Management of Business Process

In this report, a brief overview of the current business model of ShutterCorp Photography will be discussed and a To-Be business model will be recommended. Waste analysis and implemented changes will also be covered.

Running head: MANAGEMENT OF BUSINESS PROCESS
Management of Business Process
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Executive Summary:
In the sector of commercial photography, personal photography and family photography one of
the specialized organization is the ShutterCorp Photography. Currently this organization is
having more than 25 studios and the business of them is growing in an exponential manner. The
current business model of the organization requires an extensive analysis so that important
changes can be implemented in the organization for a high amount of growth of the business. In
this report a brief overview of the current business model will be discussed and a To-Be business
model will be recommended to the organization. For the As-Is model execution of the waste
analysis has been also done in this report.

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Table of Contents
As- Is process...................................................................................................................................3
Waste Analysis:...............................................................................................................................3
Issue Register:..................................................................................................................................4
Implemented Changes:....................................................................................................................4
To-be process...................................................................................................................................5
Cost Analysis:..................................................................................................................................6
References:......................................................................................................................................7

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As- Is process
Figure 1: As-Is process
Waste Analysis:
Here one activity which can be considered as waste for the organization is extra
execution of the task that is performed by the representative at the customer service point.
Elimination of the additional tasks of the customer service representative can be done with
implementation of the automation processes which are currently related with the business. By
implementation of this automation process extra payment for customer representative can be
saved.

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Issue Register:
Serial
Number
Name of Issue Issue Description Qualitative
Impact
Quantitative
Impact
1 Invalid type of
order
In such of the cases when
customer representative hears
something another product
during order placement by the
customer, this type of issue
occurs.
The customer
base is
damaged
Decrement in
Revenue
2 Malfunction in
Equipment
This issue related with
improper working of the
photography related equipment
such as lights, camera, camera
lenses and other things.
Organizational
reputation is
damaged
Decrement in
Revenue
3 Customer is
absent at the
time of
delivery
Problem in the delivery
procedure is occurring when
customer is absent at delivery
time of photos and invoice
Loss of
Assets
4 File Server
Damage
The main server of the
organization consists all the
information regarding
photoshoot and the photo
delivery to customers. Thus
damage in this server means all
the organizational data will be
will be corrupted.
Organizational
reputation is
damaged
Loss of
Assets and
Decrement in
Revenue
Implemented Changes:
One of the major changes which can be done within the organization is implementation
of an online website through which the booking and the payments can be done. Through this
website the customers will be able to place their orders by their own and no intermediate
representative is needed in this case. Thus service of customer representative can be eliminated
and also with that overall booking process will be optimized. Here first of all the customer needs
to register on the webpage, this will be applicable for the new users only. For the existing users,
they need to login to the website by providing proper login ID and password. After the login

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process to the website the users will be able to navigate various of features of the website. In the
navigation process while the users find their desired services and products they will be able to
order those from the online environment. In the webpage both of the online payment system and
cash on delivery system will be included. Invoice will be provided to the customer at the time of
delivery if they chose cash on delivery method with the ordered products of them. In this website
all the photographers of the organization will be listed and their fees and specialization criteria
will also be listed. Based on the requirement and the budget customers will be able to hire
appropriate photographers for them through this website.
To-be process
Figure 1: To-Be process

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Cost Analysis:
A cost analysis has been done for the implementation of the website and it has been
assessed that approximately 1400 EUR is required in this case. For enhancing the current
photographic equipment there is a cost about 2200 EUR. By implementing the website and
improving the equipment the overall business running cost will be reduced marginally.

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References:
Becker, J., Pfeiffer, D., Räckers, M., Falk, T. and Czerwonka, M., 2015. Semantic business
process modelling and analysis. In Handbook on Business Process Management 1 (pp. 187-217).
Springer, Berlin, Heidelberg.
Goedertier, S., Vanthienen, J. and Caron, F., 2015. Declarative business process modelling:
principles and modelling languages. Enterprise Information Systems, 9(2), pp.161-185.
Laguna, M. and Marklund, J., 2018. Business process modeling, simulation and design.
Chapman and Hall/CRC.
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.