Management of Commonwealth Bank, Australia

Running head- MANAGEMENT
Management of Commonwealth Bank, Australia
Name of the student
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Table of contents
Introduction.....................................................................................................................................2
Managerial roles and functions in Commonwealth Bank, Australia..............................................2
Research methodology (Qualitative analysis).................................................................................3
Comparison between scientific management approach and contingency or situational approach. 5
Role and legitimacy of management function and its affectation by the political and social
environment.....................................................................................................................................6
Conclusion.......................................................................................................................................8
References.......................................................................................................................................9

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Introduction
Managers are central to a company or organization in terms of ensuring that the
operations are conducted as per the identified and specified requirements. Strategic approach
towards governing the operations enhances the corporate image of the managers. Mention can be
made of the organizational theories within which different approaches govern the behaviour of
the managers (Chang, 2016). Qualitative research in this direction helps in excavating the
specific roles and responsibilities, which the managers perform for controlling the operations.
Reference can be cited of the risk management exercise, which reflects the conscious approach
of the managers towards the wellbeing of the employees (Parker, 2016). This assignment
attempts to look into the managerial aspect of Commonwealth bank, Australia in terms of the
scientific management and bureaucratic management approach as a part of the organization
theory.
Managerial roles and functions in Commonwealth Bank, Australia
With its headquarters in Darling Harbour, Sydney, Commonwealth bank achieves large
scale customer satisfaction through the provision of quality financial services across New
Zealand, Asia, United States and United Kingdom. As a matter of specification, the bank deals
in the supply of retail business, institutional banking, funds management, superannuation,
insurance, investment and broking services. According to the Australian Security Exchange,
Commonwealth bank bags the tag of largest Australian listed company, accompanying the
brands of Bankwest, Colonial First State Investments, ASB Bank among others
(Commbank.com.au, 2019).
The managers directly report to the Directors, CEO, COO and CFO. Functional
organizational structure reflects the compliance of the managers to the orders of the higher
authorities by the managers. The structure of CBA can also be considered as divisional, as the

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roles and responsibilities are allocated to the managers according to the hierarchies. In the earlier
stages of the formation, changes in the structure were prioposed in terms of the inserting vertical
integration into the business operations. The organizational structure of the bank is organized
according to the needs, demands and the requirements of the clients and the customers. Along
with this, changes were also proposed in the responsibilities of the leadership team, so that the
delivery of the services can be done according to the identified and specified target segments
(Commbank.com.au, 2019).
The bank and its related corporate bodies function collectively for the creation of long
term sustainability values. This is through the means of catering to the financial stability of the
clients and the customers. Intervention of the legislative bodies upgrades the standards and
quality of the financial operations. This upgradation, in turn, is assistance in terms of the
organizing the business according to the needs, demands and requirements of the clients and the
customers, preserving the business dynamics.
The management parameters in the bank relate to executive management, branch
management, asset management, wealth management, change management, sales management
among others. The managers work according to the Corporate Governance Statement developed
in 2018 (Commbank.com.au, 2019). Within this, the principles govern the behavioural approach
of the managers regarding controlling the operations.
Research methodology (Qualitative analysis)
In order to delve deeper into the managerial roles of the Commonwealth Bank,
qualitative research is conducted. The research design is exploratory in terms of finding out the
strategies used by the bank managers for enhancing the efficiency in the business operations.
This exploration would assist the researcher to collect necessary information on the corporate
governance of the bank. The method of collecting data is interview, which enables the researcher