Business Continuity and Disaster Recovery at Marriott

This report proposal includes the business continuity and disaster recovery of Marriott. For this proposal, risk management disciplines are considered for the different departments in order to build operational resiliency. The way of managing crisis is discussed in order to recover from it. The theories are also discussed for the business continuity and disaster recovery. The proposal also discusses the way organization contributes in identifying and mitigating risk disruption.

RUNNING HEAD: Management
Marriott
Management

Management 1
Business continuity and disaster recovery
Abstract
This report proposal includes the business continuity and disaster recovery of Marriott. For
this proposal, risk management disciplines are considered for the different departments in
order to build operational resiliency. The way of managing crisis is discussed in order to
recover from it. The theories are also discussed for the business continuity and disaster
recovery. The proposal also discusses the way organization contributes in identifying and
mitigating risk disruption.

Management 2
Contents
Abstract.................................................................................................................................................1
Introduction...........................................................................................................................................3
Works of different departments.............................................................................................................3
Response to adverse incidents...............................................................................................................3
Participation of organization..................................................................................................................4
Recommendations.................................................................................................................................5
Conclusion.............................................................................................................................................5
References.............................................................................................................................................6

Management 3
Introduction
Marriott group hotel is a major lodging company with over 6000 properties in 122 countries.
The group consist of many brands and offers opportunities to the associates to grow and
succeed. Marriott helps to protect corporate assets from substantial business disruptions by
working with the different departments and risk management disciplines to shape operational
resiliency. BCO has a role in countering to the adversative incidence with the crisis
management, effective emergency response, disaster recovery and resumption plans.
Works of different departments
The different departments in the hotel are the housekeeping department, engineering
department, front office department, accounting department, human resource department,
security department, and the food and beverage department. The unplanned events have
distressing effects on the organization. All the departments of the Marriott face crisis such as
fire, illness of staff, damage to stock, IT system failure and more. This way it is impossible to
carry out normal routine activities. The global risk management function is enabled by all the
departments of the Marriott to manage risk effectively. It is accomplished by giving a
systematic approach and framework to follow and tools to do the job (Radwan, 2017).
On the other side, cyber risks faced by the Marriott are email threats, employee activity, and
vendor security. The cyber resilience is more than taking technology focused measures. It
also modifies the processes and behaviors at all the levels in the Marriott (Seraphin, 2019).
The cyber-attacks are faced in three ways, people, products and processes.
The strategic contribution is made by the Marriott for the business continuity program for the
business interruptions and crisis. The virtualization efforts are considered by the Marriott for
the disaster recovery and business continuity plans. It is basically the selection of the remote
bunker for the disaster recovery. Here the levels of security are heightened over the threats
(Brown, et al. 2017).
Response to adverse incidents
The adverse incidents are responded by the Marriott with the help of the emergency response
plan (ERP). It has a role in contributing specific knowledge, experience, and business
continuity skill to support risk faced by the different departments of the Marriott. It helps the

Management 4
group to develop operating plans and strategies for emergency response and aligning
strategies for the broader business objectives and disruption response (Hosie and Pforr,
2016).
The theories and standards related to business continuity and disaster recovery are
implemented by Marriott. The hotel has implemented standards of business continuity by
creating a disaster recovery plan. The hotel ensures that every department of the organization
is involved along with the IT team and service providers (Nguyen, Imamura and Iuchi, 2017).
The hotel has deliberated a standard which requires high uptime and evaluates with respect to
the financial, PR and other relevant criteria.
The recovery and development center has developed innovative technological theories for the
business and environment. The IT staff has added flexibility to manage disaster recovery
process than just the third party agreements. The virtualization has helped to assist the
workload from one set of hardware to another. The hotel’s standard of using virtualization
makes the recovery process quicker and easier. It shifts the workload and shifts to the disaster
recovery environment in just one additional step (Kovaltchuk, et al. 2016).
Participation of organization
The business continuity has helped Marriott to prepare itself and react to the adverse
incidents by utilizing effective disaster response, disaster recovery, and crisis management.
The business continuity program of the Marriott offers support by assisting content leadership
teams, departments and office facilities in planning for the disasters and business disruptions.
The business continuity risks and potential impacts are identified on the constant basis by the
Marriott. The ERP manager supports in maintaining business continuity program of Marriott
(Mittal and Dhar, 2016). The manager is liable to develop and maintain emergency response
plans for the different departments of the hotel.
The hotel has even developed plans for mitigating risks and responds in a significant manner.
It also contributes to the specific business continuity knowledge and skills to assist the
organization and risk management department. The hotel imposes the business compliance
with the trade policy on the business continuity. The staff of all the departments is associated

Management 5
in the upkeep of the emergency response plans for the business continuity (Nguyen, Imamura
and Iuchi, 2016).
Recommendations
Marriott is required to manage risk by keeping a constant check on the various departments
so that business can be continued effectively. The effective team should be implemented in
the organization to deal with the disasters. The disaster recovery should be made on an urgent
basis. The cybersecurity is required to be entrenched into the culture of the hotel from entry-
level positions to the senior level. It is because hackers can access the information from any
level. Moreover, the organization can welcome the need for the regular inspections along
with the fire compliance. The fire inspections assist hotels to enhance its fire safety plans.
The disaster recovery plan can even save the insurance premiums. The technology can also
be updated by the Marriott for the overall hotel security. The visible security measures can
also be welcomed by the hotel.
Conclusion
Marriott is successfully leading its operations. The hotel is able to manage risks by its feature
of disaster recovery. The internet and emails are an effective tools in enhancing hotel
security. Still, the hotel is required to contribute more in order to manage risks for the disaster
recovery. Marriott can back up the data and alternate communication channels inside and
outside the organization. The innovative technologies are also required to be utilized by the
Marriott to maintain the hotel security.

Management 6
References
Brown, N.A., Rovins, J.E., Feldmann-Jensen, S., Orchiston, C. and Johnston, D., 2017.
Exploring disaster resilience within the hotel sector: A systematic review of
literature. International Journal of Disaster Risk Reduction, 22, pp.362-370.
Hosie, P. and Pforr, C., 2016. Crisis Management in Tourism: A Review of the Emergent
Literature. In Crisis Management in the Tourism Industry (pp. 55-70). Routledge.
Kovaltchuk, A.P., Dedusenko, E.A., Blinova, E.A. and Miloradov, K.A., 2016. Concept and
procedures of crisis management in Russian hotel enterprises. Journal of Environmental
Management & Tourism, 7(3 (15)), pp.473-480.
Mittal, S. and Dhar, R.L., 2016. Effect of green transformational leadership on green
creativity: A study of tourist hotels. Tourism Management, 57, pp.118-127.
Nguyen, D., Imamura, F. and Iuchi, K., 2016. Disaster management in coastal tourism
destinations: The case for transactive planning and social learning. International review for
spatial planning and sustainable development, 4(2), pp.3-17.
Nguyen, D.N., Imamura, F. and Iuchi, K., 2017. Public-private collaboration for disaster risk
management: A case study of hotels in Matsushima, Japan. Tourism Management, 61,
pp.129-140.
Radwan, H.R.I., 2017. Managing Hotels during Economic Challenges: A Case Study on
Hotels in Sharm El-Sheikh and Hurghada, Egypt. Journal of Tourism and Hospitality
Management, 5(2), pp.84-100.
Seraphin, H., 2019. Natural disaster and destination management: the case of the Caribbean
and hurricane Irma. Current Issues in Tourism, 22(1), pp.21-28.