Innovation and Entrepreneurship in Tourism and Hospitality sector

This report evaluates the history of travel, and hospitality and the necessary changes made with the time. It is important to sustain in the challenging business environment so purpose of this report is to make changes in the technological and demographic advances to remain in the global market.

Running Head: Management
Hilton Sydney
Innovation and Entrepreneurship in Tourism and Hospitality sector
Tourism and Demographic Impact
8/22/2019
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Contents
Executive summary.........................................................................................................................2
Introduction......................................................................................................................................3
History of tourism and hospitality...................................................................................................4
Technology impact changes............................................................................................................5
Demography impact changes...........................................................................................................5
Conclusion.......................................................................................................................................5
Recommendation.............................................................................................................................6
References........................................................................................................................................7
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Executive summary
Innovation and entrepreneurship play a key role in the industry of tourism and hospitality
as it helps in increasing the growth of the business. If the innovation will be done to a higher
level than the customers were attracted more to the tourism industry. To increase the global
economy it is important to increase the tourism sector. Innovation helps in maintaining
sustainable employment and helps in meeting the customer's demand with a higher quality
product. It also helps in providing good services and cut the cost of the company. In this report
the changes in tourism and hospitality from the past has been evaluated and these changes have
brought more growth in the tourism sector.
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Introduction
Innovation and entrepreneurship leads to the economic growth of the company. Hilton
Hotel was situated in Sydney Australia. This hotel is very famous among Sydney for serving the
best quality of food with a unique taste. This hotel is situated in the mid of the market as large
number of customers can be attracted. It is located at the heart of the city’s shopping, districts,
and the entertainments. It provides luxury rooms, dining options, relaxing spa and other
facilities. This hotel provides a great kind of accommodation to their customers at the cheapest
prices (Wong, et al., 2016).
The purpose of this report is to evaluate the history of travel, and hospitality and the
necessary changes made with the time. It is important to sustain in the challenging business
environment so purpose of this report is to make changes in the technological and demographic
advances to remain in the global market.
The report is based on the hotel and its profound changes will be evaluated in terms of
demography and technology. Due to the improvement in technology and demography, customers
have attained many benefits which will be stated in this report. Housekeeping department of the
hotel will be studied in this report.
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History of tourism and hospitality
Around 1950 or in the tourism has evaluated where there are many attraction points,
convention planning, provides the classic customer services, etc. which brings the economic
success stories. In 4000 BC, there was the development of the trade and the invention of the
money which leads to the invention of tourism. In the past years the people used to travel for
peace and to explore the things but by the time travel has founded as the business. In 1970
tourism plays an essential role as it was increasing the economy by its trade. Many changes have
occurred with the time the hospitality industry has also grown up. Earlier there were not major
services provided by the hospitality sector (McKercher and Tung, 2015).
In the last 50 years, major changes have occurred in the industry of tourism and
hospitality as many innovation and entrepreneurship has come which brings many advancement
and enhancement. Earlier the use of technology in accessing tourism and hospitality was very
rare but by the time innovation has brings many changes. There were many new technologies
which have increased the economy. Between the year 1970s to 1980s the rate of employment in
tourism and hospitality was not that much but by the year 2019 it has given more employment to
the people and provide many services also. When people used to travel there were not many
facilities provided to them and there were no guest rooms which creates many problems for the
tourist (Ladkin, 2016). But with the time in the year 2000 the services has increased and there
were many hospitality services provided to the tourist. In the year 1920 and 2000 there were no
better facilities for transportation and it was creating many issues and problems in the industry of
travel and hospitality. For exploring the new things transportation facilities are required and in
the past years there was lack of infrastructure. But now in recent years of 2019s there was the
huge development of the infrastructure which has increased the impact of tourism and the
hospitality industry. There were many demographic changes also occurs from the past years.
Earlier the population was not that much so people spend their time and money on traveling.
Earlier people used to travel in search of job but now the markets are emerged (O'Gorman,
2010).
The hospitality industry is started in the fifteenth century in France. In the middle Ages
the hotel and the guest house are developed which were providing free accommodation to the
travelers. Later on in 1980 the innovation has done in the hospitality sector and many new
complexes and architectural building has developed. Even the software companies have
increases the impact of the hospitality sector as they bring the new tools and system which has
brought the reservation of the rooms. The principles of hospitality are still the same but
knowledge to maintain the hotel requirements and the services have been improved with the time
(Parsa, et al., 2015).
In 1970 the growth of tourism was less as there were no travelers or guider who can make
the plan properly for the tourism destination. But later on with the time in the year 2000, the
guiders and travelers has increased and they guide the other visitors also to roam at the different
places. Earlier there were no holiday tours or packaged in the year 1980 as people used to travel
by themselves but now there were many facilities available since the year 2001 and people are
travelling across the world by the holiday packages. Earlier in the history of the tourism, the
technology was not upgraded which results in the not expanding the industry much but by 2000
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many new upgradations in the technology has brought which has expanded the growth of the
tourism (Hon and Lui, 2016). In1980 there are no plastic cards but later on with the new
technology many things have brought such as computer reservation system of the tickets.
International package tour can be done with the air transportation so earlier there were not much
up gradation related to the infrastructure air transport has increased and it results in increasing
the tour operators, agencies and the customers. The hospitality sector has improved its services
due to the development of mass tourism. Earlier the wealth and the interest of the people in
tourism was not that much but nowadays people used to travel by saving their income (AlBattat,
et al., 2013).
Technology impact changes
Hilton Sydney is situated at the mid of the market so there were many customers who
reach this hotel. As the world has become more technological now so it helps the company to
earn more. This restaurant also provides the facilities to its customers to book things online in
advance. This hotel is providing their services on the app which helps in navigating the
customers and interacting with the staff (Randhawa, et al., 2016). With the help of online
technology the customers can save their time and money which helps in improving the
performance of the business. Housekeeping department of the company is responsible for the
maintenance and the cleanliness of the room area and the surroundings. So there are many
technical things such as vacuum cleaner which helps in cleaning the room and surroundings.
There were many other services also provided by the housekeeping departments such as laundry
services, spa services, health club, etc. A company has its own apps and the website which help
in providing quality services on-time and also saves the cost.
Demography impact changes
The hospitality industry also gets affected due to the change in demographic factors such
as education, gender, age, income, and experience. It is evaluated that educated and youth
generation generally adopts more services from the Hilton Hotel as they know about the
technology things (Zaitseva, et al., 2016). As the literacy rate has increased so Hilton Sydney has
made some policies in regards to the packages of the tour in which certain services are provided
to customers such as laundry services, spa services, etc. Some families are very big so they take
the packages from the hotel to save the cost. In that packages the small children’s are discounted
so educated people generally take those packages only. It helps in increasing the performance of
the company and saving the cost. The attitude of the consumer and their intentions also impact
the performance of the company. As the population of the country is increasing so the demand
for tourism is also increasing and it leads to an increase in the demand for hospitality.
Conclusion
From the above report it is concluded there are many changes has been made in the
technology and demographics which brings many innovations and the entrepreneurship in the
tourism and the hospitality sector. In this report the changes which have made in the last five
years in the industry of hospitality and tourism are stated. The major changes have made in the
infrastructure, technology, services, etc. Due to this tourism industry has increased from the last
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50 years and they help in serving the good economy. In this report the Hilton Sydney profound
changes have been conducted in relation to the technology and demography. This change helps
the customers in doing the transactions and booking easily. It also helps the company in cutting
down the cost and serving the quality services. So, from the history till yet tourism has changed a
lot and it brings much innovation which results in the increasing the tourism industry.
Recommendation
There are many other factors which impact on the performance of the company and have
a great influence on the performance. The company should use the upgraded technology as it
helps in cutting the cost and providing quality services (Roblek, et al., 2016). The infrastructure
of the country should be proper as it also helps in increasing the tourism and hospitality industry.
There are many factors which affect the tourism sector such as race, age, income, etc. so with the
increasing population the wealth of the country should also be increased.
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References
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