Reviewing and Monitoring Individual Service Responses

This document discusses the process of reviewing and monitoring individual service responses in order to improve quality service delivery, meet changing needs, and address barriers. It provides examples and strategies for healthcare services, accommodation support services, and services for daily life activities. The document also covers facilitating access to choices, individualized plans and equipment, interactions with people with disabilities, and evaluating and prioritizing needs.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author Note

1MANAGEMENT
1. Describe how you have reviewed and monitored at least 3 individual service
responses and made changes that are necessary to:-
 improve quality service delivery;
 met changing needs of the person,
 addressed barriers and responded to legislative changes
i. Healthcare service
 improve quality service delivery: by incorporating up to date and modern
technologies and tools for assessing diseases and treating the same.
 met changing needs of the person: regular monitoring the changing need and
modifying the service to meet the same
 addressed barriers and responded to legislative changes: policies and procedures
needs to be revised keeping accordance with legislative changes
ii. accommodation support service
 improve quality service delivery: by providing drop in support, emergency
accommodation as well as short term accommodation and assistance to the disabled
people
 met changing needs of the person: regular analysis of the needs of the disabled
people will be performed. In case of any special requirements like escalator system
or inability of cooking, additional support will be provided.

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 addressed barriers and responded to legislative changes: policies and procedures
needs to be revised keeping accordance with legislative changes
iii. service for daily life activities
 improve quality service delivery: training the service provides an monitoring their
skills on a regular basis in order to enhance their performance
 Met changing needs of the person: in case a client is facing issues while brushing his
or her teeth, special toothbrush as well as other necessary aids will be provided.
 addressed barriers and responded to legislative changes: policies and procedures
needs to be revised keeping accordance with legislative changes
2. Describe how you have facilitated access to a wide variety of choices that will assist 2
people with disability to reach their personal goals, using:
 oral communication skills to maintain positive and respectful relationships with the
person with disability
 appropriate non-verbal communication strategies
1st individual:
For an individual with autism, I will encourage social interaction. I will use communication
display as well as device for expressing information ideas as well as ask questions so that it
becomes easier for the client to understand the questions.

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2nd individual:
For an individual with vision impairment, I will avoid being self-conscious about your use of
wording such as “Do you see what I mean?” when talking to someone with vision impairment.I
will use Braille in order to communicate with him non verbally.
3. Do you have access to individualized plans and if so provide details of any equipment
outlined in the plan
An individualized support plan has been designed in order to support both the two clients with
disabilities.
For client 1 who is suffering from lower limb disability, the equipments that I will require
include canes, crutches, leg and thigh lifters, lift chairs and standing aids.
For client 2 who is suffering from eye sight issue, the equipments that I will require includes
large button telephones, speakers, canes, Braille and screen reading software.
4. Describe how you have been involved in interactions with people with disability, their
families/carers/relevant others and the person’s individualized plan
While developing the individual plan I made it compulsory to incorporate the family members
and friends of the clients with disabilities. I planned a discussion session with the friends and
family of the clients while I clearly explained the support that is expected from them as well as
their importance.

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5. Provide examples of how you have assisted at least 3 people with disability to develop
and implement community engagement plans within the community
1st individual (with visual impairment): Encouraging him to take part in community celebration.
2nd individual (with limb disabilities): In order to enhance voluntary participation of staff, I will
offer paid time off, company matches for pro-bono services and individual donation for non-
profit.
3rd Individual (hearing disabilities): During any kind of celebration in the community, I will
include decorative placards in order to encourage the participation of my client.
6. Explain your understanding of duty of care, dignity of risk and human rights
Duty of care is defined as the responsibility of individuals for taking reasonable care for ensuring
their actions as well as inactions. The dignity of risk refers to the fundamental principles or
practice of our duty of care in the first place.
7. How do you access individualized plans and equipment outlined in the plan?
By regular monitoring
8. Provide an example of how you have demonstrated an understanding of relevant risk
assessment tools
First of all I will assess the current services provided to the disabled client suffering from various
disability related issue. The second step that will be taken by me includes drafting the risks that
may be faced by the disability client with the help of the ‘likeliness-impact risk assessment tool’.

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This risk assessment tool will provide me a better understaning of the likeliness of the risk to
take place and the potential impact o the same.
9. Provide examples of how you have developed, implemented and monitored ongoing skills
development using a person centre approach for at least 3 people with disability.
1st client: Mr. X possesses visual disability. First of all, I assessed his disability and then
provided him with Braille for conducting non verbal communication. I monitored the same on a
periodic basis.
2nd client: Mr. Y has got lower limb disability. For this, I will provide Mr. Y with a wheelchair. I
will also monitor his improvement with time in a weekly basis.
3rd client: Mr. Z has got mental disability. For this, I have introduced a councilor for him. I will
also monitor his improvement with time in a weekly basis.
10. Describe how you have evaluated and - prioritized the needs of at least 3 people with
complex support issues and developed individualized plans to meet their needs
I have undergone an in depth assessment to find out the need of the three individuals with
autism, dementia and post traumatic stress disorder. For evaluautaing their needs I spend 12
hours with them and communicated with their family members. After understanding their
requirements, I prioritized the same on the basis of their immediate nessesities.
11. Provide examples of how you have coordinated the delivery, monitoring, evaluation and
review of at least 3 individualized plans

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In order to assess whether the issues of the three individuals has got addressed, I conducted a
weekly feedback system for monitoring their needs. On the basis of the feedback their needs are
evaluated and reviewed.
12. Explain how you have undertaken a Work with structured process to reflect on diverse
people perspectives on diversity
In my workplace, I had educated the people about the importance of diversity in the workplace.
Not only this I had also trained the employees to demonstrate effective respect and work
efficiently in a diversified work force.
13. Give examples of how you have demonstrated, recognized and respected the needs of
people from diverse social and cultural backgrounds in at least 3 different situations
1st situation: in order to ensure that one of our employees who has arrived from Africa does not
undergo racial discrimination I have implemented effective policies and procedures to prevent
any kind of discrimination in work place.
2nd situation: in order to ensure preventive measures to prevent interracial conflict between a
Chinese and Australian employee, I conducted a meeting with both the parties and mitigated the
issue.
3rd situation: In order to ensure both Christian and non Christian celebrations in the organization,
I incorporated sessions in order to motivate the employees.
14. Provide an example of how you have selected and used appropriate verbal as well as
non verbal communication?

7MANAGEMENT
For a disabled client with visual imparement, as a method of non verbal communication I had
used Braille. When it comes to verbal communication, I used to communicate after making him
aware of my presence
15. Describe how you have recognized situations where misunderstandings may arise from
diversity and formed appropriate responses
I recognize such situations by assessing the verbal and nonverbal a communication between the
client and the service provider and the body language of the both.
16. In what area have you determined the scope of legal and ethical compliance
requirements and responsibilities, and developed policies and procedures for at least 1
workplace or business?
When it comes to discrimination of any kind in multicultural workplace, it is highly crucial to
develop policies and procedures to eliminate crucial issue and ensure employee retention.
17. Provide examples of how you have developed a strategic response to at least 3 different
situations where legal or ethical requirements have been breached
1st situation: In case the client is not allowing us to provide hm r her with medication, I tries to
make the client understand the importance of medication for him/her without pressurizing
him/her for the same
2nd situation: In case the client demonstrate aggressiveness towards the soial workers, he or she is
made to understand verbally. In case of major aggressiveness, medical action is taken
3rd situation: In case inappropriate medication is provided to the client, decisions will be taken as
per the legal consideration.

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18. Describe how you have worked effectively with information about the human body and
its healthy functioning in at least 3 different situations.
I developed a basic knowledge of cardiovascular system that helped me to provide effective
Treatment to the clients suffering from cardiovascular diseases.
I case the client is having severe stomach pain, medication based on analysis of his problem by
doctors have been provided
In case of increased mental disorder, medication based on analysis of his problem by doctors
have been provided
19. Give an example of how you have used suitable facilities, equipment and resources,
including client health information.
In order to gain and reserve the health information of client, I stored client information in
encrypted database storage.
20. Explain what is involved in modeling of industry operating conditions, including
integration of problem solving activities
Ensuring effective information sharing throughout the organization
21. How have you contributed to a workplace WHS meeting or inspection?
I have actively participated in the meeting and presented and discussed about the detected WHS
issues within the workplace

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22. Provide an example of how you have conducted a workplace risk assessment and
recorded the results
1. Step 1: Identify hazards, i.e. anything that may cause harm
2. Step 2: Decide who may be harmed, and how.
3. Step 3: Assess the risks and take action.
4. Step 4: Make a record of the findings.