BBQ Fun: BSBMGT517 Assessments 1, 2, and 3 Operational Plan Report

This report provides a comprehensive analysis of the operational plan for BBQ Fun, a business aiming to enhance its efficiency and revenue through an e-commerce strategy. The report is structured around three assessments, each addressing critical aspects of the operational plan. Assessment 1 focuses on the regulatory framework, policies, and procedures, including cybercrime provisions and data security. It outlines the role of the operational plan, resource requirements (human and physical), and key performance indicators. The assessment also includes a balanced scorecard for the e-commerce strategy and contingency plans for various risks. Assessment 2 delves into physical resourcing, exploring sources of physical resources and intellectual property considerations. It also covers human resource planning, including the hiring process and interview planning for new employees. Assessment 3 examines budgetary and financial performance, productive performance, and employee performance management. It includes details on monitoring activities, progress reporting, and plans for addressing employee underperformance, including coaching strategies. The report concludes with detailed references and demonstrates a thorough understanding of operational management principles within the context of BBQ Fun's business objectives.

Running head: MANAGEMENT
Management
Name of the Student:
Name of the University:
Author’s Note:

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Table of Contents
Assessment 1...................................................................................................................................3
Regulatory and Legislative Framework.......................................................................................3
Policies and Procedure related to Operational Plan.....................................................................3
Role of Operation Plan................................................................................................................4
Formulating Operational Plan......................................................................................................4
Resource Requirements...............................................................................................................4
Performance Indicators of the Business......................................................................................6
Balanced Scorecard of e-commerce Strategy..............................................................................7
Contingency Plan.........................................................................................................................7
Proposals Suggested to Operational Manager.............................................................................9
Assessment 2.................................................................................................................................10
Physical Resourcing...................................................................................................................10
Sources of Physical Resources..................................................................................................10
Intellectual Property...................................................................................................................12
Human Resource Planning........................................................................................................12
Assessment 3.................................................................................................................................16
Budgetary and Financial Performance.......................................................................................17
Productive Performance.............................................................................................................18
Employee performance in line with performance management policy.....................................19

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Dates of Monitoring Activities..................................................................................................19
Resources available Monitoring................................................................................................19
Progress Reporting.....................................................................................................................19
Online Staff Performance Management....................................................................................20
Employee’s Underperformance Plan.........................................................................................20
Coaching of Underperformed Employees.................................................................................22
Reference.......................................................................................................................................28

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Assessment 1
Regulatory and Legislative Framework
The assessment would be focusing on the nature of operations of BBQ Fun which is
engaged in the business of manufacturing products which can be sold in the market. The business
of BBQ fun is trying to restructure the business structure so that the operational process of the
business becomes more efficient and the management of the company is able to enhance the
revenue which is generated by the business. The management of BBQ Fun is planning to
introduce e-commerce system in the operations of the business so that the revenue and profits of
the business can be enhanced (Oakland 2014). The legal and regulatory framework needs to be
considered before moving into such an operation of online activities. Some of the important
provisions which the business needs to adhere to is cybercrime provisions and incorporate proper
security measures for protecting the data of the clients and ensure safety in the transactions.
Policies and Procedure related to Operational Plan
The policies and procedures which needs to be put in place in the business needs to be
simple and universally applicable to all the employee of the business. The business would be
following a business model which follows quality and cost reduction approach so that the profits
of the business can be increased. The business would also be incorporating a feedback system so
that all the customer grievances can be handled and addressed. The idea behind implementing
such a process in the business is to ensure transparency and good customer service.
Role of Operation Plan
The business would be formulating an appropriate operational plan so that the objectives
and goals are set and simultaneously target. The operational plan of the business would be

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aiming to set the scale on which the online operations would be undertaken by the business. The
operational plan would also be specifying the time frame in which for the new e-commerce
project.
Formulating Operational Plan
The operational plan which is prepared by the business aims to establish the e-commerce
system for which the management would be requiring both physical and human resources so that
appropriate support is provided to the e-commerce system (Laudon and Traver 2016). The
operational plan which is formulated aims at appropriate customer services and feedback system.
Resource Requirements
The business would be requiring both human and physical resources in order to
successfully implement the e-commerce strategy. The discussion regarding the resource
requirements in the business of BBQ Fun are explained below:
 Human resource Management: The business would be requiring skilled technicians and
staff members who can appropriately handle the online system. The hiring process for the
employees would be overlooked by the sales manager and also the human resource
manager. The technicians play an important role in maintaining the online system of the
business.
 Physical Resource Management: The business would also be requiring physical
resources such as delivery trucks, forklifts, system software which is included in the list
of assets. The physical resources would provide direct assistance to the operational
process of the business (Perrigot and Pénard 2013). The delivery trucks would be
operated by drivers who would look after the online sales delivery process.

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Action Plan for E-commerce Development
Milestone: Action and/or objective
(to achieve strategic aims of physical or
human resourcing)
Date Person
responsibl
e
Budget or
resources
(where applicable)
Install 200 Machines per years 10th May
2019
Manager
Who has the
authority
Charts,
documents,
PowerPoint
presentations.
Development of Plan 20th May Departmental
organisers
Planning Charts
and basic
requirement details
as were approved.
Incorporation of E-commerce Functionality
in the website of the company
15th June Online sales
and
operations
manager and
technical
staff.
Designing of the
Website tools and
systems developers
kit.
Promotion of E-commerce Facilities
available
20th June Marketing
and Sales
team
Marketing
Manager and use
of different kinds
of promotional
tools.
Launching of Website with E-commerce 25th June Technical Websites IP, login

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Facilities and
Information
Technology
Team
ID, General
Settings,
Configurations.
Project is Completed and Successfully
Implemented
10th July Senior
Managers
and Top
level of
Management
Various
Documents and
Project Reviews.
Performance Indicators of the Business
The key performance indicators are the main success factors which the management
needs to consider for successful implementation of the e-commerce strategy. As per the
estimation of the management of BBQ Fun, the e-commerce strategy would boast the sales and
profits which is generated by the business (Williams et al. 2013). The management has decided
to keep the costs of the business low as possible.
Balanced Scorecard of e-commerce Strategy
KRA (key
result area)
Target KPI (key
performance
indicator)
Result
Financial The profitability of the business
would enhance and the costs of the
business would also reduce.
Cost-Benefit Increase in profit
Sales The revenue which is generated from
sales would increase significantly
Sales Turnover High sales
revenue

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Human
Resource
Skilled labour force who have the
talent and knowledge for effectively
managing the operations of the
business.
Competent Staff System is
operated
successfully
Contingency Plan
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Inappropriate Efficiency Level due to Underperformance of the
Employees
Strategies/activities to minimise the risk By when By whom
Implementation of a proper training program
can help the employees to develop their skills
and also enhance their efficiency.
After
planning
Stage
Manager.

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Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Intellectual property being under the risk of being copied
Strategies/activities to minimise the risk By when By whom
The risk which is related to intellectual property
of BBQ Fun being copied by third party can be
avoided by taking a legal protection for the
same
Before
Planning
Stage
Top level
managem
ent
Contingency Plan
Company name: BBQ fun
Name of person developing the plan:
Who was consulted as part of this plan?
Name Position
Risk identified:
Protection of the health of Employees

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Strategies/activities to minimise the risk By when By whom
The risk that during the work process employee
can get injured or severely hurt can be
prevented by keeping safety equipment and
safe working environment.
Before
Planning
Stage
Top level
managem
ent
Proposals Suggested to Operational Manager
The proposals which can be suggested to the operational manager of BBQ fun are listed
below in details:
 The business would be requiring both physical and human resources for the purpose of
meeting the objectives of the business (Rushton, Croucher and Baker 2014). The
resources would be including 6 delivery trucks, forklifts, additional warehouses workers,
8 new employees for sales team and 6 drivers for delivery trucks.
 The benefits which can be identified from the application of e-commerce strategy is that
the same would enhance the sales of the business and bring in more revenue in the
business.
 The management of BBQ Fun needs to control the costs of the business so that more
profits can be earned by the business (Sharma and Lijuan 2015).
 The risks which can be recognized with the e-commerce strategy are underperformance
of employees, risks associated with intellectual property and risks related to health of
employees and other risks as well.

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Assessment 2
Physical Resourcing
The introduction of the e-commerce strategy is to ensure that the business is able to earn
more profits in the long run. The e-commerce strategy would also allow the management to
reach out to far and wide customers so that the sales of the business can be enhanced. The
physical resources are required for efficient working of the e-commerce strategy. The business
would require 6 trucks which is necessary for taking and delivering the goods to the customers
when an order is received. This forms a part of the distribution network for the business. The
company also has a capital requirement which is of five million dollars for effective and efficient
running of the operations of the company.
Sources of Physical Resources
In order to acquire the necessary physical resources, the two most suitable sources are
listed below in details:
Resourcing Option Benefits Limitations
Use of Open Market option
for purchase of Physical
Assets.
In such a case, the business
would have lots of options
regarding the brand, model,
generation as per the
requirement of the business.
The assets under this option
One of the main limitation
which is faced by businesses
is that the prices for the assets
are quite high in such markets
and there are also risks which
are associated with open

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are available at various price
range.
market purchases.
Second hand Purchases The main benefit of this
method is that it is very much
cost effective and purchases
of assets are made at a lower
price which are used and the
same are not entirely new.
The limitation which is
associated with this method
of acquiring resources is that
the resources such as
equipment and machinery can
be outdated or defective.
The decision regarding the physical resources which is to be used by the business
depends on the nature of the operations and the decisions regarding the assets depends on the
management. In the case of trucks and forklift, second hand purchase option would be the most
suitable option as the same would reduce the cost factor of the business.
In the case of inventory or stocks, the management can use open market option at this
would give the management options regarding the prices for the inventory. In open market
option, a lot of option is available to the management of BBQ Fun.
Intellectual Property
The business would also be requiring intellectual property for supporting the operations
of the business as the online system would require different software, patents, copyright and
trademarks. The management of the company needs to adhere to safety standards and also adhere
to cyber security provisions so that the legal provisions are applied by the business (Girling
2013). The major risks which can be identified for BBQ Fun in relation to intellectual property is
that it can be created by third party or the same can be copied as well. The steps which can be