logo

Management Name of the Student:.

   

Added on  2023-04-08

4 Pages465 Words211 Views
Statistics and Probability
 | 
 | 
 | 
Management
Name of the Student:
Management Name of the Student:._1

Assessment 1: Project Proposal
Helping Customers Build Relationships through CRM: The case of Apple and Samsung
Field of Research: In the intense and competitive world, organizational success and
performance is dependent on the customer satisfaction. With the changing global standards,
technology plays a crucial role in customer satisfaction. As the smartphone industry is highly
competitive, every company intends to satisfy its customers in less time. Therefore, every
organization intends to maximize the customer values electronically.
Secondary Data:
The information on https://www.statista.com/statistics/605933/worldwide-customer-
relationship-management-market-forecast/ makes it clearer how the companies are adopting
CRM software to boost customer satisfaction. The information on
https://www.news.com.au/technology/gadgets/mobile-phones/let-the-smartphone-wars-begin-as-
apple-and-samsung-go-all-out-to-become-the-top-seller/news-story/
17e64d26bbf8cdc3047e98795470da6d presents more quantitative data about the increasing
rivalry between the two smartphone companies- Apple and Samsung.
Research Questions:
The primary research question for the purpose of this paper is:
How does an organization build effective customer relationships using CRM?
A few secondary questions that shall be answered in this research paper are:
What is the role of CRM in organizational performance?
Management Name of the Student:._2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Marketing Essentials: Concept, Trends, Processes, Manager Roles, Importance
|10
|347
|413

Management of customer relationship over social media: Analysis of Premier Inn hotel, United Kingdom
|64
|17934
|70

Role of Social Media and Data in Business: A Case Study of Wesfarmers Limited
|8
|737
|62

Changing Perspectives of Marketing Planning in Samsung
|15
|4222
|377

( P29 ) Marketing Planning
|13
|424
|214

Leadership in Business: CRM Innovation Strategy for Woolworths
|13
|1180
|402