the
organisational policies and culture.
 Managing conflicts: In the use of managing conflicts, managers should have the
appropriate plans to manage conflicts. In Hyatt hotel managers are not able to manage
their employee's internal conflicts (Shin and Hur, 2021). That further leads to chaos
within an organisation and provide significant successive growth by managing conflicts.
Research Methodology
Research methodology is the process or techniques that are to be used for the purpose of
collecting information related to research field. There are different types of methodologies that
can be used for the purpose of having sufficient information base. In present research work there
is analysis of the different types of methodologies as mentioned below:
Research Philosophy: It is analysed as the belief that is to be used to have specific data with
respect to laid topic. There are different types of methodologies that can be used in a particular
research work that includes axiology, epistemology and ontology (Zoellnerand Harris, 2017). In
present research there will be use of epistemology methodology that is of three types that is
interpertivism, positivism and critical realism. In present research there will be use of positivism
philosophy that is part of epistemology.
Research Approach: it is defines as the process of evaluating the data in a effective and
efficient manner, this approach is divided in two types that includes deductive and inductive
approach (Coe, 2017). As compared to inductive approach there will be use of deductive
approach that will assist in evaluation of statistical information.
Research Choice: It assist in introduction of the process of collection of information related
to subject or topic. There are different types of research choices that are available to the
investigator that includes mono method, mixed method and multi method (Pelto, 2017). In
present research mono method will be used as it is based on adoption of quantitative research
choices that can assist in process of collecting statistical information.
Research strategies: there are different types of research strategies which can be adopted for
collection of statistical and relevant information related to topic. There are different types of
research strategies that includes that includes case study method, survey method, experimental
method or action research method. A specific method can be used as per requirement of research
work. In present research there will be use of two strategies that is case study based method in

which there will be development of literature review that is on already existing information
(Mele and Belardinelli, 2019).
Further in survey strategy there will be two methods that is questionnaires which is based on
collecting information from the target segment of respondents. Apart from this there will be use
of interview method for collecting required information in explanatory form from the identified
target respondents.
Research Design: It is defined as the framework and the techniques that are to be select by
the researcher to assist in the process of collection, evaluation and use in specific information,
there are mainly three types of research design that includes exploratory, experimental and
descriptive (Hirschi and Selvin, 2017). In present research work there will be adoption of
descriptive research design that is based on analysing the population and situation. It can focus
on collection of quantitative information as per determined aims and objectives in a systematic
manner.
Data collection: It is regarded as the strategy that is to be carried by the researcher to assist
in the process of determination and collection of data. There are two methods that includes
primary data collection nd secondary data collection method.
Primary method: In this there is first hand information which will be collected in the present
research report by use of questionnaires and interview as a method of getting the required
information.
Secondary method: it is the secondary data collection method that is focussed on gathering
information from already existing and published sources (Fusch,, Fusch and Ness, 2018). In this
the information is already existing that it includes methods such as publications, articles, books,
magazines, newspapers etc.
Sampling: It is defined as the process through which specific sample is selected from the
while population. There are two types of sampling methods that includes probability sampling
and non probability sampling method. There will be selection of 4 employees in interview
method for collecting qualitative form of information. In interview method there will be a sample
size of 30 respondents that will be selected.
Probability sampling: It is regarded as method that helps in selection of sample that is
gathered from the whole target segment of population.

Non probability sampling: It is the method in which sample is select with specific
requirements. This process may take larger time duration as it is working on non random basis.
Time horizon: It is the method in which specific time frame is scheduled so that aim and
objectives can be timely achieved (Hanington and Martin, 2019). There are two types of time
horizon that includes cross sectional and longitudinal time horizon. In present research there will
be use of cross sectional time horizon. It will lead to attainment of objectives in the specified
time frame with higher efficiency.
Reliability and validity of research
The information in present research work includes from two sources that is from primary
and secondary sources of collecting information. In primary the view point of respondents are
directly collected that will lead to collection of reliable and valid information in the present
research work. The secondary sources of information will be collected from journal articles,
books and other online sources that is going to lead towards having valid information in present
research work.
Limitations
The limitation associated with present research work may be with respect to the limited
availability of information. There can be no proper details with respect to the internal policies
and frameworks that are part of the organisation. This may affect the process of having sufficient
information base which can affect the overall outcomes of the research in present scenario.
Time plan
For the purpose of dividing the total available time period with respect to the different
activities that are required to be performed in the present research report. For this purpose there
will be use of Gantt Chart.

Ethical issues
There are some of the ethical issues which may arise and have to be considered by the
researcher to manage its impact on the overall research work. For this purpose it is the
responsibility of the researcher to ensure that there is no breach of any type of legal or ethical
issues in the context of present research work.

References
Books & Journals
Ali, B.J. and Anwar, G., 2021. An Empirical Study of Employees’ Motivation and its Influence
Job Satisfaction. Ali, BJ, & Anwar, G.(2021). An Empirical Study of Employees’
Motivation and its Influence Job Satisfaction. International Journal of Engineering,
Business and Management, 5(2), pp.21-30.
Bayighomog, S.W. and Arasli, H., 2022. Reviving employees’ essence of hospitality through
spiritual wellbeing, spiritual leadership, and emotional intelligence. Tourism
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Coe, R.J., 2017. The nature of educational research. Research methods & methodologies in
education, pp.5-14.
Fusch, P., Fusch, G.E. and Ness, L.R., 2018. Denzin’s paradigm shift: Revisiting triangulation in
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Hanington, B. and Martin, B., 2019. Universal methods of design expanded and revised: 125
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