Factors Affecting Competitiveness and Customer Loyalty in Different Industries

Running Head: MANAGEMENT
MANAGEMENT
Name of the Student:
Name of University:
Author Note:

1MANAGEMENT
Executive summary
The study will be identifying the different factors relating to the enhanced competitiveness in the
different industries and the manner in which it affected customer loyalty. The profitability of the
organization is often affected through the switching preferences of the customers. The decrease
in the profitability of the businesses has affected the sustainable approach of the same. The report
will identify the different issues that are faced by AEW through the utilization of different tools.
The report will also develop a risk management plan for mitigating the risks. The leadership
roles played by the administrators helps an organization in upholding the competitive edge of the
same while operating in diverse global economies. Therefore, the research will anticipate the
different leadership roles that might be implemented in order to bring forth sustainable changes
in the organization.

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Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Question1. Identification of the root cause(s) of the problems...................................................3
PDCA Cycle............................................................................................................................4
Fishbone diagram for cause analysis.......................................................................................6
Pareto Analysis........................................................................................................................7
Cause and effect analysis.........................................................................................................7
Scatter diagram........................................................................................................................8
Control charts...........................................................................................................................8
VOC tool..................................................................................................................................9
Question 2: Develop a risk management plan by ensuring the identified problem solutions.....9
Question 3: In your opinion what leadership style should be adopted......................................11
Conclusion.....................................................................................................................................12
Reference.......................................................................................................................................14

3MANAGEMENT
Introduction
Organizations undertake an assessment of the different risks that are faced by the same in
order to mitigate the same as per the objectives of sustainable growth. Hammer (2015) stated that
the different modifications that are undertaken by the organization are dependent on the
evaluation of the risk factors. The competitive business environment exposes an organization to
different challenges, which might affect the sustainable growth criteria of the same. The
identification of the root cause of the issue will be supporting the organizations in upholding
their proficiency while planning out the different strategies in order to mitigate the challenges
and barriers.
The purpose of undertaking the report is to identify the different emerging issues that are
encountered by AEW through the utilization of different tools and frameworks. The
identification of the issues will be followed by a risk management plan for providing different
recommendations as per the priorities faced by the venture. The study will conclude through the
identification of the leadership roles for supporting the sustainable objectives of the business.
The identification of the leadership style and the role of thesame in mitigating the risks will help
in aligning the idea of sustainability with the business.
Discussion
Question1. Identification of the root cause(s) of the problems
The concerned organization, AEW, face a significant threat due to the new entrants in the
market which provides the customers with an opportunity of switching from one brand to
another. The lucrative business environment has attracted the attention of most of the