Analysis of Change Intervention in HCL Technologies

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Analysis of the change intervention
The CEO and the other members of the management are responsible for bringing about a change
or an intervention in the organization. Vineet Nayar was appointed as the new CEO of HCL
Technologies in and with his arrival there was a sea change in the overall working of the
organization. The employees were made to realize that in order to function properly, the
organization will have to work for satisfying their employees a great deal and also to give a very
tough competition to the other IT companies. This will ensure that the customers are being able
to get a complete satisfaction.
Proactive change
This change intervention was a reactive change as it was started by CEO Vineet Nayar after he
was appointed and saw that people are not talking about HCL products. Though there were
several changes made in order to meet up to the standards and to cope up with the changing
needs and demands of the organization but they were not able to bring any fruitful results. As a
result of this, the change interventions were undertaken.
The internal and external drivers of the change
The internal factor was the lack of unity and cooperation among the employees and the
executive. It is evident from the article as CEO Nayar says that he wanted to involve in a
horizontal communication with all the employees. Therefore he wanted to make sure that he
employees are being able to speak about their issues and their expectations in a free and frank
manner without feeling any kind of hesitations. This would be helping the senior managers and

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the other members of the management to understand and analyze the issues that are actually
being faced by the employees. In order to get rid of these changes he wanted to build a very
strong and friendly culture so that he can actually build a very friendly and a good culture in the
organization.
The other internal problem was the issue of decision making process. In order to make sure that
the communication is being carried on easily it is essential to develop a two way system of
interaction where employees can actually give their opinion and their feedback. This would help
them so that they can actually carry on the business decision making procedures by taking the
opinions and the advices from all the different employees or the stakeholders Stacey, F.G.,
(James et al. 2015). BOD or the blue ocean droplet is used for the purpose of understanding the
small step by step process that is involved in the process of bringing about the change.
One of the external factors is the rise in the technology about the other scientific methods that
were being used in the other IT firms. The rising competition is one of the major problems that
need to be addressed. As is evident from the article it must be noticed that the customers are not
speaking about the products of their company. It is for this reason that CEO Vineet Nayar
wanted to make sure that they are being able to develop themselves scientifically and make sure
that their products are being liked by all the customers. It is for this reason that the CEO wanted
to improve the current reputation of the industry and also make sure that their customers are
enjoying the same. Therefore one of the significant change was the setting up of the online
platform where the employees could develop a complaint forum where they can immediately
report their complaints whenever they have to say anything. This system was the smart device

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desk that has several purposes. It is not only useful in making the problems easier but also in
making the relationship between the frontline managers and the employees much easier but also
helps in enhancing the communication properly.
The historical and situational factors
The situation was not very good as there was a huge lack of cooperation and understanding
among the employees and the managers (Crainer 2013). Therefore, the CEO realized that the
situation has to be changed. However he wanted to proceed with small steps so that he can
manage the work properly and also take the feedback and the opinions from all the employees
before taking any strong decisions.
The rational and intent and objectives of the change
The rational of the change is that they wanted to bring about sound changes in order to make sure
that the HCL Company is able to move forward in the proper way so that they can give a very
tough competition to all their competitors.
As there is a very tough and rapidly advancing competition in the field of IT services, it is
rational enough to say that this change intervention was needed for meeting both the internal and
the external challenges. The internal challenges were like the lack of proper communication and
decision making process. As a result of this the change intervention was really needed so that
HCL Company can actually pose a major competition to all their competitors (Crainer 2013).
The intent and the objective is also much wise in this case because the company is trying to focus
both on the internal and the external aspect of the organization.